Huge thanks to Harj at the warranty team. This would be 5 stars if it was just his work I was reviewing, he really engaged and got us the best help he could. A star was dropped for the lack of avail... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A tale of two parts. The positive, having had a dreadful experience with British Gas Energy customer services, the Hive individual who handled and helped me resolve the issue, Simon, was brilliant. He... See more
Company replied
Links several parts of the CH system together very well. Gives better, timed, control over parts of that house that don’t need heating at different times of the day. We also like the holiday mod... See more
Company replied
The team of 5 on the first two days were really impressive. This was a big job. Communication was excellent throughout. The team worked very hard, often in cramped spaces they had to share. Only 4 s... See more
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Company details
- Electronics Store
- Energy Equipment and Solutions
- Heating Equipment Supplier
- Solar Energy Equipment Supplier
Written by the company
Our family of smart products and services allow you to easily connect to your home through the Hive app. So whether you’re in the next room or on top of a mountain, always have peace of mind knowing that you can control your home from your smart phone.
Written by the company
Our shipping promise
Free delivery
Get free delivery with orders over £100
Contact info
United Kingdom
- www.hivehome.com
4.1
Great
52K reviews
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James knew what he was talking about…
James knew what he was talking about and he was very patient with somebody who is not tech savy. He was able to talk me through everything that I had to do from reinstalling the hive app and starting from scratch.
8 July 2026
Unprompted review
Reply from Hive
Hi Mike,
We're delighted to hear that our team member was patient and knowledgeable, especially when assisting with reinstalling the app and starting fresh. We appreciate you sharing your positive experience.
Kind Regards ^JB
Great support
Great support. My Hive stopped working. I had to sign up for a subscription to get personal support. It was worth every penny. They sorted it out. Much cheaper than getting a plumber round.
30 June 2026
Unprompted review
Reply from Hive
Hi Bettina,
We're so pleased to hear that our support team was able to resolve the issue with your Hive system quickly and efficiently. It's great to know that our service provided a cost-effective solution for you. Thank you for sharing your positive experience!
Kind Regards ^JB
This company has been brilliant
This company has been brilliant, they helped me with advice about the product and the fault I was experiencing, new part ordered and arrived promptly same was installed and up and running again all within four days. Great service from Hive.
4 July 2026
Unprompted review
Reply from Hive
Hi Brian
We're delighted to hear about your positive experience with our service. It's wonderful that we could provide helpful advice, promptly deliver the new part, and get everything up and running for you so quickly. Thank you for sharing your feedback!
Kind Regards ^JB
Reply from Hive
Hi there,
We appreciate your positive feedback and are so glad you found our system quick, simple, and well-explained! Thank you for sharing your experience.
Kind Regards ^JB
Very patient and understanding
Very patient and understanding, Scott talked me through every step which due to my lack of knowledge was a task on it's own, but we hot there in the end
2 July 2026
Unprompted review
Reply from Hive
Hi Anthony,
We're so glad to hear that our team patiently guided you through each step. We always aim to provide clear explanations, and we appreciate you acknowledging our efforts.
Kind Regards ^JB
Query resolved
My query was eventually resolved after a quick phone call.
5 July 2026
Unprompted review
Reply from Hive
Hi Lynne,
We are glad we could resolve your query efficiently after your call. We appreciate you letting us know.
Kind Regards ^JB
Reply from Hive
Hi Lee,
We're so pleased to hear that our advisors were knowledgeable and provided you with great service! Thank you for sharing your positive experience with us.
Kind Regards ^JB
Wouldn’t recommend Hive as a company but great customer service
We had multiple issues with Hive, at almost every stage of the process of having our EV charger installed, to sorting out incorrect billing and then finally mistakes with the engineer completing the correct paperwork on installation etc. We are still currently having issues with charger needing to be rebooted and having a fault almost every day, very annoying if it happens over night and the car stops charging!
Fortunately, the customer service we received from Alex was extremely helpful. Alex was patient and competent in dealing with the different issues we faced and dealt with a couple of our issues so I felt confident that he would be able to rectify the problems we experienced. He communicated with us at each stage of the process and was clear in this communication.
Unfortunately I wouldn’t recommend Hive as a company moving forward due to all the issues we have faced with the charger, however Alex is an asset to the EV warranty team and we are very grateful for all his help we have had so far!
6 July 2026
Unprompted review
Reply from Hive
Hi Carys,
We appreciate you taking the time to share your detailed feedback regarding your EV charger installation and subsequent experiences.
We are truly sorry to learn about the multiple issues you encountered, from the installation process to the ongoing challenges with your charger requiring frequent reboots. We understand how frustrating it must be to have your car stop charging overnight due to these faults.
We are, however, very pleased to hear about the exceptional support you received from Alex. It is wonderful to know that their patience, competence, and clear communication helped you feel confident in resolving the problems. We value your recognition of their efforts.
