Love Hargreaves & been with them over 15 years. Really thoughtful & professional product & app but it is all premium priced so you do pay for the good service, so it should be expected. I think they... See more
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What people talk about most
Reviews shaping this summary
Wide range of investments available. Those answering phone can usually solve problems - but it often takes more than the few seconds, usual in 'the old days' to get through. Really annoying that I c... See more
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Myself and my mother, have been with Hargreaves Lansdown for about 6 years and have had no issues. I think HL could improve their service by offering multi currency fx accounts as ii do but, you'd pr... See more
Company replied
I had difficulty in using your website to move money into my cash isa from a share account. Im not skilled on computer use and aged 90 do not feel inclined to go back to classes but I struggle every... See more
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Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.2
Great
21K reviews
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Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We are delighted to hear that you felt supported by our Helpdesk team and were able to achieve what you needed during your call. Thanks, HL Team.
I have spent all day trying to get into…
I have spent all day trying to get into my my ISA account
rhe verification system is not fit for the purpose my phone rings but no verification no is forth coming
Very Very frustrating
Louise Casey
25 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Terry, thank you for taking the time to leave feedback. We’re sorry to hear that you’re not receiving your two-factor authentication codes by phone. We understand how frustrating this can be when trying to access your account.
We can help with some troubleshooting steps, such as temporarily switching your authentication method to text message, allowing you to regain access before changing it back to phone calls to refresh the service. As the codes are delivered by a trusted third-party provider, our ability to resolve technical issues directly is limited, but we do have workarounds available.
We’ve requested further information via Trustpilot and would be happy to investigate this with you and help get the issue resolved as quickly as possible. Thanks, HL Team.
Purchase of Annuity
I recently converted part of my HL SIPP into an annuity. HL staff were v helpful from my initial enquiry and particularly good through the application process as once I'd made my choice of annuity provider. They provided a priority application for me to complete which they then checked over before submitting it for me. The whole process was very smooth, and they kept me informed through the process.
22 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We're delighted to hear that our team provided helpful and smooth support throughout your annuity application process. Thanks, HL Team.
Shocking company
Shocking company. Tried to open an account a year ago, there was loads of technical issues. Was saying wrong password even though it was the correct one and was saved. Cut a long story short never went through with depositing anything. Started getting emails from them saying statement ready to view tried to log in it even said it will send a code to my mobile number, which it still has registered ,I never received anything. Emailed them explaining all this, guess what the useless company said, told me to go online and go through the details where a code would be sent to me FFS can't anyone there read. SAID I TRIED THIS AND IT SENT IT BUT I RECEIVED NOTHING. JOKE OF A COMPANY.
Safwana was the contact she said come back to me if there's any problems but you can't reply to the email as it's not monitored. STAY AWAY FROM THIS COMPANY .
25 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Glen, thank you for taking the time to leave feedback. We’re sorry to hear that you’ve previously experienced issues with your password and have since been unable to access your account because your two-factor authentication codes are not being received. We understand how frustrating this must be, particularly as we’re unable to resolve login issues by email for security reasons. We’d encourage you to contact our Helpdesk by phone, where we can help reset your password if needed and work through troubleshooting steps for your two-factor authentication.
You can contact our Helpdesk on 0117 980 9984 who will be more than happy to help. Our lines are open from 8am-5pm weekdays, and from 9:30am-12:30pm on Saturday.
Alternatively, we can reach out to you directly. We have requested further information via Trustpilot so we can assist. Thanks, HL Team.
Thanks, HL Team.
Excellent Client Care Team
Whilst the most important factor is the very satisfactory returns on my investments, the Client Support Team gives me great service; with a special mention of appreciation to Connie who is extremely helpful, friendly and reassuring, for which I am very grateful.
25 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi, thank you for your feedback. We are really pleased to hear that you have received excellent service from our Helpdesk and in particular our colleague Connie. We appreciate you taking the time to leave such positive feedback. Thanks, HL Team.
Reply from Hargreaves Lansdown
Hi Ken, thank you for taking the time feedback. We are pleased to hear that you consistently receive great service from our Helpdesk. Thanks, HL Team.
