Such a helpful group of employees there were working at Coventry HMV. A real joy to interact with. So helpful, nothing was too much trouble and knew exactly where everything was we asked for, not onl... See more
Location
Switch location13/15 Smithford Way, CV1 1FY Coventry, GB
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See what reviewers are saying
Great in store & online, always helpful staff. Great collection of films and music along with other merch items. Fair competitive prices. Online order was an easy process,delivery was quality and quic... See more
Tickets to a signing in Birmingham were non transferable so they got wasted! The queuing to a concert at HMV Coventry was not very well organised. No staff outside guiding ppl where to queue until the... See more
Company replied
We returned a dvd boxset with a missing disc outside the return window. due to the missing disc being in season 11. The staff ordered a new one and checked it before we left.
Company details
About hmv (UK) - Coventry
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
13/15 Smithford Way, CV1 1FY, Coventry, United Kingdom
4.8
Excellent
348 reviews
Asks customers to review
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Non existent customer service
Bought gig tickets, e-ticket didn’t arrive and impossible to get any response on phone or email. Poor
16 September 2024
Reply from hmv (UK) - Coventry
Hello,
We aren't able to see any contact from the number or email address linked to your order regarding this matter.
Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Jessica's magic
I had great service and looked straight away for the CD. Jessica offered a home delivery straight away and recommended another CD for delivery as soon as it comes out.
15 September 2024
Reply from hmv (UK) - Coventry
Hi MARY
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The woman who served me was nice and…
The woman who served me was nice and didn't try to sell me anything extra. Which I respect.
5 September 2024
Reply from hmv (UK) - Coventry
Hello Angela
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
nice and simple collection.
nice and simple collection.
Was informed of a special offer I missed.
1 September 2024
Reply from hmv (UK) - Coventry
Hi steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Coventry
Hello James
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great customer service
Really good customer service my son is special needs and they took there time with showed great patience staff were excellent
1 September 2024
Reply from hmv (UK) - Coventry
Hello Kim
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
from start to finnish all when well
from start to finnish all when well, good knowledgne on there prducts
21 August 2024
Reply from hmv (UK) - Coventry
Hi Steven
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Coventry
Hi Mick
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Package was taken care of
Package was taken care of, delivery was quick and easy, helpful updates of the package, not a single complaint.
Love this place.
16 August 2024
Reply from hmv (UK) - Coventry
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always get great service from HMV
Always get great service from HMV. Received notification of dispatch and then of availability to collect in shop. Great experience
14 August 2024
Reply from hmv (UK) - Coventry
Hi Mrs Thomson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
At the Coventry HMV shop the staff are…
At the Coventry HMV shop the staff are the most helpful and understanding because I am a75 year old and not so hot on tec they guide me so I can understand not just that they are very happy to tell me what music is playing in the shop.HMV in Coventry is helpful when I order items I would say some other businesses could lurn from HMV how to treat people thanks again HMV.
31 July 2024
Reply from hmv (UK) - Coventry
Hi Katina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A great store doing what it does best
Great service and a well laid out store. Very good for click and collect was in store within 2 days.
19 July 2024
Reply from hmv (UK) - Coventry
Hi Lewis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Sarah was extremely helpful and…
Sarah was extremely helpful and friendly, parcel was supposed to be delivered in a week! Arrived next day!
4 July 2024
Reply from hmv (UK) - Coventry
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Coventry
Hi Catherine
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I like the store layout,the staff at…
I like the store layout,the staff at Coventry HMV are most helpful friendly 👌
5 June 2024
Reply from hmv (UK) - Coventry
Hi Keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very easy to order and the young lady…
Very easy to order and the young lady that served us on collecting the item,was delightfull
16 May 2024
Reply from hmv (UK) - Coventry
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A one stop shop for film and music
Love the fact there is a physical shop. The Staff are friendly and helpful when needed. A sizeable vinyl selection for those interested. All styles of music covered, DVD/films upstairs and all sorts of extras. Should you chose to order anything online they deliver or you can collect.
15 May 2024
Reply from hmv (UK) - Coventry
Hi Adrian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Coventry
Hi Craig
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No point as I can’t see what this will…
No point as I can’t see what this will do about the staff in store
5 May 2024
Reply from hmv (UK) - Coventry
Hi Paul
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Great customer service
Great customer service and my cd delivered in good time.
Friendly staff
28 April 2024
Reply from hmv (UK) - Coventry
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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