hmv (UK) - Aberdeen Reviews 

588
TrustScore 5 out of 5

4.8

113 Union Bridge, AB11 6BE Aberdeen, GB


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Rated 5 out of 5 stars

HMV are fantastic. I was looking for the new Madonna Album and saw it on here at great price compared to other records suppliers. I ordered four of the best Vinyl and they came with in few days in gr... See more

Company replied

Rated 5 out of 5 stars

The assistant was very helpful and I was able to order the dvd that I wanted, also he advised me on how to see a series no longer available on dvd, he was a very pleasant person

Company replied

Rated 2 out of 5 stars

Was given the wrong parcel when I went to collect. Took it back the next day- confusion as other customer had similar name. Unfortunately they had come in after me so I hope they contacted them to let... See more

Company replied

Rated 5 out of 5 stars

The experience involved Sabrina Carpenter, who is an artist of short stature, but powerful vocally, and so how could this experience not be one deserved of five of them there shining lights in the nig... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Aberdeen

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 113 Union Bridge, AB11 6BE, Aberdeen, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

588 reviews

5-star
4-star
3-star
2-star
1-star

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4.8

All reviews

(588)

30,426 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good fast service

Good fast service

17 January 2026
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hi Steve, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hi there, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

really fast delivering my package

really fast delivering my package. came perfect and not damaged.

16 January 2026
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hi sadoror

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great today music CDS arrived

Great today music CDS arrived. With other CDS have ordered will be listening to them. Looking forward to it. Appreciate it great because other CDS being excellent. Wanted to listen again. Thank you so much.

16 January 2026
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hi Deborah, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Oh I Leave Quite A Review. Five Stars To Be Exact.

The experience involved Sabrina Carpenter, who is an artist of short stature, but powerful vocally, and so how could this experience not be one deserved of five of them there shining lights in the night sky? HMV did very little to aid this ranking. They just did their job. But given the involvement of Sabrina Carpenter, only vast issues on their part would lessen such reward.

16 January 2026
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hi Craving, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Girl was very helpful

Girl was very helpful, when I saw size of box I wasn't sure if I was going to manage so she offered to open it so we could see if it was a smaller box inside, luckily it was.
Very happy at her work and pleasant which you don't always find with younger staff.
Was a present for my mum, a record player which she is delighted with

10 January 2026
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hi Arlene,

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

It`s always a pleasure

It`s always a pleasure to buy vinyl or CD... Just one think : please made shipping in Canada, Québec !!!

14 January 2026
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hi Jocelyn, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Came in for a movie

Came in for a movie. They had it and it was on offer. Asked some questions got some answers.
On the whole, an enjoyable visit

7 January 2026
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hi Kenneth

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

The staff were really helpful!

The staff were really helpful!

6 January 2026
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hi Lesley, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 2 out of 5 stars

Waiting for item

Ordered the item in store I never received a confirmation to say it had arrived I went in store and they found it difficultly to locate as they had checked the item not very organised especially it being Christmas

31 December 2025
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hi Laura

Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.

We’ll then take a look and get back to you as soon as possible.

Rated 5 out of 5 stars

great staff

great staff. helped alot.

27 December 2025
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hi holly

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Pink Floyd 50th Anniversary CD’s

Quick delivery and good price. Arrived in excellent condition.

31 December 2025
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hi Joy

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Prompt service and delivery

Prompt service and delivery, Website easy to use

25 December 2025
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hello Jennifer

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Excellent service quick delivery great…

Excellent service quick delivery great valve for money

28 December 2025
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hi Brian

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Excellent customer service is a given

As always, HMV gets the balance just right regarding excellent customer service and a mouth wateringly comprehensive stock of music and films.

20 December 2025
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hello Condon

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 2 out of 5 stars

Took ages to arrive

ordered it in advance for an early secret Santa (two weeks in advance) and it came around the 20th-23rd, and no emails told me when it was coming and couldn’t respond back to the email.

22 December 2025
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hi Katie,

Thanks for getting in touch.

We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.

We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.

Rated 4 out of 5 stars

The staff members were very helpful but…

The staff members were very helpful but the order did take a bit longer to arrive than initially expected

24 December 2025
hmv (UK) - Aberdeen logo

Reply from hmv (UK) - Aberdeen

Hi Rachel

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

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