Historic Newspapers Reviews 1,428

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product itself, often describing it as excellent, unique, and a great gift. People appreciate the quality of the book and the personalization options available. Reviewers also frequently mention quick processing and shipping, with some noting secure packaging and timely delivery. However, some people were dissatisfied with the quality of the product, citing issues like grainy photos, poor print quality, warped covers, and pages not glued in properly. There are also concerns regarding delivery services, with some experiencing delays, damaged items in transit, or packages not arriving as expected. A few customers also reported difficulties with amending orders or issues with customer service responsiveness.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers are very happy with the product itself,... See more

Order

Customers had ambiguous experiences with order. While some were happy with their orders, receiving exactly... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the excellent quality of the book, describing... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers experienced frustrating... See more

Based on these reviews

Rated 3 out of 5 stars

First, I must say that I’m very happy with the product itself (apart from the colour I erroneously ordered) BUT, there is no phone number listed on their website. However, there is one that... See more

Rated 4 out of 5 stars

I initially had a frustrating experience with delivery delays, but I want to give credit where it’s due. Historic Newspapers made a genuine effort to resolve the issue — they refunded the deliv... See more

Rated 2 out of 5 stars

The exterior of the product is of high, durable quality. However the font of the articles are extremely small -- making it nearly illegible. The photos are of poor quality --grainy and pixelated,... See more

Rated 2 out of 5 stars

Delivery was a day later than stated at time of purchase. I was sent an inaccurate message saying the product had been delivered at 10am on the correct day when I was at home all that morning. I h... See more


Company details

  1. Gift Shop
  2. Archive
  3. Book Store
  4. Newspaper Distribution

Written by the company

Historic Newspapers don’t just make it possible to view the past. You can explore it. We’ve been America’s go-to archive for over 30 years and are the proud and privileged owners of the largest private collection of original American newspapers in the world. Our newspapers provide an unrivalled insight into the past, giving individuals the resources to find old newspapers from 1920 onward. These are genuine, original copies from your chosen date, making special keepsakes to treasure for years to come. Readers can discover what big events made the headlines on a day special to them, and immerse themselves in an original piece of history from the time.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Bad customer service and delivery is non existent

Product may be good but I cannot comment on that because it hasn't been made or sent yet! Ordered on 15th April, paid for fast delivery and expected the book on the 20th which was last Monday. Contacted by email to ask for tracking only to be told it hadn't been sent and no idea when it would be. Very apologetic but still no book and I need it for 23rd april which is my husband's 70th birthday. They did answer my emails to begin with but now ignore me. So disappointed. So if you are thinking of buying g a book, DONT. Find something else.

20 April 2026
Unprompted review
Rated 4 out of 5 stars

I initially had a frustrating…

I initially had a frustrating experience with delivery delays, but I want to give credit where it’s due.

Historic Newspapers made a genuine effort to resolve the issue — they refunded the delivery fee, traced the original parcel, and arranged a replacement without hesitation. The original item was eventually located and collected, and the matter was fully resolved.

The product itself is excellent and makes for a very unique gift. What stood out most was that when things went wrong, their team took responsibility and sorted it out properly.

I would definitely recommend them.

10 December 2025
Unprompted review
Rated 2 out of 5 stars

Delivery late, service response shameful

Delivery was a day later than stated at time of purchase. I was sent an inaccurate message saying the product had been delivered at 10am on the correct day when I was at home all that morning. I had ordered it as a birthday present for the next day so I contacted HN through their email address to be told the message was inaccurate and it was still in an Amazon warehouse. I could have a refund or it would be delivered within 10 days. Fortunately I waited and it arrived the day of the birthday.
This followed a previous experience where a friend bought an HN product for me but it was delivered to the wring address.
The product is great but the delivery and service sucks

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed…

I’m really impressed with the quality of the book — it’s worth every penny. It arrived quickly and was very securely packaged. The print is quite small on the older pages, but that’s expected as they’re taken from original newspapers, and it becomes larger in the more recent editions. Overall, it makes a truly unique and highly recommended gift.

9 February 2026
Unprompted review
Rated 3 out of 5 stars

Unhelpful Customer Service and Support

First, I must say that I’m very happy with the product itself (apart from the colour I erroneously ordered)
BUT, there is no phone number listed on their website. However, there is one that comes up using a Google search which, unfortunately replies with 'no longer available'. Either way it's impossible to speak to a member of staff.

I realised immediately that I’d inadvertently ordered the wrong colour so I needed to amend my order. With no way of speaking to an actual person I emailed within 15 mins of placing it but received a standard fob off reply. If I could have spoken to a real person my amendment could have been actioned.

Their emailed communication and apology was excellent but too late to have any effect on my order.

