The team of 5 on the first two days were really impressive. This was a big job. Communication was excellent throughout. The team worked very hard, often in cramped spaces they had to share. Only 4 s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Links several parts of the CH system together very well. Gives better, timed, control over parts of that house that don’t need heating at different times of the day. We also like the holiday mod... See more
Company replied
Very good support from Harj in the Hive EV warranty support team. Called to request support for my car charger which still wasn't working after following the self help guide trying to reset/rebo... See more
Company replied
Karen at the EV warranty team was a star and had the patience of a saint dealing with a techno phobe like me!! She left no stone unturned in her pursuit of trying to resolve my problem. Another benefi... See more
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Company details
- Electronics Store
- Energy Equipment and Solutions
- Heating Equipment Supplier
- Solar Energy Equipment Supplier
Written by the company
Our family of smart products and services allow you to easily connect to your home through the Hive app. So whether you’re in the next room or on top of a mountain, always have peace of mind knowing that you can control your home from your smart phone.
Written by the company
Our shipping promise
Free delivery
Get free delivery with orders over £100
Contact info
United Kingdom
- www.hivehome.com
4.1
Great
52K reviews
Asks customers to review
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The engineer was excellent 👌🏾👌🏾👌🏾
7 July 2026
Reply from Hive
Hi Sam,
We're so pleased to hear that our engineer provided excellent service. Thank you for taking the time to share your positive feedback; we truly appreciate it.
Kind Regards Paul
Seems good so far
8 July 2026
Reply from Hive
Hi Mr Mohammed,
We're so glad to hear you're enjoying your experience with us! Thank you for sharing your positive feedback.
Kind Regards Paul
Reply from Hive
Hi Julie, thank you for your review. I'm delighted to hear that the person you dealt with was knowledgeable and able to help you.
Kind regards, Paul
Reply from Hive
Hi Anne,
We're so pleased to hear that the installation was handled so well and that everything was clearly explained. Thank you for sharing your positive experience!
Kind Regards Paul
Simple professional installation by the…
Simple professional installation by the British Gas engineers and excellent app to control the system. I wish I'd had it install Hive years ago.
11 July 2026
Reply from Hive
Hi Alan,
We're so pleased to hear about the professional installation by the engineers and that you're enjoying the excellent app to control your system. We appreciate your positive feedback!
Kind Regards Paul
Reply from Hive
Hi Kevin, I'm sorry to hear you are having issues with your devices losing connection. I've sent you an email from hivehelp@hivehome.com as I would like to get to the root cause of why this is happening. Kind regards, Paul
Awful experience the engineer not only…
Awful experience the engineer not only handled my phone and scratched my screen, my boiler isn’t working properly after installation. Biggest regret
9 July 2026
Reply from Hive
Hi Brett,
We're sorry to read that you've had bad service when it's came to the installation and the hive devices.
I'll be contacting you shortly and sending an email if I'm unable to get a hold of you, we'll get this sorted for you.
Regards ^Chris
Waste of money
Waste of money. Far easier and more cost effective
to use standard timer controller. Mine is now permanently unplugged.
10 July 2026
Reply from Hive
Hello,
Thanks for your review, we’re sorry to hear things didn’t go smoothly after installation. We’d like the opportunity to investigate this further. A member of our team will be in touch with you directly to better understand the situation and discuss how we can help.
If you need to contact us, you can do so using the details below.
💬 Live Chat: www.hivehome.com/contact-us (Available if you have active warranty)
☎️ Phone: 0333 202 9614 (Available if you have active warranty)
📲 Social Media: Message us on Facebook or Twitter/X
📱 WhatsApp: +44 7458 029132
📲 Hive App: Available 24/7 In the Manage section of your APP - ASK HIVE
🛠️ Self-Service Portal: https://support.hivehome.com/portal/ss/
Support Hours:
🗓 Monday to Friday: 9:00 AM – 7:00 PM
🗓 Saturday: 9:00 AM – 5:00 PM
🗓 Sunday: Closed
Kind Regards ^Chris
Easy ordering and very quick delivery…
Easy ordering and very quick delivery of a replacement Hive home hub.
10 July 2026
Reply from Hive
Hi there,
We're so happy to hear that ordering was easy and that your replacement hub was delivered quickly! We appreciate you taking the time to share your positive feedback.
Kind Regards Paul
Largely, very good
Links several parts of the CH system together very well. Gives better, timed, control over parts of that house that don’t need heating at different times of the day.
We also like the holiday mode, allowing off and on again to suit departure/arrival times.
Sadly the system was initially flaky and needs floor by floor boosters in order to maintain connection. Not a show stopper, but extra complication.
Somewhat lengthy process to fix things when connection lost, but this can usually be done through the App.
Some sort of admin error has resulted in our house having 2 accounts so features only work on one. Usual hassle getting the accounts merged. Frustrating!
