The thing that made the shopping experience at HMV so good is the staff. They are helpful and friendly and knew what they were talking about, with good information. Even when that information was abo... See more
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Location
Switch location24 / 26 Broadmead, BS1 3HA Bristol, GB
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See what reviewers are saying
HMV customer service was excellent from start to finish. Helpful & friendly staff make it a pleasure to shop in store.
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I use Bristol and Birmingham stores, and I'm really glad they exist. Being able to visit somewhere where I can browse, look at various titles, and purchase physical media is important to me. Also if y... See more
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Super amazing my album arrived earlier than expected and was in perfect condition! I selected a randomly signed p1harmony EX album as a birthday gift for my girlfriend, the signature ended up being he... See more
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Company details
About hmv (UK) - Bristol Broadmead
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
24 / 26 Broadmead, BS1 3HA, Bristol, United Kingdom
4.7
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from hmv (UK) - Bristol Broadmead
Hi Col
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I went last week and the Rosalia lux…
I went last week and the Rosalia lux album was part.of 3 for 66. Today I went back.to buy and discovered the price was changed again....
29 May 2026
Unprompted review
Reply from hmv (UK) - Bristol Broadmead
Hello Paredias
Our prices are a reflection of the prices set by our supplier and can vary from time to time depending on the range of promotions available at that time.
We're always looking out for the best possible savings to offer our customers and we update and refresh our promotions regularly so check back soon and we hope you find the bargain you’re looking for :-)
Friendly and Efficient
Pleasant and helpful staff. Order was processed faster than expected.
A very satisfied customer.
27 May 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV customer service was excellent from…
HMV customer service was excellent from start to finish. Helpful & friendly staff make it a pleasure to shop in store.
25 May 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Teresa
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Bristol store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The thing that made the shopping…
The thing that made the shopping experience at HMV so good is the staff. They are helpful and friendly and knew what they were talking about, with good information. Even when that information was about Star Wars and not music.
17 May 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Terri,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Was easy and simple
16 May 2026
Reply from hmv (UK) - Bristol Broadmead
Hi gary
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
A quick efficient service!
19 May 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Dave
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
I pre-ordered Beyond paradise in this store and the customer service was excellent done very easily and very helpfully and i had it delivered no issue to the house very satisfied will def pre order from HMV again with home delivery in store
7 May 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Rhys,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The blu-rays I ordered came quickly and…
The blu-rays I ordered came quickly and the sales people were helpful and friendly.
8 May 2026
Reply from hmv (UK) - Bristol Broadmead
Hi PAUL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy and quick process of ordering…
Easy and quick process of ordering records and quick delivery
29 April 2026
Reply from hmv (UK) - Bristol Broadmead
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Bristol Broadmead
Hello Jenny
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
very good very good very good
20 April 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Yiu,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I'm in hmv Broadmead Bristol every…
I'm in hmv Broadmead Bristol every Saturday morning since the early 1970s and the service has always been very good, the only gripe I have is the pricing.
13 April 2026
Reply from hmv (UK) - Bristol Broadmead
Hi paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I got my BTS album delivered .
I got my BTS album delivered .. within two days with free delivery 😍 .. no damage either and the emails very informative
7 April 2026
Reply from hmv (UK) - Bristol Broadmead
Hello Tash
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Bristol Broadmead
Hi Robert
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fast and convenient
Very easy to navigate through the website and checkout is equally easy and fast. Wish you could use Apple Pay though. Delivery is always extremely quick which is great! (At least for click&collect as far as I’m aware)
27 March 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Vanesa
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Frustrating delay on my order for…
Frustrating delay on my order for release day even though they had it in stock on the shelves and when I purchased in store to save me waiting and cancelled my order, I was given the wrong vinyl as they took the one I had picked up from the shelf so they avoided removing security tags, i had to go back the next day and they had sold out in store so I had to order and wait all over again. We live an hour away and this one product cost me 3 trips worth of fuel. So an extra £30
26 March 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Kayleigh
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have advised you.
Reply from hmv (UK) - Bristol Broadmead
Hi pete
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great value for money fast delivery…
Great value for money fast delivery ordering is so simple even pre order items kept up to date to kettle you know when items are in been dispatched etc all arrive well packaged and on the time scale
16 February 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Karen,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff friendly great service
18 March 2026
Reply from hmv (UK) - Bristol Broadmead
Hello Andrew
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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