hirschs.co.za Reviews 

89
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers had a great experience with this company. Customers consistently commend the staff for their exceptional helpfulness, professionalism, and extensive product knowledge, making interactions pleasant and informative. The service provided is frequently described as excellent, with many people appreciating the efficient, friendly, and personalized approach. However, some customers noted concerns regarding product quality, with items experiencing issues or failing prematurely. A few others also felt that after-sales support and warranty handling were poor, citing a lack of accountability, dismissive communication, and staff unprofessionalism.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, patience, and... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the exceptional and brilliant... See more

Product

People report ambiguous experiences with product, with some customers praising the extensive product... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the dedication and care shown by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi, Mr Mabaso from Lonehill . I went to waterfall corner Hirsch's on the 22nd November 2025 for black Friday to compare the two prices deal's that they had , I bought LG television and couple of thin... See more

Rated 5 out of 5 stars

Hi; I went to waterfall Hirsch's on Sunday the 16th was welcomed with coffee. The sale's people welcomed me with warm hand's , I was given a leaflet by snomaster guy on the road and other people also... See more

Rated 5 out of 5 stars

Recently moved house and removed the trays in my Hirsch deep freeze and could not put them back in sequence so visited the Hillcrest store to ask if they could please help and the next day two salesme... See more

Rated 5 out of 5 stars

The professionalism, product knowledge of their brands. More especially BEKKO staff came there today to buy a front loader washing machine, was a bit hasitant BT their stuff assured me with the QUALIT... See more


Company details


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4.1

Great

TrustScore 4 out of 5

89 reviews

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No history of asking for reviews

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4.1

All reviews

(89)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If you ever go to Hirschs Silverlakes

If you ever go to Hirschs Silverlakes, ask for JESSICA MATJOKANE! She provides the best service I have received in a very long time! We went to Makro and walked out with nothing! We decided to go to Hirschs and what a great eperience, within 30 min we had both items we wanted and the esxtended warrenty was explain in a manner even I could understand! Jessica you are the best! Thank you for the great service and being super friendly! The world needs more people like you!

3 May 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing service!

Disappointing service!
I recently ordered a fridge from Hirchs online, which took more than 2 weeks to deliver. The delivery day was changed twice, very inconvenient and unprofessional. This was my first time buying from them, I had high expectations needless to say that will be my last purchase from them.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

One-stop shop with the best customer service

Went to Hirschs for the first time. I was skeptical but was mind-blown by the diversity of options and how wonderful the store is. I particularly loved the price range from entry-level items to high-end. They truly cater to all customer budgets.

Special shoutout to Thuli for helping me find everything I needed. She gave me coffee, we explored product options and she matched the discount to the online only option and arranged for free delivery.

I feel very taken care off and will certainly use Hirschs for all appliance needs going forward.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

morning good people i just wanna take…

morning good people i just wanna take these moment thank you for a good service i received from a lovely lady by the name off angellina she knows very well how to service costumers im thankful to be severd by her

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Marvelous

Hi ya'll just wanna pass my thank you to the ambassador of Samsung in Springfield Lucy for assisting me with a washing machine she knows her products very well good communicate and marvelous service thank you Lucy

12 January 2026
Unprompted review
Rated 5 out of 5 stars

"Huge shoutout to Farah and Daniel at…

"Huge shoutout to Farah and Daniel at Hirsch in Springfield Park! 😊 They absolutely killed it with their service! Super friendly, attentive, and made our day. If you're ever in the area, hit them up! 👍 5 stars from us 🍴"

8 January 2026
Unprompted review

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