Love Hargreaves & been with them over 15 years. Really thoughtful & professional product & app but it is all premium priced so you do pay for the good service, so it should be expected. I think they... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Wide range of investments available. Those answering phone can usually solve problems - but it often takes more than the few seconds, usual in 'the old days' to get through. Really annoying that I c... See more
Company replied
Myself and my mother, have been with Hargreaves Lansdown for about 6 years and have had no issues. I think HL could improve their service by offering multi currency fx accounts as ii do but, you'd pr... See more
Company replied
I had difficulty in using your website to move money into my cash isa from a share account. Im not skilled on computer use and aged 90 do not feel inclined to go back to classes but I struggle every... See more
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Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.2
Great
21K reviews
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Long waits for reply to secure…
Long waits for reply to secure messages.
Long waits for telephone calls to be answered and connected to correct person.
A pre-booked pension telephone advice call not made.
I have been with Hargreaves many years and service levels appear to be on the decline. Seems impssible to speak to managers despite manager sending secure messages.
14 August 2026
Reply from Hargreaves Lansdown
Thank you for taking the time to provide your feedback.
We are sorry to hear that you feel our responses have not been provided quickly enough. Our typical response timeframe is up to two working days and, having reviewed our correspondence with you, we can see that our replies have been issued within this timescale.
We are also sorry that our recent contact attempts have not been successful. Following our attempt to reach you at the previously agreed time, we sent a secure message asking whether there was a more convenient date and time for us to contact you. As we have not yet received a response, we have been unable to arrange an alternative appointment.
We are not aware of any instance where you requested to speak with a manager. However, where appropriate, we are happy to arrange this. We are also committed to recording complaints where a client feels a concern should be reviewed by the relevant team.
We appreciate your feedback and remain committed to helping resolve any outstanding concerns. Thanks, HL Team.
Helpful, patient guidance throughout…
helpful patient guidance throughout completing more complex ( to me) transactions.a.s hants
14 August 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We are so pleased to hear our Helpdesk team provided such helpful and patient guidance with your transactions. Thanks, HL Team.
I got great assistance and saved about…
I got great assistance and saved about £100 in admin fees.
11 August 2026
Reply from Hargreaves Lansdown
Hi thank you for taking the time to leave feedback. We're so pleased to hear that you are happy with the service provided by our Helpdesk. Thanks HL Team.
Excellent adviser who guided me…
Excellent adviser who guided me seamless through the selling process.
10 August 2026
Reply from Hargreaves Lansdown
Thank you for taking the time to share feedback. We are delighted to hear that our team was able to provide excellent guidance and made the trading process feel easier for you. Thanks, HL Team.
My experience with HL so far
My experience with HL so far, has been pleasant and positive.
14 August 2026
Reply from Hargreaves Lansdown
Hi Judy thank you for taking the time to leave feedback. It's wonderful to know that we've met your expectations. Thanks, HL Team.
Poor customer service
Poor customer service, system went down, couldn't login, couldn't reach H.L. Sent an email and they have failed to respond.
Your system went down, end of, it did come back approx 20 minutes later. Not good enough when you want to trade the international markets. Furthermore, still no reply to my email complaint?
14 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are experiencing technical difficulties outside of our normal opening hours. We understand how frustrating this can be and would like to assure you that we are not currently aware of any system-wide issues.
In most cases, standard troubleshooting steps can help resolve the issue. We recommend clearing your browser's cache and cookies, then trying again using a different browser. If you are still experiencing issues please do reach out to us during our opening hours. You can contact our Helpdesk on 0117 980 9984 who will be more than happy to help. Our lines are open from 8am-5pm weekdays, and from 9:30am-12:30pm on Saturday.
You can expect to receive acknowledgement of your complaint within five working days of it being lodged. While FCA guidelines allow us up to eight weeks to provide a final response, we aim to resolve and respond to complaints much sooner wherever possible.