I don’t understand why they avoid talking to customers directly as
I believe publishing a phone number and being available to answer the phone gives re-assurance to buyers so would enormously improve their customer service.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Terrible quality

Spent $200 on an F1 book for my brothers birthday. It has just arrived and I’m appalled at the state it has been delivered in. The front pages look like they were glued down by a toddler, and the front cover is so bent that the book doesn’t close properly. So disappointed in this dismal quality. Shouldn’t have paid any more than $50 for the quality of this book.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

First class company and prodcut

I made a mistake in my ordering and they fixed it and sent the correct one immediately. FANTASTIC and responsive customer service. The F1 book I purchased for my daughter was fantastic and being able to add a short dedication was so cool! It was everything I had hoped for. Highly recommended!

12 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. I ordered the historic Notre Dame football book as a gift for my 94-year-old father, who grew up with ND. I am sorely disappointed. The type is so small that it cannot be read. The marketing photos on the website are truly misleading. They do not accept returns and offered a 20% refund on the $139.99 order. Save yourself the frustration and move on to another source.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

My mum ordered quite close to Christmas…

My mum ordered quite close to Christmas as a last min gift for my dad. We paid for express delivery which generated an estimated delivery of the day before Christmas. I hadn’t seen much movement so pinged the team an email - and since Skye and Gemma have been great helps informing me transparently of where and when my order was and when it was expected/ delivered. The book made it at the correctly provided time and i was extremely grateful for the whole experience. Would purchase again!

24 December 2025
Unprompted review
Rated 1 out of 5 stars

So disappointed in the book

So disappointed in the book. Half is packed with the tiniest print clippings from long ago that you can’t read and the paper is poor quality. It looks tacky rather than a keepsake. I was too embarrassed to give it to my partner for Christmas so it’s a huge waste of money. Don’t buy.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE of awful shipping around holidays

Ordered Dec. 1 for a Christmas gift and they ship with the cheapest option, UPS Mail Innovations (no other option available). Gift is stuck in a warehouse close to me but won't be delivered until shipping volume goes down. When I reached out they didn't care, "just tell us if you don't get it and we will refund you". Awful.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Awful awful quality

Ordered as a Christmas present. The quality of the custom book is awful. It arrived pre-torn around the top of the binding and the pages weren't glued in square to the cover. The inside of the covers where the pages are glued in was also permanently creased. Absolutely not worth the price I paid and they need to sort their quality control out.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality and content.

The quality & content is very poor the paper that it is printed on is cheap. Could not read some of the content, pages contain very little about subject had a lot of ads and fillers. I bought this as a gift. I am too embarrassed to give to the recipient.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service! I paid for express shipping on my order 12/12/2025, when I didn’t see my order move I spoke with Skye on 12/18/2025. I was told that there would be a delay and that the order would ship in 3-5 days with upgraded shipping.

Skye was VERY DISHONEST because I was sent a tracking number that had UPS ground shipping. I paid an extra $19.99 for express shipping so where did the upgrade go, because standard shipping is $14.99. If there were truly an upgrade this wouldn’t be taken 7 days to get to me and be arriving 5 days after Christmas.

I would not have wasted $180 on a Christmas gift that I am unable to give to the recipient because of this company inept management and customer service.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company

I didn't actually get a product from here. I attempted to order during their black Friday sale but their codes were bogus and wouldn't work. I went to order one anyway after the sale, and they jacked their prices up 20% from their normal prices. Seems like a scam of a company to me.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Stay far far away from this company

Stay far far away from this company, their quality and handling of products is so far from satisfactory. Their “tried and tested” packaging is just cardboard, not an ounce of bubble wrap or protection insight, especially for the foil printed items.

I’ve received damaged items both first order and replacement order, I’m done.

As other people have said, very cool idea but if you can’t nail basics things like handling of products with care and precision printing you shouldn’t be doing this work.

11 December 2025
Unprompted review
Rated 2 out of 5 stars

My Nottingham Forest one came…

My Nottingham Forest one came yesterday, it’s a present for someone this Christmas. Paid extra for the foil blocking, gift box and personalisation but lacks the quality I expected. Paid £90odd with the extras.

Working in the print trade for over 30years I wasn’t happy with the casing in, the front is warped, the foil blocking has spread and just readable. I think it’s a cheap digital foil if I’m honest. The alignment of the title text isn’t centre. The content was less than I expected also, early years is very diluted.

The idea is great, the quality of the end product wouldn’t get out the factory for the company I work for. Save your money paying for any extras with this.

The plus is I got it when expected.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

I ordered this as a birthday gift for…

I ordered this as a birthday gift for my father, and the package has been lost. Customer service is not helpful at all and now I'm out $80. I'm extremely disappointed and didn't have anything to give for my dad on his birthday this year. So thanks!

8 December 2025
Unprompted review

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