The sales staff was very helpful. I couldn't find the box set I needed he, was serving someone else so he help us both same time. Ordering the item and having it posted out for me was fine, I shall... See more
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Location
Switch location17/18 Milsom Street, BA1 1DB Bath, GB
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See what reviewers are saying
On Saturday the 4th November 2023 I visited your Bath store and was told by the manager that this item was not available and that I should try Amazon or E bay. However, after I checked online Frid... See more
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I visited the Bath store to collect a CD but the service was a little slow and the staff were not friendly/ approachable. I want to preface that this is not usually the experience as I visited this pa... See more
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I ordered some DVDs at HMV, I received excellent customer service, found the staff easy to talk to, & they were happy to answer any queries I had. I received emails to keep me updated when my order wa... See more
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Company details
About hmv (UK) - Bath
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
17/18 Milsom Street, BA1 1DB, Bath, United Kingdom
4.8
Excellent
199 reviews
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Went in to pick up an online order
Went in to pick up an online order. I was served very quickly and efficiently. The shop assistant was extremely friendly and polite
6 January 2025
Reply from hmv (UK) - Bath
Hello Sue
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Quickly delivered to the store
Quickly delivered to the store. I thought the packaging was excessive for a collection, it was wrapped as if for posting to my house, but everyone involved was very friendly and kind.
29 December 2024
Reply from hmv (UK) - Bath
Hi Lindsey
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last stars from you next time ;-)
Have a great day!
Reply from hmv (UK) - Bath
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy online ordering
Easy online ordering. Great communication and fast collection. Overall very pleased with the service.
25 December 2024
Reply from hmv (UK) - Bath
Hi Carie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy site & decent time collecting from…
Easy site & decent time collecting from local store v good price.
17 December 2024
Reply from hmv (UK) - Bath
Hi Lesley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bath
Hi Carolyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to find and promptly delivered
26 November 2024
Reply from hmv (UK) - Bath
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bath
Hi lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful service
I wanted an Xbox Lego Worlds game. I was served by Paul who advised it was not held in store but he could order it into the store for me. I received an email that evening to confirm it had been dispatched and that I must wait for a further email to confirm that it was ready for collection. After 7 days I had not received the follow-up email so I called into the store. Dave served me, he was very helpful and offered to check to see if it had come in, it had. I only gave 4 stars instead of 5 because I hadn’t received the follow-up email. I have always found HMV to be very helpful.
18 November 2024
Reply from hmv (UK) - Bath
Hi Alison,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Great condition came on time I ordered…
Great condition came on time I ordered the friday the 13 box set for Halloween perfect boxset would recommend
3 November 2024
Reply from hmv (UK) - Bath
Hi Toby,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Buying directly from a shop and…
Buying directly from a shop and dealing with a real human being
2 November 2024
Reply from hmv (UK) - Bath
Hi Helen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
super safe packaging
Came in a cardboard box, very save and secure. I got the pcs i rlly wanted too, i always buy albums from hmv. 🎀
24 October 2024
Reply from hmv (UK) - Bath
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Prompt👍very polite assistant when I…
Prompt👍very polite assistant when I went to collect👍
19 October 2024
Reply from hmv (UK) - Bath
Hello Jilly
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Within a few days of ordering the…
Within a few days of ordering the product I had it in my hand!
17 October 2024
Reply from hmv (UK) - Bath
Hi Susan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Bath
Hi Marilyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order 2 cd's for my grandmother
Order 2 cd's for my grandmother and soon as they came via post gran was listening to scorpio she really likes them and hopefully order some more cd's that my grandmother might like.
13 October 2024
Reply from hmv (UK) - Bath
Hi Leeanne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Thank you hmv
I remember being a kid going to hmv with my dad all the time and I remember being about 20 and seeing them slowly disappearing. I have found myself buying physical media again (better quality and ownership) i love going into hmv with my daughter who also loves the shop for its never ending plushies collectibles and just cool stuff. Always have great deals on dvds 📀 delivery online is a breeze too
2 October 2024
Reply from hmv (UK) - Bath
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
CDs always delivered is pristine…
CDs always delivered is pristine condition. delivered on time. packed really well. never disappointed with this company. i’ve shopped with HMV my whole life and i will continue to. thanks
15 September 2024
Reply from hmv (UK) - Bath
Hi andrew
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Birthday gift
I bought the new Nick Cave album as a
Birthday gift and it was delivered three days later which was just brilliant. Could not have been easier.
15 September 2024
Reply from hmv (UK) - Bath
Hi Morag
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service when replacing faulty vinyl.
I purchased a vinyl LP in store which unfortunately turned out to be warped and had a skip on one track.
I asked for a replacement to be ordered as there was not another copy available. I was kept up to date via email on the tracking of the replacement (order, despatch and delivery) which was prompt, and the item was immediately available at the front desk when I went to collect.
A very efficient process all round.
1 September 2024
Reply from hmv (UK) - Bath
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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