Always amazing! I’ve used Hirestreet now for many occasions; black tie, weddings and birthdays. Every time the outfits are wonderful. Never had any issues! Any issues like sizing or length they fix im... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The overall renting experience with Hirestreet is seamless, easy and great! Perfect for a busy person like me where I just don’t have the time to do shopping. The subscription feature is good too as i... See more
Company replied
Hirestreet is great for rotating my wardrobe and letting me try beautiful clothes that I otherwise wouldn't buy for myself. Perfect for wedding guest outfits, as well as summer dresses and office work... See more
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I love using Hirestreet as an alternative to buying fast fashion. I initially started using them for events (who wants to buy an expensive dress every time they're invited to a wedding!) but I recentl... See more
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Company details
Written by the company
Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.
Contact info
10 Brandling Park, NE2 4QA, Newcastle upon Tyne, United Kingdom
- help@hirestreetuk.com
- www.hirestreetuk.com
4.3
Excellent
796 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Amazing Amazing Amazing
Such amazing idea! So many gorgeous options for events and occasions. Hire Street have never disappointed and everyone is super friendly and helpful, especially Lucy!
23 August 2023
Unprompted review
Reply from HIRESTREET
Hi Ailsa,
Thank you so so much for your glowing review, I've shared with our customer service team, we really appreciate you taking the time to share this wonderful feedback.
Love,
Hirestreet xx
Amazing company and service
Amazing company, dress came 3 days earlier than needed too without any extra charge! And perfect condition. Will 100% use them again! They also reply so quick within a few hours so happy with their customer service
22 August 2023
Unprompted review
Reply from HIRESTREET
Hey,
Thank you so much for your review and fantastic comments, I've shared this with the team and we are thrilled to hear you will be returning very soon!
Lots of love,
Hirestreet xx
Absolutely love HireStreet
Absolutely love HireStreet! I haven't bought an outfit for a wedding for over 2 years (7 weddings in total). The service from these guys is amazing and the outfits are gorgeous. I honestly can't ever see myself buying an outfit for a wedding ever again.
22 August 2023
Unprompted review
Reply from HIRESTREET
Hi Harriet,
This is music to our ears!
So pleased to read your glowing feedback and wonderful comments, we love hearing that you have loved all your rental with us and in these busy wedding season past two years you're saving the environment as well as money and space too!
Love,
Hirestreet xx
Love this service
Love this service! Have used it on 2 separate occasions and loved it both times. Sustainable, quality, quick and easy - couldn’t ask for more. Can’t wait to use it again and have been telling all my pals about it.
12 August 2023
Unprompted review
Reply from HIRESTREET
Hi Erin,
Thank you so much for you lovely comments and feedback.
Looking forward to seeing what you rent with us next!
Lots of love,
Hirestreet xx
Really happy with my order
Really happy with my order! Items were clean and excellent condition - actually arrived slightly before my rental period. I got loads of compliments on the dress I chose to wear, and received a credit code very quickly for the item I hadn’t worn. Have recommended this service to friends.
10 August 2023
Unprompted review
Reply from HIRESTREET
Hi Sarah,
Thank you so much for taking the time to leave us a review and we are so pleased to hear you loved the rentals and were able to easily gain credit for those you returned unworn.
Don't forget to check out our Refer a Friend discount you can share to welcome new renters to Hirestreet!
Lots of love,
Hirestreet xx
Excellent customer services
I'd ordered to hire a dress and as the date was approaching I realised I would not be able to fit into it. I emailed and by the next working day they had cancelled the order and issued a refund. They make it so easy to use and I love the variety on the site. Still my fave hire site.
14 August 2023
Unprompted review
Reply from HIRESTREET
Hi Fiona,
Thanks so much for your review and we are glad we could help this time and remain your favourite rental site.
Looking forward to welcoming you back very soon!
Lots of love,
Hirestreet xx
Very responsive!
Needed a quick change of sizing on a dress I rented and their response was super fast and helpful!
14 August 2023
Unprompted review
Reply from HIRESTREET
Hi Demi,
So pleased to read your review and share your comments with the Customer Service team.
Love,
Hirestreet xx
Ive hired a few dresses now with…
Ive hired a few dresses now with hirestreet and the communication from the team is always great. I love the fact I can order an outfit in advance of an event to check fit etc then send back and receive credit to hire it for the actual event! This has been amazing for me as something that has put me off hiring in the past is not knowing until it arrives whether it'll fit or not. If I don't like the style I can put the credit towards something else! Rental credit codes are always sent over really promptly too.
I'd love it if they could implement some kind of 'premier delivery' type subscription you could buy to save on postage in the future☺️
14 August 2023
Unprompted review
Reply from HIRESTREET
Hi Alex,
We love hearing how your experience has been renting with us and even better to note your suggestions for subscription style offers.
We love to take ideas from our community too.
Looking forward to welcoming you back very soon!
Lots of love,
Hirestreet xx
Reply from HIRESTREET
Hi Joan,
Thanks so much for your review and we are so thrilled to hear you loved your rental outfit.
Lots of love,
Hirestreet xx
Customer service was brilliant
Customer service was brilliant, can't fault it, they helped with an issue I had with the dress hired.
Unfortunately the dress did have a zipper issue which meant I couldn't wear it as planned, but the dress was beautiful and I would hire one again.
29 July 2023
Unprompted review
Reply from HIRESTREET
Hi Nicola,
We are sorry to hear there was issue with your order this time, mistakes do happen and we will have reported this to the dispatch team for review.
Glad to hear this was resolved with our team but we hope to see you again very soon!
