The customer service was brilliant and I found them very helpful when I was looking for a certain CD, it wasn't in store but then I was told It could be ordered. The CD arrived within a few days
Company replied
Location
Switch locationUnit 12, The Lanes, CA3 8NT Carlisle, GB
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See what reviewers are saying
Fantastic branch lots of items in store. Fantastic friendly and helpful staff found items for us as its a large store Will definitely go again
Company replied
I’ve had brilliant experiences with the Carlisle HMV, both in store and with Funko Pop pre-orders. The staff are always welcoming, helpful, and really know their stuff. Every time I’ve visited,... See more
Company replied
Knowledge from the staff was amazing. Genuine interest in my love for music. Had conversation about how music of all genres can stir up memories especially of your teenage years. Ten out of ten.
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Company details
About hmv (UK) - Carlisle
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 12, The Lanes, CA3 8NT, Carlisle, United Kingdom
4.8
Excellent
142 reviews
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Cds ready to collect and one time
11 August 2026
Reply from hmv (UK) - Carlisle
Hi Ian
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Awsome
The customer service is excellent and the conversation flow is very good and just the overall vibe is fantastic
9 August 2026
Reply from hmv (UK) - Carlisle
Hi Kai
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic branch lots of items in…
Fantastic branch lots of items in store.
Fantastic friendly and helpful staff found items for us as its a large store
Will definitely go again
9 August 2026
Reply from hmv (UK) - Carlisle
Hi Lynne
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Carlisle store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The customer service was brilliant and…
The customer service was brilliant and I found them very helpful when I was looking for a certain CD, it wasn't in store but then I was told It could be ordered. The CD arrived within a few days
5 August 2026
Reply from hmv (UK) - Carlisle
Hi JILL
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service again
Excellent service once again from HMV Carlisle, friendly and chatty staff.
3 July 2026
Reply from hmv (UK) - Carlisle
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Carlisle
Hello,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very pleasant and helpful assistant…
Very pleasant and helpful assistant when ordering DVD.
26 June 2026
Reply from hmv (UK) - Carlisle
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It wasn’t broken and came quick 👍
8 June 2026
Reply from hmv (UK) - Carlisle
Hi Bartholomew
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV Carlisle are efficient and friendly
HMV Carlisle are consistently efficient and friendly. It’s a pleasure to click and collect from there and have a browse at the same time. The online system works beautifully too. HMV are a pleasure to buy from.
28 May 2026
Reply from hmv (UK) - Carlisle
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Carlisle
Hi Robin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly welcoming staff ,always…
Friendly welcoming staff ,always helpful and shop well set out and stocked
22 May 2026
Reply from hmv (UK) - Carlisle
Hi Adam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Just the friendliness & way im always…
Just the friendliness & way im always treated with respect by the staff in HMV
2 May 2026
Reply from hmv (UK) - Carlisle
Hi William
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick delivery and great 4k from hmv
1 May 2026
Reply from hmv (UK) - Carlisle
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Carlisle
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
🎸🎺🎻the company with the most hmv
Hmvis a really good company I have never had any issues with them orders always arrive On time they are always willing to help with anything
2 April 2026
Reply from hmv (UK) - Carlisle
Hi Christine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy process on pre-order
Made an order on a fairly rare rock album and it was easy to get through HMV.
4 April 2026
Reply from hmv (UK) - Carlisle
Hi mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Arirang pre-order
At the time of purchase the young man was extremely helpful in looking up on the computer before ordering
the album what was the difference between the different versions of the album, and with no messing ordered the one requested and for a home delivery which arrived punctually, the release date of the album.
16 January 2026
Reply from hmv (UK) - Carlisle
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ready for pickup less than a week after…
Ready for pickup less than a week after ordering.
20 March 2026
Reply from hmv (UK) - Carlisle
Hello Andy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great choice and reasonable prices and…
Great choice and reasonable prices and the girl behind the counter was very friendly when I was returning a faulty record
19 February 2026
Reply from hmv (UK) - Carlisle
Hi Thomas,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
DVD Order
Ordered online, collected in store. Received updates on the progress of my order, no problems
24 February 2026
Reply from hmv (UK) - Carlisle
Hi Nigel,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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