Hispek Electronics Reviews 

702
TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

Searched internet for best price, Hispek had it, delivery was slower than expected but I guess this is down to RM as well

Rated 5 out of 5 stars

Ordered BOSE headphones from Hispek - great price which nobody else could get near to. Had a request to call them about 20mins are ordering to confirm why I wanted the item send to an address which wa... See more

Rated 1 out of 5 stars

Told because credit card registered at different address than delivery address that would have to get authorization code from bank before could be delivered. Too much hassle. Ordered from Amazon inste... See more

Company replied

Rated 4 out of 5 stars

I ordered some Bose headphones, ordered on the Tuesday, delivered on Thursday - 5 stars for delivery. Unfortunately they were faulty so contacted hi spek who organised a a collection within 48 hours.... See more

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4.0

Great

TrustScore 4 out of 5

702 reviews

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4.0

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Rated 4 out of 5 stars

Hispek had the best price, and were clear and helpful in all their communication.

Hispek had the best price, and were clear and helpful in all their communication. When the order had to be delayed, a real person in the UK spoke to me, and I was given a direct email address. The website had all the charges clearly marked without having to fill out all the purchase details first. The product arrived safe and sound as planned.

27 September 2012
Unprompted review
Rated 5 out of 5 stars

This company is brilliant.

I found Hispek to be very, very helpful. Excellent, speedy service & delivery. Also they responded to my queries very quickly and professionally.

26 September 2012
Unprompted review
Rated 5 out of 5 stars

Excellent Service, Delivery and Price

I ordered the Bose Sounddock II and not only did Hispek offer the most competitive price but their customer service was second to none. For example I chose to have the item delivered to my work address (which is obviously a different address from my billing address) and once I placed my order they rang the reception of my office to double check that the I had in fact placed the order. Delivery was extremely quick and included in the price. I will definitely be ordering more items from Hispek Electronics in the future.

26 September 2012
Unprompted review
Rated 2 out of 5 stars

prompt delivery but poor customer service

Bose product was delivered promptly. Several nquiries to customer service about the product post-delivery have been ignored till date. Would not recommend in a hurry.

22 September 2012
Unprompted review
Hispek Electronics logo

Reply from Hispek Electronics

Dear Sir,

Please accept our apologies you have cause to post a poor review. Your comments have been duly noted.

We are sorry to hear that the after sales experience has let us down. We are uncertain whom you spoke with as all post delivery calls are logged with customer services and there is no record. If we can not assist with an enquiry then we would speak to Bose or if the enquiry is of a technical nature suggest the consumer contact the Bose help line direct on 0870 741 4500.

If you require assistance from hispek please ring 01727 791122 to ensure you speak to Customer Service.

Regards

hispek.com team

Rated 5 out of 5 stars

I wish all delivery drivers were as kind.

I ordered a vacuum cleaner for my elderly sister who lives in a first floor flat, which visitors reach by way of entry phone system. My sister is mid eighties, not at all fit, and telephoned me to tell me that the cleaner had been delivered and what a very kind delivery man who showed great kindness towards her.

Thank you - I hope I can use your company again.

21 September 2012
Unprompted review
Rated 2 out of 5 stars

They have taken my money and no sign of the product yet, and only reactive responses to my requests for updates.

I hope that they can come back from what currently is a bad experience of purchasing BOSE equipment. There is a small chance that they are not at fault, and it is BOSE who are found wanting.

19 September 2012
Unprompted review
Hispek Electronics logo

Reply from Hispek Electronics

Dear Mr Young,

Please accept our sincere apologies you have had cause to contact us regarding your order.

We have been advised by Bose that they have unfortunately had to announce a product recall on this product. For further information on this please visit http://www.bose.eu/EU/en/safety/index.jsp

Please contact us and advise if you would like your order to remain, pending arrival of stock or discuss a possible alternative. We apologise for this inconvenience.

Regards

hispek.com team

Rated 5 out of 5 stars

Everything was as expected.

I ordered a Miele vacuum cleaner for a neighbour and Hispek telephoned to inform me that it would be 5-7 working days before delivery and that stock was coming in on Friday and would be delivered on Monday, which it was. No problems encountered and the delivery was made with care.

18 September 2012
Unprompted review

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