Hiya Health Reviews 

1,937
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 509 reviews, reviewers overwhelmingly had a great experience with this company. Customers enthusiastically praise the high quality of the daily vitamins and clean ingredients, noting they are a fantastic option for helping picky eaters. Reviewers frequently highlight the exceptional customer service team for being prompt, friendly, and deeply accommodating with scheduling or custom flavor questions. Some reviewers were not happy with the subscription terms, mentioning unexpected automatic charges and frustrating difficulties when trying to cancel. A few consumers also noted concerns regarding strict return policies and specific instances where children disliked the product taste or texture.

What people talk about most

Product

Consumers find product to be positive, highlighting clean ingredients and great taste. Reviewers report that... See more

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Quality

Reviewers mention positive feedback about quality, expressing great appreciation for the clean, naturally... See more

Response time

Clients share positive opinions on response time, frequently highlighting prompt and effective assistance.... See more

Subscription

Customers had ambiguous experiences with subscription services, highlighting a sharp divide in how they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love Hiya, My grandson loves his vitamins and chocolate greens! Customer service is always above and beyond. Thank you Hiya for helping me keep my favorite big little human in the world healthy wit... See more

Rated 5 out of 5 stars

We love Hiya!! Having a special container that our toddler can decorate really made the experience exciting for her. She loves the flavors, they are easy to eat, and she begs to have more than one.... See more

Rated 5 out of 5 stars

We really love Hiya vitamins! They’ve been a great addition to my son’s daily routine, and I feel like they’ve really helped support his immune system. I also love that you can customize the flavors... See more

Rated 5 out of 5 stars

Hiya was quick to respond and address my issue when we accidentally broke our jar. We were very pleased with how quick they responded and how kind they were. Great product and customer service.



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 95% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,937)

513 reviews in the last 12 months

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Rated 3 out of 5 stars

They enroll you in auto subscriptions even if you do a one time order

3 rating is because this is my 2nd time ordering from hiya. I stop ordering the 1st go around because they put me in an auto shipping when I did a one time purchase. I didn’t realize until I received 2 order (in 2 months). I went to the site to cancel and couldn’t. I had to search on google to find out how to cancel. It’s been about 3 years since I ordered and decided I would give it another go and the same thing happened! A one time purchase some-how was converted to a monthly auto-subscription. And the worst part is they were trying to ship to the wrong address. I did not use that address for the current order so why would are they try to ship to that address. Suspicious

25 August 2026
Unprompted review
Hiya Health logo

Reply from Hiya Health

Hi April,

Thank you for your feedback.


Please accept our sincerest apologies if we have disappointed you in any manner.



We'd like to clarify again that Hiya has always been designed to be a monthly membership, and we do not have the option to do a one-time order.

Though there’s truly zero commitment, you can easily cancel anytime or snooze your subscription. We also indicated on our website that the subscription details of our product arrives fresh with a 30-day supply, refillable glass bottle to decorate, and refill pouches sent monthly on a pediatrician-recommended schedule. We're sorry for any confusion.

Additionally, we only ship to the address provided at the time of your original order. If you did not request a change, the shipping address for your subscription will remain unchanged.

Consequently, we'd like to assure you that your subscription is cancelled so moving forward you will not be charged again.

We truly appreciate your time and efforts in sharing your valuable feedback with us as we are always looking for ways to improve. Again, we sincerely apologize for the stress and frustration caused.


If you need anything, we can be reached via email at support@hiyahealth.com, via text at 844-388-4492 and via DM at https://www.facebook.com/hiyahealth


Sincerely,
The Hiya Family

Rated 1 out of 5 stars

Done with Hiya- customer service not great.

I have been ordering vitamins from Hiya for a couple of years; I recently changed my delivery subscription to avoid getting charged for the month. Their website allowed me to make the changes, verifying the subscription was moved to next month. However, I still got charged and when I asked customer service why, they only said it was already too late and the charges went through. I decided to cancel my subscription because Hiya is not to be trusted.

22 August 2026
Unprompted review
Hiya Health logo

Reply from Hiya Health

Hi JK,

Thanks for your review!

We’d be happy to help—please provide your full name or order number so we can provide you with helpful options and also assist you accordingly.


We can be reached via email at support@hiyahealth.com, via text at 844-388-4492 and via DM at https://www.facebook.com/hiyahealth


Sincerely,
The Hiya Family

Rated 5 out of 5 stars

Hiya company is truly the best

Hiya company is truly the best! My kids ages 6 and 9 have been taking the vitamins for years. I’ve noticed the difference between other vitamins and I vow to always continue with Hiya. Their customer service team go above and beyond to ensure customer satisfaction. I had a recent issue and they solved my problem immediately demonstrating empathy and understanding. Thanks Hiya!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Hiya has always been super helpful when…

Hiya has always been super helpful when it comes to their customer service. I have needed to pause our memberships twice. And they respond promptly. They are able to pause the membership for as long as I’d like. They are always so friendly.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

I have to mention how amazing Hiya’s…

I have to mention how amazing Hiya’s customer service has been! We ended up getting about a month behind on Avani’s vitamins while the shipments continued coming, so I reached out to see if they could pause my subscription and give us some time to catch up. They responded incredibly quickly and were so helpful and understanding. They were able to pause everything with no hassle at all, which means we can use what we already have and simply resume the subscription when we’re ready. It was such an easy and stress-free experience, and I really appreciated how accommodating they were. Great products are one thing, but having amazing customer service to go along with them makes such a difference. I’ve genuinely had such a great experience with Hiya all around!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

We love Hiya

We love Hiya, My grandson loves his vitamins and chocolate greens! Customer service is always above and beyond. Thank you Hiya for helping me keep my favorite big little human in the world healthy with clean yummy products! We appreciate you!

21 August 2026
Unprompted review

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