HMCA Reviews 177

Helpful and supportive staff. There was no hard sell at all which I appreciated.

Very helpful friendly service. Having shown an interest I was contacted to see what I thought of quotes etc. The contact I had was very useful but never pushy

Excellent service for a very competitive product

HMCA were very helpful, knowledgeable and patient with the questions I asked. After consideration of their offer compared with other much larger providers I preferred their more personal touch. Carrying out due diligence on them also highlighted that their finances and governance seem to be in good order.

The whole process was easy including the transfer from from my previous Insurer
Any questions were addressed thoroughly by the representative on the phone
I haven’t had to use the service yet but have every confidence in Company

The personal enrolment service was second to none. Extremely courteous, helpful and entirely professional.

Your customer service is exceptional; I spoke to a really lovely lady who was helpful, patient and has a great sense of humour. She provided me with all the information I needed and I subsequently signed up. Please go through your records and thank her on my behalf; she is an asset to your company.

I found my experience with you was excellent.
No hard sell all questions answered honestly.

Efficient service. All options clearly explained.

Very good experience with customer service, professional and to the point

Very friendly and helpful staff. Competitive pricing. No hard sell and good explanation of benefits

Previously I had to forgo my HMCA membership. Fortunately my circumstances improved and I was able to return to HMCA.
The process was very simple and quick. The staff were friendly, helpful, courteous, and professional. All of my questions were answered, requests were discussed and where possible accommodated.
This was a really pleasureable experience. Thank you.

I had been with another provider for many years, with a 50% no claims discount. I had a need to make a claim and realised that if I did claim the loss on NCD would make the policy unaffordable for me. I contacted HMCA to see what they had to offer, and found that having answered all my questions, they could offer me as good a policy but at a far better price, while covering me for my existing medical condition. Very relieved.

Excellent service and response from the staff at HMCA. What a refreshing change to have the phone answered (very quickly!) by a real person without having to go through endless menu options. Upon answering, all HMCA staff I spoke to were friendly, courteous and knowledgeable. All my queries were answered completely and I had no hesitation in entrusting my health insurance to the organisation.

When I phoned with some queries, within a short while they phoned me back and addressed all my concerns.

Priced to be attractive to customers.

I was very happy to have chosen HMCA compared to other providers, if it wasn’t for an association I belong to I would never have known about them. I just hope I never have to use the policy because I intend to look after myself. This is just insurance just in case so need to keep strong and fit but good to have them in the background as insurance

I joined on the telephone. The entire process was very straightforward. The administrative staff were pleasant and efficient.