As a filmmaker and photographer I've used plenty of rental houses in the past, but none come close to Hire A Camera in terms of service. I contacted the team with a particularly tricky brief, but Elle... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic service. Easily contactable by phone. Extremely helpful. Sent the camera a day early to ensure I received it for going away. It arrived in very strong protective box. Included a strap, two b... See more
Company replied
Impressive customer service. Ellen called to confirm initial requirements, then nearer the time of hire called again to verify that plans had not changed. I was using the hire kit for a wedding, so l... See more
Company replied
I hired a Canon R6 mark two and a lens as I’m thinking of changing over to Mirror less. The whole process was very simple straightforward. I also got a call the day before to check if I need anything... See more
Company replied
Company details
- Audio Visual Equipment Rental Service
- Binoculars Store
- Camera Store
- Photo Shop
- Photography Service
- Video Production Service
Written by the company
Hireacamera started back in 2003 and has grown into one of the UK’s most popular suppliers of camera equipment, lenses and accessories. Whilst we continue to grow and adapt to the new demands of our customers, we constantly strive to make hiring from us the best rental experience possible. We started as a family firm and still maintain the same values. Our customers not only include enthusiasts and professionals within the photography and video industries but also agencies, local governments, industrial companies and large corporations. We deliver UK Nationwide on a pre-12pm service for complete peace of mind. Our website offers live stock availability and booking 24/7 365 days a year. In addition, this year we have added a network of Click and Collect stores, making it even easier to plan your shoot. For companies we offer accounts with dedicated support staff and favourable terms of payment.
Contact info
Unit 5, Wellbrook Farm, Berkeley Road, TN20 6EH, Mayfield, United Kingdom
- 01435 873028
- enquiries@hireacamera.com
- www.hireacamera.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star customer service
5 star customer service, helpful and knowledgeable staff, reliable, excellent quality cameras and lenses, what more could I ask for?!
4 June 2025
Reply from Hireacamera.com
Thank you so much for your fantastic 5-star review Bita! We’re thrilled to hear about your positive experience with our customer service and the quality of the Nikon D850 and Nikon 14-24mm lens for your wedding shoot. It’s wonderful to know our team’s knowledge and reliability could support such a special occasion. We truly appreciate your kind words and look forward to assisting you with your future photography needs!
Wishing you all the very best,
Hannah
Fantastic service from start to finish
Fantastic service from start to finish. Great communication, great gear. I would definitely use again.
23 May 2025
Reply from Hireacamera.com
Thank you for your fantastic review John! We're thrilled to hear you had a great experience renting the Canon R5 C and RF 5.2mm Dual Fisheye lens from us. Your kind words about our service and communication mean a lot, and we look forward to welcoming you back for your next project!
Wishing you all the very best,
Hannah
Excellent service
Excellent service. Great range of cameras - i wanted a bridge camera for a few days to compare with similar spec mirrorless. It arrived a day early, thanks to ParcelForce so I had an extra day to get used to it. It arrived in a well padded case with all the relavent parts. Collection by ParcelForce was dealt with very efficiently.
24 May 2025
Unprompted review
Reply from Hireacamera.com
Thank you for your wonderful review Mick! We're thrilled to hear you had an excellent experience with our service and the Sony RX10 IV rental. It's great to know the wide range of cameras we offer helped you compare bridge and mirrorless options, and that the early delivery by ParcelForce gave you extra time to get familiar with the camera. We’re also glad the well-padded case and efficient collection process met your expectations. We look forward to supporting your future projects!
All the very best,
Hannah
Hired lens for a weekend
Incredible fast delivery and pick up from door to door. Lens was in great condition and well packaged. Staff are incredibly helpful and professional. I will be using them again without doubt.
21 May 2025
Reply from Hireacamera.com
Thank you for your fantastic review Richard! We're delighted to hear that the Sigma 35mm E-mount lens was perfect for your music video shoot and that our door-to-door delivery and pickup service met your expectations. We take pride in maintaining our equipment in top condition and providing professional, helpful support. We can’t wait to assist you again on your next project!
Kindest regards
Hannah
Great product and fantastic service…
Great product and fantastic service following a very last minute order. Thank you.
15 May 2025
Reply from Hireacamera.com
Thank you for your kind words and for taking the time to share your experience Tom! We're thrilled to hear that you were pleased with the 200-600mm Sony lens for your safari and that our team could deliver fantastic service, even with your last-minute order. We hope it helped capture some incredible moments on your trip! We look forward to assisting you again for your future adventures.
All the very best,
Hannah
Excellent and efficient.
Second time I've used this company in recent years. Excellent service again. Courier delivery and collection went entirely to schedule, as did deposit refund. Gear is well packaged with all necessary return ties and labels. Would have no hesitation to recommend.