To help us do so, we have requested some additional information via Trustpilot so that we can ensure your complaint is acknowledged and reviewed appropriately. Thanks, HL Team
Most awkward financial services ever
Most awkward financial services provider ever. Their website crashes ones a month on average. They don’t take any responsibility for that obviously because it’s written in their terms and conditions. Any 15 minutes IT job in fixing problems with accounts can take up to 3 weeks and only if you complaint every day. When you complain, mind you retaliation comes fast and swift. They make already inadequate services even more complicated and bizarre. I am dropping them whenever I am ready.
14 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi there,
We're sorry to read about your experience and can understand why you'd feel frustrated.
It's concerning to hear that you've encountered ongoing issues and delays, and that this has left you with such a negative impression of our service. We never want our customers to feel unsupported when they need assistance.
We've requested some further information from you via Trustpilot so that we can look into the points you've raised in more detail. Once we receive your details, we'll review the matter and contact you directly.
Thank you for taking the time to share your experience, and we hope to speak with you soon.
Take care,
HL Team
First rate Customer Service
I do not often have the need to contact HL by messaging or phone but have always been impressed with their Customer Service. Never had to wait long to be answered on the phone and messages are replied to by following working day usually. Today I had a couple of queries about cash withdrawals and annuities. The first person I spoke to needed to transfer me and then the second person needed to put me on hold to clarify something with a colleague. What impressed me today is that during the "hold" between the music I received messages to encourage me to speak to (name given) who I had been on the call to about anything. This is a nice touch as too often I do not always catch the name of the person when they answer the call. Just reinforces my belief HL is in a league of its own for Customer Service.
14 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Raymond,
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear that you've consistently had positive experiences with our customer service team, whether through secure messages or over the phone. It's particularly pleasing to know that the support you received today helped reinforce that confidence.
We're glad the call updates during your hold stood out to you. We understand how helpful it can be to know who you're speaking with, especially when a query requires further assistance or clarification.
Thank you for your kind words and for recognising the efforts of our team. We're pleased to hear HL continues to meet the high standards you've come to expect from us.
Take care,
HL Team
Received the answers I wanted promptly…
Received the answers I wanted promptly and comprehensively
7 August 2026
Reply from Hargreaves Lansdown
Hi Frances,
Thank you for taking the time to leave a review.
We're delighted to hear you received the information you needed promptly and that the answers provided were clear and comprehensive.
It's great to know our team was able to help, and we're always here if you need any further assistance in the future.
Take care,
HL Team
Being able to talk to a human being on…
Being able to talk to a human being on the telephone makes all the difference. Your people are always so friendly, helpful and professional.
10 August 2026
Reply from Hargreaves Lansdown
Hi Simon,
Thanks for leaving a review.
We're really pleased to hear that speaking with our team made such a positive difference. Providing friendly, helpful and professional support is something we place great importance on, so it's fantastic to know this was reflected in your experience.
We appreciate your kind words and are always here if you need us.
All the best,
HL Team
Tristan’s in office incredibly helpful…
Tristan’s in office incredibly helpful with a delicate situation
12 August 2026
Reply from Hargreaves Lansdown
Hi there,
Thank you for your review.
We're pleased to hear our team was able to provide support during what sounds like a delicate situation. It's great to know you found the assistance helpful when you needed it most.
We appreciate you taking the time to share your experience.
Thanks,
HL Team
Subjective review
I have been with HL since 2023 and overall, I am still with them with no plans of switching as they are great. However, I have categorised my experience so far in the points below. These points are subjective so I hope whoever reads this, will not take them as canon and try to make their own opinion first.
The great:
* easy to use platform, both on browser and app with key info easy to find and intuitive buttons for most common actions
* amazing amount of info which I can receive via email, with a lot of expert research behind it.
* great security features
* outstanding customer service team when the information presented on the platform is thin
* the no transaction fees direct debit feature just amazing/ saves me around £60 a month which can be then used to purchase more shares.
* great and easy way to reinvest dividends, just one setting and HL does it for me.
* Deal orders are easy to set up and execute as instructed.
