Brilliant service second time i ordered form hmv both times have a great experience very easy to pre order brilliant for when tings arnt available in stores
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Location
Switch location20-22 The Mall, NP44 1PX Cwmbran, GB
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Easy to order and collect Did not wait too long for delivery Collection made at Cwmbran store where the 2 members were very helpful and friendly
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Item was not in stock in store, but the staff were really helpful and ordered it in for me and had it delivered to my address.
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Trying to change a defective LP Vinyl album bought via online was a nightmare. also 2nd copy delivered ordered online was also faulty (manfacturers pressing fault). so sent 2 back via courier and h... See more
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Company details
About hmv (UK) - Cwmbran
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
20-22 The Mall, NP44 1PX, Cwmbran, United Kingdom
4.7
Excellent
200 reviews
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Fantastic Service
Item was not in stock in store, but the staff were really helpful and ordered it in for me and had it delivered to my address.
18 August 2026
Reply from hmv (UK) - Cwmbran
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order and collect
Easy to order and collect
Did not wait too long for delivery
Collection made at Cwmbran store where the 2 members were very helpful and friendly
15 August 2026
Reply from hmv (UK) - Cwmbran
Hi Tracey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant service second time i ordered…
Brilliant service second time i ordered form hmv both times have a great experience very easy to pre order brilliant for when tings arnt available in stores
11 August 2026
Reply from hmv (UK) - Cwmbran
Hello Beth
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delivered quickly and undamaged
Delivered quickly and undamaged. To be honest, the CD could have been a bit cheaper, but I like the staff at Cwmbran HMV and I like to support them. (When I buy stock that is already in the shop, the prices are usually more competitive).
12 July 2026
Reply from hmv (UK) - Cwmbran
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cwmbran
Hi Peter,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cwmbran
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Love Hmv worked for them years ago.
31 May 2026
Reply from hmv (UK) - Cwmbran
Hi Gareth
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff at the Cwmbran store are…
The staff at the Cwmbran store are excellent. My ASD daughter can sometimes be in the store a LONG time if she doesn't know what to choose or wants to re-look at things, she can also sometimes be frustrated if they don't have what she's looking for. All staff we've encountered have been so patient and kind with her. Customer service is second to none.
12 May 2026
Reply from hmv (UK) - Cwmbran
Hi Katie
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Cwmbran store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Happy customer
Unfortunately, the store didn't have the 2 Blurays I wanted, so they ordered them for me to be delivered to the house. Excellent service as they arrived 3 days later! Thanks
15 May 2026
Reply from hmv (UK) - Cwmbran
Hi Julia,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cwmbran
Hello Alan,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Was told in store when ordered
Was told in store when ordered, went to store wasn't there ended up waiting a wee longer , very false information given AFTER paying out money
26 April 2026
Reply from hmv (UK) - Cwmbran
Hi TOM,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Great store
Ordering was very easy, ordered in store, staff were very helpful and friendly, picked up in 2 days, never had such a quick delivery, will definitely going back to order more, thank you HMV Cwmbran.
20 April 2026
Reply from hmv (UK) - Cwmbran
Hi Lesley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cwmbran
Hello steve
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Cwmbran
Hi DENISEJONES
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very easy
Very quickly and easy experience instore, a few days later ready to collect instore, no problems, cd was perfect
8 April 2026
Reply from hmv (UK) - Cwmbran
Hello Richard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I’ve always had a good experience…
I’ve always had a good experience shopping with HMV and I will continue to use them.
My local shop has a wide range of merchandise as well as dvds and records and the staff are welcoming and helpful
I know I can trust HMV with orders
5 April 2026
Reply from hmv (UK) - Cwmbran
Hi Wendy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The team at the Cwmbran HMV are always…
The team at the Cwmbran HMV are always helpful and really friendly! Shout out to Tony and Grace that are always finding stock for me hahah!
4 March 2026
Reply from hmv (UK) - Cwmbran
Hi Edwin,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cwmbran
Hi Peter,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always ready to help ,nothings to much…
Always ready to help ,nothings to much trouble . Always good atmosphere and very friendly staff ,don't get that often 🙂
15 February 2026
Reply from hmv (UK) - Cwmbran
Hi Lee
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Neil Haskell review
The attitude of the lady that served me was appalling. When I have been served by the manager in the past he has been fabulous however this lady had no social skills whatsoever
10 February 2026
Reply from hmv (UK) - Cwmbran
Hello Neil
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
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