So, great when it works. Hassle when it doesn’t (which isn’t that often, to be fair).
9 July 2026
Unprompted review
Reply from Hive
Hi John,
We appreciate you sharing your detailed feedback regarding our system. We are pleased to hear that the timed control and holiday mode features are beneficial for your heating needs. We understand your frustration with the initial flakiness, the need for boosters, and the complications with connection loss. We also acknowledge the inconvenience caused by the multiple accounts issue and the merging process. We are actively working to enhance system stability and streamline account management to prevent such occurrences. Your insights are valuable as we continuously strive to improve our service.
Kind Regards Paul
Doesn’t work
Doesn’t work. Hasn’t since it’s been installed at my mother’s. I will need to move it to reconnect,
9 July 2026
Reply from Hive
Hi Amanda,
Thank you for your review — I’m sorry to hear you’ve been experiencing connection issues. Reliable connectivity is essential for Hive devices, and we’d love to help you get everything working smoothly. It appears the reason your devices are intermittently going offline is due to poor signal strength.
Hive systems use Zigbee technology, which relies on a strong wireless link between your Hub, receiver, and thermostat. Occasional dropouts can often be related to placement or interference. Here are a few tips to improve stability:
✅ Hive Hub Placement: Position the Hub at least 1 metre off the ground, away from metal, glass, or large furniture.
✅ Reduce Interference: Keep the Hub away from TVs, gaming consoles, or routers to minimize signal disruption.
✅ Line of Sight: Where possible, maintain clear positioning between devices for better connectivity.
If the issue persists, a Hive Signal Booster can help strengthen communication between your Hub and thermostat, especially in larger homes or those with thick walls.
If you’re using a Hive Hub 3, you also have the option to connect it via Wi‑Fi instead of Ethernet, which may allow for better positioning:
Open the Hive app → Manage → Devices → Hub → Change Wi‑Fi, then follow the on‑screen steps.
Please note that Hive Hub Nano 3 supports 2.4 GHz Wi‑Fi only and isn’t compatible with 5 GHz networks.
We’ll be happy to follow up — but please note that these replies aren’t picked up as quickly as our dedicated support channels. If your issue is urgent, we strongly recommend contacting us directly.
💬 Live Chat: www.hivehome.com/contact-us
📱 WhatsApp: +44 7458 029132
📞 Phone: 0333 202 9614
📱 Social Media: Facebook & Twitter
📲 Hive App Assistant: Available 24/7 under Manage in the Hive app
🛠 Self Help Portal: https://support.hivehome.com/portal/ss/
🕘 Support Hours: Mon–Fri 9am–7pm | Sat 9am–5pm | Sun Closed
We’re here to help — please don’t hesitate to get in touch so we can resolve this for you.
Kind regards,
^Chris
Perfect Hive perfect retreat
Staff especially Paul were very attentive knew the beer styles .Cracking bar with both cask and keg with discount for blue light card holders fab.Mix of clientele .Nice and cool
In the hot temperatures
9 July 2026
Unprompted review
Reply from Hive
Hi Julie, thank you for the 5 star review, but I'm afraid I can't take any credit for your experience. I think you may have left your review in the wrong place. We're a smart home company and even though I've popped it into the suggestion box on multiple occasions, the powers that be won't let me have any beer in the office.
Kind regards, Paul
Thanks Simon, great job!! Just wished I'd known this when my charger was installed.
I was lead to beleive that my free charging applied between 11pm and 8am. Over the past few months I had to override the free charge as my vehicle wasn't charging. Simon explained how the free charging actually works - when the grid is not being over-used, therefore the free charge could stop and start during the free charge period.I think this is something that should be made clearer when my ev charger was installed.
Simon was also extremely helpful as I recently changed my British Gas tariff and I wasn't aware that I had to amend the tariff in the Hive app. Simon talked me through this and confirmed it had now been amended. He also pointed out that if I changed my schedule to Power+ and allowed my vehicle to charge at off peak time I would receive a 25% discount on the charge.
Thanks Simon, great job!! Just wished I'd known this when my charger was installed.
9 July 2026
Unprompted review
Reply from Hive
Hi Lynn ,
We truly appreciate you taking the time to share your positive experience. We're so glad to hear that Simon was able to clarify how the free charging works and assist you with updating your tariff in the app. We understand your feedback regarding the clarity of information provided during installation, and we are always looking for ways to improve our communication. We will certainly take your comments on board to ensure future installations include more detailed explanations about charging functionalities and tariff adjustments. Thank you for your valuable input!
Kind Regards Paul
The wait time was minimal and Kay…
The wait time was minimal and Kay helped me solve my problem. All back up and running now. Thank you Kay.