The staff were amazing but trying to…
The staff were amazing but trying to sell share online with the help of staff we still couldn't get the page to load so I had to complete the sale over the phone which obviously cost me more
2 September 2026
Reply from Hargreaves Lansdown
Hi Kieran, thank you for taking the time to leave feedback. We appreciate you sharing your experience. We are concerned to hear about the difficulties you encountered with our online platform due to device errors. Thanks, HL Team.
What made my experience great?
What made my experience great?
My confidence that the problem would
be resolved.
Being a bit of a computer ignoramus,your advisor was able to guide me through the process with patience.
Apart from my own limitations,the internet is poor here.
I was advised that an on line transaction was cheaper and so it proved to be!
Thank you.
22 September 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We're delighted to hear that our Helpdesk was able to guide you through the process with patience and give you confidence that your query would be resolved. Thanks, HL Team.
Problems on ISA transfer
good service except when i wanted to transfer money from a cash ISA under the HL client number. Their isa's do not have an account No so the transfer forms will not accept them. It took me 3 phone calls to HL and a visit to the new isa bank to get it sorted. Checking the web lots of people have had the same problem. Looks like you have to treat them as a shares ISA. This is going to cause more problems when the ISA rules change next April.
9 September 2026
Reply from Hargreaves Lansdown
Hi Edwin, thank you for taking the time to leave feedback. We’re sorry to hear you experienced difficulties when trying to transfer your ISA. As we are not a bank, our Cash ISA does not have an account number and sort code, so your HL client number should be used instead. You can also include the product you wish to transfer from and the cash value of the transfer. This should not normally cause any issues for the receiving provider, and we apologise for any inconvenience caused. We’re always happy to help with any transfer queries and clarify any details that may be needed. Thanks, HL Team.
Unacceptable transfer delays and empty promises
I am incredibly disappointed with the service from Hargreaves Lansdown. I initiated a Stocks & Shares ISA transfer to Trading 212 weeks ago, and it is still completely stalled. For whatever reason, my shares haven't even been sold yet, meaning the cash transfer cannot even begin.
I have called customer support twice to get this sorted out. Both times, I spoke to representatives who promised they would expedite the process and keep me updated on the delay. I have received zero follow-up and the transfer is still sitting in limbo.
Holding a customer's money hostage for weeks while failing to provide the promised communication is entirely unacceptable. I expected much better from a broker of this size. Avoid if you want to be able to move your funds efficiently.
24 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Nathan, thank you for taking the time to leave feedback. We are very sorry to hear about the delays with your transfer and that you have not received the update from our Helpdesk that you were expecting. We understand how frustrating and disappointing this must be, especially when you have been waiting for progress and communication.
While transfers can typically take between 4-8 weeks depending on the assets involved, we appreciate that this does not lessen your concerns or the importance of keeping you informed throughout the process. We would like the opportunity to investigate what is causing the delay and why you were not contacted as promised.
We have requested some further information via Trustpilot so that we can look into this for you and provide a more detailed update as soon as possible. Thanks, HL Team
Reply from Hargreaves Lansdown
Hi Susan, thank you for taking the time to leave feedback. We are delighted to hear that you received helpful assistance from our Helpdesk and that we were able to support you. Thanks, HL Team.
Clearer explanation of ISA and cash savings
Clearer explanation of products. More listening to my input.
18 September 2026
Reply from Hargreaves Lansdown
Hi David, thank you for taking the time to leave feedback. We are sorry to hear that you do not find our product information as clear as it could be. Thanks, HL Team.
I needed info regarding my SIPP…
I needed info regarding my SIPP drawdown, the lady who took my call was very helpful with every question I asked.
17 September 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We are delighted to hear that our team was able to provide clear and helpful information regarding your SIPP drawdown. Thanks, HL Team.
I am making money
I am making money! When I do make contact with you, there is never long to wait on the phone and you are usually very helpful and enable me to do what I need or you do it for me. The website is easy to use and get the information you need from it.
24 September 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We're so pleased to hear that our website is easy to use for finding the information you need. Thanks, HL Team.
SHOCKING EXPERIENCE
My grandson sent in an application to open a fund and share account in mid August. He had a response confirming his address change?!
He sent a follow up letter to HL enclosing his original application and docs. To date no response
Trying to help I have contacted HL via our secure messaging account. All I get is they are insble to respond to me due to client confidentiality. All I have adked is can they respond to my grandson. Yhey have his address, phone and email details.