10 May 2025
Unprompted review
Reply from Hireacamera.com
Thank you for leaving such a great review Philip and for choosing Hireacamera for the second time! We’re delighted to hear that you found our service excellent and efficient once again. It’s wonderful to know that the courier delivery, collection, and deposit refund process went smoothly, and that our gear packaging met your expectations.
Your kind words and recommendation mean a lot to us. We look forward to assisting you with any future hires or equipment needs. If you have any questions or need support, please don’t hesitate to get in touch.
All the very best,
Hannah
Excellent serivice
First time I used Hireacamera to rent a tripod before deciding on purchasing my own. Could not be more satisfied with the friendly and professional service. Highly recommend.
6 May 2025
Reply from Hireacamera.com
Thank you for taking the time to share your fantastic feedback on Trustpilot, Milan! We’re thrilled to hear that you had such a positive experience renting the Sachtler aktiv8 and Flowtech75 MS Tripod from Hireacamera. It’s great to know that our friendly and professional service met your expectations and helped you make an informed decision about your purchase.
We truly appreciate your kind words and recommendation. It was a pleasure to assist you, and we hope to support you with any future hires or equipment needs. If you ever have questions or need advice, please don’t hesitate to reach out.
Best wishes,
Hannah
Incredible experience
I had an incredible experience with Hire A Camera last month. As a first-time renter, I found the entire process extremely easy and highly professional. Mary's support was second to none and she was extremely helpful and attentive from start to finish. I wouldn’t hesitate to use them again and cannot recommend them highly enough. Many thanks to Mary and the team :)
13 May 2025
Unprompted review
Reply from Hireacamera.com
Thank you for your fantastic 5-star review Suzanne! We’re absolutely delighted to hear about your incredible experience with us. It’s wonderful to know that, as a first-time renter, you found the process easy and professional, and we’re especially grateful for your kind words about Mary’s exceptional support. Your feedback means the world to us!
We’re thrilled the Canon R6 and RF 24-70mm lens worked perfectly for capturing your friend’s wedding. It was our pleasure to assist, and we’d love to support your future photography projects. Thank you for recommending us, and we look forward to welcoming you back!
Wishing you all the very best,
Hannah
First time renter experience very good
The process for a first time renter was smooth, very helpful staff. The items arrived on time and were well packaged, the system for returning these too was very well thought out and all arrived/picked up on time. I'll use them again for sure
29 April 2025
Reply from Hireacamera.com
Thank you for your glowing 5-star review John! We're thrilled to hear that your first-time rental experience was smooth and that our staff’s support made a difference. It’s great to know the Sony A1 and Sony A7R V arrived on time, well-packaged, and that our return process worked seamlessly for your testing. We’re delighted you’re planning to use us again, and we truly appreciate your kind words.
Whenever you’re ready for your next rental or need advice on gear, we’re here to help. Best of luck with your decision between the A1 and A7R V!
Best regards,
Hannah
Reply from Hireacamera.com
Thank you so much for your fantastic 5-star review Daniel! We're thrilled to hear you had a great experience with our service and that the Sony FX3, Sony 24-70mm lens, and Sachtler tripod worked well for your short film test. Your kind words and recommendation mean a lot to us, and we’re grateful for your support.
We look forward to assisting you with future projects. If you need any gear for your next shoot, don’t hesitate to reach out!
Best regards,
Hannah Knight
Very good advice was given regarding…
Very good advice was given regarding the type of camera to use and the whole delivery process worked smoothly.
22 April 2025
Reply from Hireacamera.com
Thank you for your wonderful 5-star review Andrew! We're delighted to hear that our team provided helpful advice on choosing the Sony RX100 VII and that the delivery process went smoothly. Your feedback means a lot to us, and we’re thrilled we could support your project.
We’d love to assist you again for any future hires. Feel free to reach out whenever you need gear or advice!
All the very best,
Hannah
Reply from Hireacamera.com
Thank you, Michael for your review! We're delighted to hear you found our organisation professional while hiring the Fujifilm X100VI. We strive to provide top-notch service, and your feedback is greatly appreciated. Looking forward to assisting you again!
Wishing you all the very best,
Hannah
Pleasure to do business with
Easy website to manoeuvre, great staff and good value hire.
24 April 2025
Reply from Hireacamera.com
Thank you, Jeff for your kind words! We're thrilled to hear you had a great experience hiring the Nikon Z 100-400mm lens. Our team works hard to make the process seamless and affordable, so your feedback means a lot. We hope to assist you again soon.
All the very best,
Hannah
Amazing customer service and very…
Amazing customer service and very efficient delivery and return system. I ordered a camera very last minute for a job and it arrived with in 20 hours. I highly recommend them as a company.
7 April 2025
Reply from Hireacamera.com
Thank you so much for your fantastic review Caroline! We’re thrilled to hear about your positive experience with our team and our delivery system. It’s great to know the Blackmagic Pocket Cinema Camera 6K arrived in time for your last-minute job. We truly appreciate your recommendation and look forward to supporting your future projects!
