Such a helpful group of employees there were working at Coventry HMV. A real joy to interact with. So helpful, nothing was too much trouble and knew exactly where everything was we asked for, not onl... See more
Location
Switch location13/15 Smithford Way, CV1 1FY Coventry, GB
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Great in store & online, always helpful staff. Great collection of films and music along with other merch items. Fair competitive prices. Online order was an easy process,delivery was quality and quic... See more
Tickets to a signing in Birmingham were non transferable so they got wasted! The queuing to a concert at HMV Coventry was not very well organised. No staff outside guiding ppl where to queue until the... See more
Company replied
We returned a dvd boxset with a missing disc outside the return window. due to the missing disc being in season 11. The staff ordered a new one and checked it before we left.
Company details
About hmv (UK) - Coventry
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
13/15 Smithford Way, CV1 1FY, Coventry, United Kingdom
4.8
Excellent
348 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Disabled access at HMV Empire was great…
Disabled access at HMV Empire was great - nice to be up front! All of the staff that helped us were fabulous. Can't wait to see Suede there in February!
21 October 2025
Reply from hmv (UK) - Coventry
Hi Shawndra,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV Customer Service Team
Great night out & well organised with…
Great night out & well organised with no issues, will do again
21 October 2025
Reply from hmv (UK) - Coventry
Hi customer,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Intimate album launch gig at HMV venue
This was an album launch gig for The Last Dinner Party at the HMV Empire in Coventry.
It's great that you can see a zeitgeist band such as this in a small venue at a bargain price. Sure, it was a short show (1 hour) because they only played their new album. But it felt special and intimate. More please!
20 October 2025
Reply from hmv (UK) - Coventry
Hi Johnny
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I got my order second time I I like the Daniel odnnell cd it
I got my order second time I ordered it
17 October 2025
Reply from hmv (UK) - Coventry
Hi Angela
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Cody from Coventry was very helpful and…
Cody from Coventry was very helpful and checked all my details was correct,spoke very clear and polite when he spoke , then at the end of doing order said I would receive 2emails about my order then went on to say pick up would be downstairs at the till
14 October 2025
Reply from hmv (UK) - Coventry
Hi Lillian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered on line on Wednesday
Ordered on line on Wednesday, in the shop by Monday morning.
3 October 2025
Reply from hmv (UK) - Coventry
Hi Yug
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Coventry
Hi Malcolm
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff inthe Coventry City centre store…
Staff inthe Coventry City centre store are always friendly and helpful
The item I ordered arrived very quickly as well
27 September 2025
Reply from hmv (UK) - Coventry
Hi Beverley,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Coventry
Hi Lynda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Sophie Ellis Bexter concert was…
Sophie Ellis Bexter concert was cancelled/rearranged at short notice
12 September 2025
Reply from hmv (UK) - Coventry
Hi Customer
Thanks so much for leaving us a review.
Unfortunately, due to unforeseen circumstances, Sophie Ellis-Bextor did have to amend the date for her show. On behalf of hmv and the artist, we apologise for any disappointment.
We are pleased to confirm however, that a new date has been agreed and as such, the above event will now take place on:
Thursday 16th October 2025 @ 8:00pm (Doors open at 7:00pm)
5 STAR performance
They did great, they deal with your order real quick. Always using 48 hour tracking and shipped straight away. Items reasonably well packaged and arriving in perfect condition. Will use many more times.
8 September 2025
Reply from hmv (UK) - Coventry
Hi Colin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Always helpful and accommodating in…
Always helpful and accommodating in store! Thank you!
26 February 2025
Reply from hmv (UK) - Coventry
Hi Amy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff at the Coventry store are amazing…
Staff at the Coventry store are amazing 👏 very helpful go out a mile to get the order ready 😀 Visted store a few times when I arrived from Canada 🇨🇦, it was exactly how I left this place back 25 years 😀 ago. Hats off 👏
3 October 2024
Reply from hmv (UK) - Coventry
Hi Motti
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Was served by a lady called Mia today…
Was served by a lady called Mia today and she was so lovely, made my experience great! She complimented my jumper and gave me advice on long distance relationships and said to us to keep it going it will work out - the sweetest wholesome experience!! Deserves a raise for fav customer service
2 September 2025
Unprompted review
Reply from hmv (UK) - Coventry
Hi Franki
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV Coventry my order
My order was on time, and exactly what I wanted. Staff were helpful especially Ross who served me. Excellent service
24 August 2025
Reply from hmv (UK) - Coventry
Hi Eamonn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Coventry
Hi Mary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great product and really quick…
Great product and really quick delivery, all for a good price.
11 August 2025
Reply from hmv (UK) - Coventry
Hi AW1
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
the salesman was polite and very…
the salesman was polite and very helpful for what i wanted and very helpful to me
1 August 2025
Reply from hmv (UK) - Coventry
Hi DANIELS
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Coventry
Hi Tim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent gig and fast album delivery
27 July 2025
Reply from hmv (UK) - Coventry
Hi Sarah
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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