The experience has taken away my grandsons excitement into the investment world.
23 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Roger, thank you for taking the time to leave feedback. We are sorry to hear that your grandson's application has been delayed and that you feel unable to assist with the process.
Unfortunately, we are unable to discuss any aspect of a client's account with anyone other than the account holder, including any communications we may have had with them. We take the security and confidentiality of our clients' accounts extremely seriously and apologise for any frustration this may have caused.
We would encourage your grandson to contact us directly so that we can explain what information may be outstanding and help progress the application. We have requested further information from you via Trustpilot to gain a better understanding of the situation. While we will be unable to provide account-specific details or updates to you, the information you provide may help us attempt to contact your grandson directly to offer assistance. Thanks, HL Team.
The service fine but pricing too high.
The service ok but pricing too high.
I've been with HL for 12 years but the most recent price change provoked me to review the fees I'm paying. There are other platforms out there that offer the same service for a fraction of the cost. I've now taken the decision to relocate all of my families accounts, saving over £1000 in fees a year.
7 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Thank you for taking the time to leave feedback. We are sorry to hear that you are unhappy with the changes to our fee structure that we implemented a few months ago and that they are not suitable for your trading habits.
We made these changes to better reflect the service we provide and the trading habits of the majority of our clients. However, we appreciate that the new structure may not be suitable for everyone and share your disappointment that this has not been the case for you.
Thank you again for taking the time to share your feedback. Thanks, HL Team.
Annuity search and application
Not a great overall experience.
The good part was the initial search using HL's annuity search tools.
The bad part was HL's role as a middleman. They were poor, with sparse feedback on progress. I always replied to requests for details/signatures by return of post, but then when I call HL service desk I hear they are waiting on these documents. There were no proactive measures from HL. To be fair I don't know if some of the delays were from HL themselves or from the third party pension providers, but as a minimum I would expect a weekly internal progress check from HL to encourage the application along. I got the feeling things were sitting at the bottom of an in-tray somewhere.
16 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave a review. We are sorry to hear that your experience with the annuity application process and our handling of the matter did not meet your expectations.
Unfortunately, we are unable to provide updates on documentation until the relevant form has been received and processed onto our system for review.
We are saddened that this is the impression you have been left with following your annuity application with HL. We want the process to run as smoothly as possible for all clients and appreciate the feedback you have provided regarding more regular progress updates and communication throughout the process. We will take your comments on board and ensure this feedback is passed on to the relevant team so we can continue to improve the experience and communication for clients in similar situations. Thanks, HL Team.
Hargreaves Lansdown a legacy platform
Hargreaves is an established investment platform;
Unfortunately its old dog new tricks with them, their platform may be reliable but hasnt changed in decades; it is antiquated and they charge more than the average norm for trading. Until very recently it was £11.95/transaction now they charge £6.95. Which is still higher than the norm; remember this is above the FX charges, IBKR charge $1 per transaction, Trading212 charges ZERO; Barclays charge £6. To modernise their legacy platform they now also charge a monthly fee of 0.35%, in my case its another £12.50 a month. I will be moving very soon, I suggest if you are thinking of coming to HL, don't bother. Barclays you are next on my list
21 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Ramesh, thank you for taking the time to leave feedback. We are sorry to hear that you are unhappy with the current fee structure.
We can confirm that we have reduced the overall dealing fee and management charge for certain accounts. While we appreciate that these changes may not benefit every client and are disappointed to hear that this has been your experience, the amendments were made with the dealing habits and preferences of the majority of our clients in mind.
We value all feedback we receive and will ensure your comments are passed on to the relevant team for review. Thanks, HL Team.
Ellie our contact was very patient and…
Ellie our contact was very patient and extremely helpful in changing my product from existing to an isa product .
18 September 2026
Reply from Hargreaves Lansdown
Hi Nicholas, thank you for taking the time to share your positive experience. We're delighted to hear that our Helpdesk team member has been patient and extremely helpful in assisting you with your product change. Thanks, HL Team.
The patients knowledge and humour of…
The patients knowledge and humour of the person helping me
21 September 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We're delighted to hear our Helpdesk team has helped resolve your query with patience. Thanks, HL Team.
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