All the very best,
Hannah
The most wonderful experience.
As a first time customer of Hieracamera, I could not fault them. Their customer service was incredible and went out of their way to figure out my awkward drop-off/collection situation. They couldn't have made the process any easier.
10 April 2025
Reply from Hireacamera.com
Thank you so much for your wonderful review Mike! We're thrilled to hear about your positive experience as a first-time customer with Hieracamera. Our team always strives to make the process as smooth as possible, and we’re delighted that we could assist with your drop-off and collection needs. We look forward to welcoming you back for your next project.
All the very best,
Hannah
Just hopes nothing goes wrong.
Hiring a Canon 600mm lens, I bought the required insurance as well as provided a £2,000 deposit. The lens' hood clip was detached from the camera on arrival to my home and foolishly I repositioned it, although it was clearly a defect. I barely used the lens as the wildlife I intended to photograph were not present at my destination. I returned the lens only to get an email from Hireacamera that the primary glass had been scratched by my use. The photo provided showed a shallow, repetitive scratch mark appearing to be the result of extended rubbing contact with a hard object -- not unlike the metal clip that had come loose on the initial delivery to me. When I explained this, while admitting that yes, the clip was a known defect, they didn't want to consider the possibility that the damage could have been caused during the return shipment after I completed my use of the lens. Now, after agreeing to pay the insurance deductible amount, I am still being denied return of the balance of my £2,000 deposit for one month and no sign of when it will be paid. AND YET, HIreacamera will be fully reimbursed for "lost sales" as thought the lens had been rented during the entire repair period.
I have used them in the past with no problems, but the real test of a company is when things go wrong. They have not handled this well and if it goes on much longer I fear the insurance company will also pull out as they have provided incomplete pricing on my claim. that is the only reason I can see for them keeping my deposit when everything has been confirmed.
4 March 2025
Unprompted review
Reply from Hireacamera.com
Dear Randal
We apologise that we haven't been able to resolve the issue surrounding your Canon 600mm lens rental and the return of your deposit more quickly. We understand this delay is frustrating, and we want to provide a clear update on the situation.
As previously communicated, the primary reason for the ongoing delay is the necessary specialist repair of the primary element, which is being handled directly by Canon. Due to the intricate nature of this repair and their stringent quality control processes, the timeline for completion is unfortunately outside of our immediate control.
We appreciate your continued concern regarding the extended timeframe and any potential impact this may have on your insurance claim. Please be assured we are actively pursuing updates from Canon on a regular basis - our last update from Canon we shared with you was on 04/05/25. We remain committed to keeping you informed the moment we receive any news regarding the completion of the repair and the subsequent return of the remaining balance of your deposit.
The possibility of damage occurring during return shipment was carefully considered. However, based on the characteristics of the scratch, it was determined to be the result of a different type of contact than what would typically be associated with a loose lens hood clip. Furthermore, no foreign material was found within the hood, sleeve, or case that could account for the damage.
For clarity, the lens hood was provided in full working order, consistent with the manufacturer's original specifications. The previous mention of a "defect" was used to acknowledge your reference of the clip being loose upon initial receipt.
As is standard industry practice with insurance claims, we hold the deposit as the insurer will reimburse you directly for the repair costs. We want to assure you that we are committed to a fair resolution and are actively working to bring this to a swift conclusion. We will be in direct contact with you to finalise the matter.
Thank you for your continued patience.
Kind regards
Matt Beard
Sales Director
Reply from Hireacamera.com
Thank you, Daniel, for your kind words and for choosing us again! We’re thrilled to hear you had another exceptional experience renting the Atomos Shoguns from us. It’s always a pleasure to work with you, and we look forward to supporting your projects in the future. If there’s anything more we can do to make your next rental even better, just let us know!
All the very best,
Hannah
Reply from Hireacamera.com
Thank you for sharing your feedback Sophie! We’re so pleased to hear that hiring the Blackmagic ATEM switcher from us is always a great experience for you. It’s wonderful to have your support, and we look forward to making every future experience just as enjoyable!
All the best,
Hannah
Really helpful and easily explained
Really helpful and easily explained, very good service and the free sweets were a nice touch too
6 March 2025
Reply from Hireacamera.com
Thank you so much for your kind words Max! We’re delighted to hear you found our team helpful and the service easy to navigate while hiring the Sony 70-200mm F4 G lens. It’s great to know you enjoyed the free sweets too – just a little extra to sweeten the deal!
We really appreciate your feedback and would love to assist you again in the near future.
Wishing you all the best,
Hannah
Reply from Hireacamera.com
Thank you so much for taking the time to leave us this lovely review Steve! We’re thrilled to hear that you found the process easy and that the Elinchrom lighting kit arrived on time and well-packed for your headshot session. It’s great to know everything worked out smoothly for you.
We really appreciate your feedback and hope to assist you again in the future. Happy shooting!
All the very best,
Hannah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.