The good:
* trades are easy to deal
* live prices where possible is great
* decent number of shares I can purchase, both UK and international
* interactive chart has good indicators
* portfolio overview section is good for a quick review
The bad:
* no possibility to create different portfolios/groups of shares within the same ISA. I like categories and I would like to split my Stocks and Shares ISA account into Investments and Speculative groups.
* without the direct debit option, the transaction fee is £6.95 which is quite a bit considering most platforms do not charge transaction fees.
* penny stocks prices once owned, only display up to 2 decimals. For example a penny stock that is priced at 0.0025 GBX will not display the price, holding value or average weighted price in my portfolio which I think it would be an easy fix for HL as they should allow up to 4 decimals.
* option to calculate the portfolio performance over a custom date is not present
* interactive chart settings and custom views do not save on exit (I might just not see the option but still valid as it should be easy to see)
All in all, I do recommend HL as your investing platform and I do believe for UK, they are the best, however, for charts and custom features, you will need other tools.
14 August 2026
Reply from Hargreaves Lansdown
Hi Adrian,
Thank you for taking the time to leave such a detailed review.
We're pleased to hear you've had a positive experience with HL overall and that you've found the platform easy to use, our research and security features valuable, and our customer service team helpful when needed. It's also great to know features such as regular investing, dividend reinvestment and placing deals have worked well for you.
We appreciate the balanced perspective you've shared, including the areas where you feel there is room for improvement. It's encouraging to hear that, despite those points, you would still recommend us and consider HL among the best investing platforms available in the UK.
Thanks again for sharing your experience and for choosing to invest with us.
All the best,
HL Team
I obtained the help I requiredp
13 August 2026
Reply from Hargreaves Lansdown
Hi Timothy,
Thanks for taking the time to leave a review.
We're pleased to hear you were able to get the help you needed. It's great to know our team could assist and provide the support you were looking for.
Have a great day,
HL Team
Take yield via UFPLS if not in Drawdown.
The Help Desk arranged a Pension Lump Sum (UFPLS) for me over the phone. They were very helpful and process was quick and easy. They sent me the application form pdf via secure message which I completed and posted back to HL the same day.
11 August 2026
Reply from Hargreaves Lansdown
Hi there,
Thank you for your review.
We're delighted to hear the process was quick and straightforward, and that our team was able to help arrange your UFPLS smoothly. It's great to know you found the support helpful and that the secure message service made it easy to receive the necessary paperwork.
We appreciate you taking the time to share your experience.
Take care,
HL Team
The mobile app has been revamped worse
The mobile app has been revamped and in my opinion for the worse. Why has existing functioning been taken away? A simple item - onvyhe first screen sorting the portfolio by alphabet or percentage gains etc. Has gone. Alo getting other information needs more clicks. I suppose I will receive a message we are reviewing the site, but as usual nothing will happen i assume they save money taking away functionality.
13 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Ian,
Thank you for taking the time to leave a review.
We're sorry to hear that the recent app changes haven't met your expectations. We appreciate how frustrating it can be when features you've been accustomed to using, such as portfolio sorting options, are changed or require a different journey within the app. We also understand your concerns about needing more clicks to access information.
We've reached out to you via Trustpilot to gather some further information about your experience and would welcome any additional details you'd be willing to share.
Thanks,
HL Team
No capital gains report
Doesn't produce a realised capital gains report (unlike AJ Bell, Invest Engine, Charles Stanley, Fidelity) ... which makes the platform close to useless for taxable General Accounts (you have to analyse yourself from transaction history and my wife post me will have zero chance). Otherwise platform has more funds than anyone else, which is good, and is intuitive/simple .. also good. but the new shares graphs are terrible and i dont know why they binned to ucits type graph format.
Update: To add insult to injury their Artificial Unintelligence (ie real people) help desk provides a bovine excrement copy/paste response that "its not possible to calculate a TAX report without knowing your other circumstances" .... they must know i'm NOT asking for a TAX report, im asking for a REALISED HL gains report to HELP me calculate my TAX report (being fully aware and they could easily caveat that id need to make adjustments to those gains/losses in the unlikely even i was simultaneously holding/trading exactly the same funds on other platforms)
13 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Matthew,
Thanks for taking the time to leave a review.