I've sent a request for information, you'll receive an email from trustpilot shortly. If you could fill this out please as this will allow us to investigate the issue further.
We are actively working to improve our services and the reliability of our products. Your feedback is invaluable as we strive to prevent similar issues for future customers. We are committed to addressing the concerns you've raised about the charger's performance.
Kind Regards ^JB
Superb customer support
I had a problem setting up my Hive. I rang the helpline number (which itself was difficult to find) but once connected had a very helpful, patient, well informed person who guided me through every step thank you.
15 June 2026
Unprompted review
Reply from Hive
Hi Rev,
We appreciate you sharing your experience. We understand that finding our helpline was challenging, and we're glad our team member could provide excellent support in setting up your Hive. We are always working to improve our customer journey.
Kind Regards ^JB
Hive EV charger
Purchased a Hive EV charger with a 2 year warranty after using an approved EO installer from the Hive website. After 14 months it broke. Had to pay almost £100 for a electrician to come and tell me it was broken before they would send out a replacement. Creating unnecessary cost to me. It took them almost three weeks to send out a much needed replacement. Dont understand why, as there is such a thing as same day or next day delivery, creating additional charging costs and inconvenience as I had to use public charge points. Then had to pay £240 for an electrician to come out again to reinstall a new one. In the end I did a charge back to recover costs via my credit card company as I was fed up of them fobbing me off telling me they wont cover costs and not even considering how they inconvenienced me . They wouldn't even provide any compensation for the delays they caused in getting a new charger. (3 weeks is totally unacceptable) I will never have any further products from this company. It was terrible service from the start.
6 July 2026
Unprompted review
Reply from Hive
Hi Chris, I'm sorry to hear about your experience. Thank you for sending the requested information. I've passed this on for your complaint to be investigated. Kind regards, Paul
How DARE Hive tell me I can correct…
How DARE Hive tell me I can correct their faults, when they have already conceded their own hardware fault !
I think that nothing but a full refund and total apology can resolve the extreme problematic system I have had to bear week on week, month on month, for almost an entire year. Shame on Hive
6 July 2026
Unprompted review
Reply from Hive
Hi Ann, I'm sorry about your experience. Thank you for sending the requested information. I've sent you an email from hivehelp@hivehome.com Kind regards, Paul
Reply from Hive
Hi Ridley,
We are glad to hear that the installation went smoothly and that everything is working well for you. Thank you for your feedback.
Kind Regards Paul
Reply from Hive
Hi Farideh,
We're delighted to hear that you find our product easy to use and operate, and that you appreciate the control from the app. Thank you for your wonderful feedback!
Kind Regards Paul
Hive many problems
Thermostat went offline again. After getting back online there is no WiFi signal toiPad or IPhone . Wouldn’t recommend Hive heating control. My hive setup may be heading for the recycling bin ex
5 July 2026
Unprompted review
Reply from Hive
Hi JRW, I'm sorry to hear you are having issues with the app. I've sent a request for your account information to look into this for you. Kind regards, Paul
Fantastic service…
Kay helped me with a few online queries that I had. We managed to resolve them within a couple of minutes. Great service!
6 July 2026
Unprompted review
Reply from Hive
Hi Karen,
We're delighted to hear that Kay was able to assist you efficiently with your online queries. We appreciate you sharing your positive experience with us!
Kind Regards Paul
Reply from Hive
Hi Ruth,
We appreciate your positive feedback and are so glad to hear you find our system easy to use! Thank you for sharing your experience with us.
Kind Regards ^David
Reply from Hive
Hi Paul ,
We're so pleased to hear that your charger was installed on time and that you found the installation to be clean. Thank you for sharing your positive feedback with us!
Kind Regards ^David
This product is a temperamental crock…
This product is a temperamental crock of cr@p. When you finally manage to get the boiler to connect to the thermostat the hub drops out. And you dare not disconnect them again for fear that nothing will reconnect and you’ll have no heating again. Do not buy this product in my opinion
8 February 2026
Reply from Hive
Hi Rob, I'm sorry to hear about your experience. I've sent you an email from hivehelp@hivehome.com with information on how to resolve this. Please check your junk/spam folder if the email is not in your inbox. Kind regards, Paul
Totally informative and supportive!
30 June 2026
Reply from Hive
Hi Michael,
We are so glad to hear that you found our service informative and supportive. Your positive feedback truly means a lot to us!
Kind Regards ^David
Needed to modernise my set up
Had a few WiFi issues at the start bug they have been resolved now so very pleased with it.
30 June 2026
Reply from Hive
Hi Mrs Scott,
We're so pleased to hear that the initial connectivity issues you experienced have now been fully resolved. Thank you for your positive feedback!
Kind Regards ^David
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