9 July 2026
Unprompted review
Reply from Hive
Hi Ben,
We are so pleased to hear that your wait time was minimal and that Kay was able to help resolve your problem. We appreciate your positive feedback!
Kind Regards ^Chris
Booked an Installation via their…
Booked an Installation via their Installer Club, order number 00639522. Paid for the installation full. 9th July was booked between 8am and 12pm. Got a phone call from British Gas at 8am asking me our fuel type, details which I had already supplied. I was then informed that they do not fit the system to our boiler. Reasons given were a power surge in our areas electrical grid two weeks ago? and that he lacked the qualifications to fit it. So it now seems that there is a phantom 2 week old power surge in the electrical grid of Lincolnshire affecting Hive systems. Perhaps if I rub a plug three times it will appear and grant me three wishes. He also claimed that he would have to turn the power off to fit the system and when the power is switched back it will blow the boiler up! I stated this was rubbish as the boiler was serviced last week and power was shut off and reinstated without any issue. Why are Hive using Installers that cannot fit the system? Furthermore why are they taking your money and then phoning up on the day of install to cancel? Nothing but a company of complete bandits.
9 July 2026
Unprompted review
Reply from Hive
Hello Steve,
Thank you for sharing your feedback. I'm sorry to hear of your disappointment with the installation process and the frustration this experience has caused.
I completely understand how disappointing it must have been to arrange an installation, and prepare for the engineer's visit, only to be advised on the day that the installation could not proceed.
After checking, I can see that you placed your order directly through our website. Had you contacted us before placing the order, we would have been able to advise you regarding compatibility and the installation options available for your heating system.
To help clarify, on the same page where the thermostat is selected, product information is displayed alongside a comprehensive FAQ section. This includes the following guidance:
Which heating systems / boilers are compatible?
Hive Thermostats work with most oil boilers and can replace your existing conventional thermostat or programmer. However, if you have existing intelligent oil boiler heating controls that modulate your heating, a Hive thermostat will not replace this functionality.
We don't offer Pro Installation on oil boilers, so we recommend contacting an OFTEC-qualified engineer to install the thermostat.
This information is also available within the Important Information section before an installation can be added to the basket.
To clarify, British Gas engineers do not carry out installations on oil-fired boilers, which is why we do not offer a professional installation service for these systems. The website therefore advises customers with oil boilers to arrange installation through an OFTEC-qualified engineer.
I can also confirm that the installation charge has already been refunded.
If you require any further support or guidance, please don't hesitate to get in touch:
💬 Live Chat: www.hivehome.com/contact-us
📱 WhatsApp: +44 7458 029132
☎️ Phone: 0333 202 9614
📲 Social Media: Message us on Facebook or X
Non-warranty customers: Please contact us via WhatsApp or social media.
Support Hours
🕒 Monday–Friday: 9:00am–7:00pm
🕒 Saturday: 9:00am–5:00pm
🕒 Sunday: Closed
Kind regards, ^Chris
Had problems setting up my EV charger…
Had problems setting up my EV charger but James from the the EV warranty team helped me to get it sorted. Nothing was too much trouble and he patiently talked me through everything so that it now works well.
Top marks James!!
7 July 2026
Unprompted review
Reply from Hive
Hi Patricia,
We're so pleased to hear that our EV warranty team was able to assist you with your EV charger setup. It's wonderful that everything is now working well, and we appreciate your kind words.
Kind Regards ^Chris
HIVE EV Change of Tarif
I was passed over to the HIVE EV Warranty team. Kay took our call. After explaining our problem, she guided us through the Hive app and we were able to sort out the management of the system as we were using now a new tarrif for our electricity and needed the app to recognise this.
Very knowledgeable and patient. Brilliant!!!
Thankyou Kay
8 July 2026
Unprompted review
Reply from Hive
Hi Mary,
We're delighted to hear about your positive experience with our EV Warranty team. It's wonderful to know that the assistance provided helped you successfully manage your system with the new electricity tariff. We appreciate your kind words about the knowledgeable and patient support you received.
Kind Regards ^Chris
Reply from Hive
Mr Stewart,
We're so pleased to hear that our engineer clearly explained how everything works and highlighted the benefits. Thank you for sharing your positive experience!
Kind Regards ^Chris
Easy to use
Quick and easy installation at the same time as my annual gas service. Easy to use
3 July 2026
Reply from Hive
Hello,
We're so pleased to hear that your installation was quick and easy, and that you're finding our product simple to use. Thank you for sharing your positive experience!
Kind Regards ^Chris
Clear and methodical steps taken to…
Clear and methodical steps taken to understand the issue and revolve it
8 July 2026
Unprompted review
Reply from Hive
Hi Nick,
We're so pleased to hear that the steps taken were clear and methodical in understanding and resolving your issue. Thank you for sharing your positive feedback!
Kind Regards ^Chris
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