We're pleased to hear you've found the platform easy to use and that the wide range of funds available has been a positive part of your experience.
We're sorry to hear that the realised capital gains reporting available for taxable accounts hasn't met your expectations. We also appreciate that changes to chart formats won't suit everyone's preferences, particularly if you found the previous version more useful.
If you'd like to discuss any aspect of your account or the information available online, our Helpdesk would be happy to help.
All the best,
HL Team
No longer a great platform for fund investors
Very broad range of funds available. Great information provided about each of them. Unfortunately, though, they abruptly raised their costs in a way that seems exaggerated and careless. Buying or selling funds used to be completely free. All of a sudden, HL decided that each of those transactions would now have a cost. That's a shame, but kind of understandable. The big problem is that - contrary to what's expected in such cases - there is absolutely no capping limit for those costs and no decrease in price according to the number of transactions either (the more transactions, the lower their individual price should be). In other words, every time you reallocate your fund investments, you end up with a disproportionately high bill, whereas before the exact same actions cost nothing at all. No costumer should be made to pay £100, £200, £300 or more for simply buying or selling funds, which already have high charges and costs. That was a very poor decision, which made HL lose the trust of fund investors, many of whom have already left the platform. If you invest in funds, I unfortunately can no longer recommend Hargreaves Lansdown.
13 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Luis, thank you for taking the time to leave feedback. We have recently restructured our fees and dealing charges for funds to better reflect our clients' investing habits, so we are disappointed to learn that you feel we are no longer suitable to recommend.
As part of these changes, we introduced a £1.95 fee for buying and selling funds while reducing the overall management fee for fund holdings. We are therefore concerned by your comment that dealing fees could exceed £100, as this would require at least 50 fund deals to be placed at the current £1.95 dealing fee. As this does not reflect the experience of most investors, we are concerned that there may have been some misunderstanding or misinformation regarding our charging structure.
Our dealing structure for equities remains tiered, with the charge dependent on the number of deals placed each month.
As an additional point, it is possible to invest in funds on a monthly basis through our Regular Savings service. This allows us to automatically invest a Direct Debit payment on your behalf around the 10th of each month.
We understand that these changes and the new charging structure may not suit everyone. To better understand your specific circumstances, we have requested further information via Trustpilot and would welcome the opportunity to review your situation in more detail. Thanks, HL Team
Friendly and helpful member of staff
6 August 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We're delighted to hear that you had a positive experience with a member of our Helpdesk team. Thanks, HL Team.
HL handled my fund swap promptly and…
HL handled my fund swap promptly and efficiently.
6 August 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We are so pleased to hear that your fund swap was handled promptly. Thanks, HL Team.
Plan for expected hold-ups
During the period my pension was held with Hargeaves Landsdown, I experienced three issues before I eventually took my pension elsewhere:
1. They set me a completely erroneous message about my drawdown which caused me some stress.
2. Their secure messages 'self-destruct' after three years so you have no record of them on-line.
3. Another complaint now no longer visible has been deleted.
The worst example of poor service however, was when I decided to move my pension elsewhere, at the same time as my Aviva one. It took Hargraves Landsdown 34 days to complete, whereas Aviva took only 8 days. They said this amount of time was "within the timeframe we would expect".
Now you know what to expect!
24 June 2026
Unprompted review
Reply from Hargreaves Lansdown
Thank you for taking the time to leave feedback.
We are very sorry to hear that you are unhappy with the transfer process. While the standard industry timeframe for transfers is typically between 2 and 8 weeks, depending on the complexity of the transfer, we understand how frustrating it can be when you have experienced a faster transfer with another provider.
We can reinstate older messages that may have disappeared from your Secure Message Centre. To help us investigate this for you, we have requested some additional information through Trustpilot.
Although you would not usually be able to see the progress of a complaint raised internally, we would like to reassure you that if your complaint has not yet been resolved, it is still being actively reviewed and worked on by our team. Thanks, HL Team.
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