Love,
Hirestreet xx
I love HIRESTREET
I love HIRESTREET! I have gotten dresses 2 times now and every time I have been really happy with them. I feel like it is such a waste to constantly buy dresses for special occasions and weddings, and most of the time you end up never wearing them again. Also I can never find a dress I really like last minute but Hirestreet has delivered every time! Highly recommend! Also the garments arrive in plastic free packaging which is a👍🏼from me.
3 August 2023
Reply from HIRESTREET
Hey!
Thanks so much for your glowing review and we are so happy to hear you have loved all your rentals.
We look forward to welcoming you back very soon!
Lots of love,
Hirestreet xx
Amazing customer service
I’ve ordered from Hirestreet three times and the customer service has been amazing every time. I recently had a potential delay with an order and Lucy was communicative, friendly and prompt in getting in touch. She managed resolve the original delay so my order arrived at the time I’d chosen but she had also arranged a back up outfit just in case.
I 100% recommend Hirestreet!
7 August 2023
Unprompted review
Reply from HIRESTREET
Hi Mia,
Thank you so much for your review and we are so grateful for your kind feedback regarding our customer service team's efforts and communication.
I have shared with them today, thanks again for your order and we hope to welcome you back very soon!
Love,
Hirestreet xx
Reply from HIRESTREET
Hi Shirl,
Great to read your review, thanks for taking the time to share your feedback with us!
Lots of love,
Hirestreet xx
I hired a lovely Tiffany jumpsuit but ud need 2b 6 foot tall 2 wear it.
I hired a lovely Tiffany jumpsuit, only to find out when it came the trouser legs were about 2 foot long.Even with the tallest of people and 6inch heels,it was still overall a foot and a half too long.I think you would need to b at least 6 foot tall.Thankfully I hired it for a month,so I cud make sure it fit and if it didn't it gave me chance to buy something else.which I've had to do.
30 July 2023
Reply from HIRESTREET
Hi Christine,
Thanks for leaving us feedback on this outfit.
The Dress The Population brand fairly new with us at Hirestreet and we would love to use your experience of the fit to inform our renters - reviews and descriptions really help our community appreciate the fit and feel of each rental.
Did you know we offer exchanges or rental credit when you return an outfit unworn?
All you need to do is let us know via a short form and return your order with the ribbon attached and we can share credit you can use on the website for up to 6 months.
This way you can try again with a future event and prevent the need to buy new outfits for every occasion!
Sorry to hear this didn't fit this time, but our team have reached out today to share options.
Love,
Hirestreet xx
Reply from HIRESTREET
Hi Alexandra,
Great to read your review and we are delighted to hear this outfit was perfect!
Lots of love,
Hirestreet xx
I have used this company before and…
I have used this company before and it’s been fine but my last experience has shown a little uncertainty to the way it works. Due to issues with Royal Mail my outfit was stuck in Glasgow and I live in Northern Ireland. It didn’t arrive for my event and so I was left in a last minute panic to put something together. I was also emailed a few days before dispatch to say that my chosen outfit wasn’t available anymore (due to the last person either damaging it or late returning it) so I then wasted an hour or so scrolling through the website to find 3 alternatives which I didn’t even end up with in the end. This experience has put me off a bit in future as I love to feel organised and there is a high level of uncertainty things won’t go to plan. This was for a night out- if it was for a more prestigious event I would have found the whole thing extremely stressful. Disappointing.
30 July 2023
Reply from HIRESTREET
Hi Lynsey,
We are so sorry to read about the issues on your order.
We apologise that this courier has let us both down on this occasion, we rely on Royal Mail to deliver on time and are disappointed that despite dispatching on time, this order did not reach you on the delivery date chosen.
In light of the earlier issues, sometimes sadly we are forced to inform our customers of availability falling through, especially when items are returned late or with damage and do our utmost to suggest replacements and give as much notice as possible.
Apologies that this was stressful on this occasion - we really value your feedback and are always taking our community's suggestions on board for how we can do better.
I know our team have reached out to confirm compensation as soon possible.
Thanks again for sharing your concerns for us to address,
Love,
Hirestreet xx
Beautiful high quality dresses
Beautiful high quality dresses perfect for any occasion! Simple process from order to return! Definitely will use again
30 July 2023
Reply from HIRESTREET
Hi Catherine,
We are so pleased to hear you will be returning to rent with us again soon.
Lots of love,
Hirestreet xx
Love this service. Highly recommend.
I have used Hirestreet 3 times now and I've been so delighted with each outfit. The quality and service is excellent and I'll definitely be using them again. Feels so much better for the planet (and my finances!) to dress this way.
10 June 2023
Unprompted review
Reply from HIRESTREET
Hey!
You are so welcome and we are thrilled you've taken the time to share your comments and appreciate hearing how much this has impacted you (and your finances!) recently,
Best wishes,
Hirestreet xx
I did not like the last dress I…
I did not like the last dress I returned it the same day. Unworn with tag and ribbon intact.
30 July 2023
Reply from HIRESTREET
Hi Marcia,
We are disappointed to read your comments and to hear you were unhappy with your rental.
We offer credit for items returned unworn with the ribbon attached.
The team can confirm this order has been credited right away today and the code shared and details via automated email including the expiry date as this outfit was returned unworn with the ribbon attached.
This rental credit process is not automated, so we just ask our customers to drop us a message or fill in a short form found on our website to let us know it is being returned with the ribbon attached and we will follow up as soon as we can.
Hope this clarifies.
Love,
Hirestreet xx
Great communication and fast delivery
Great communication and fast delivery. Always great service with hirestreet.
30 July 2023
Reply from HIRESTREET
Hi Laura,
Thanks so much for your review and kind words, it is so appreciated!
Lots of love,
Hirestreet xx
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