Hilton and Horsfall Estate Agents Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally helpful, professional, and genuinely friendly throughout every single step of the moving process. Many people note that the staff consistently goes above and beyond to ensure that buying and selling properties feels completely stress-free. Consumers also emphasize the remarkable speed and efficiency demonstrated when listing, marketing, and successfully selling properties within very short timeframes. Reviewers deeply appreciate the consistent communication, transparent updates, and prompt, helpful answers provided regarding any questions that arise during the entire transaction. Future clients looking for reliable estate agents will find this business dependable and trustworthy.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting a professional, friendly, and dedicated team.... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently professional, friendly,... See more

Customer service

Customers had positive experiences with customer service, noting that support was exceptional and available... See more

Response time

Consumers find response time to be exceptionally positive and efficient. Reviewers consistently report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

During a “not standard” chain of buying and selling, Hilton & Horsfall and especially Bella went over and above. They communicated more often and more accurately than the estate agent I used for the s... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Hilton and Horsfall. Gavin was very attentive, professional and kept us thoroughly updated throughout a tricky negotiation. He made the whole process feel as stress free as he possibl... See more

Company replied

Rated 5 out of 5 stars

I recently bought a property marketed by Hilton and Horsfall. The sale was negotiated by Teal, who was a pleasure to deal with from start to finish. Any query I had was dealt with expeditiously, and t... See more

Rated 5 out of 5 stars

Hilton & Horsfall have been excellent in helping sell our house. Right from the first visit Teal was friendly and professional, taking into account what we wanted and the local market. The photos an... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

With over 20 years of experience, we have developed extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our clients with individual high quality advice based on the wealth of experience of our local dedicated sales & lettings team. With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology, we offer a modern quality service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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No recent history of asking for reviews

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4.8

All reviews

(207)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing customer service…

Absolutely amazing customer service from Kendra at Hilton and Horsfall. She made our experience completely stress free as possible. She was kind and reassuring throughout the whole process and always kept us up to date with important information. Kendra came and took photos of our property and we were blown away with the results and how good these looked, followed up with an amazing write up. Couldn’t thank Kendra any more for her hard work and amazing customer service skills. Will 100% be using Hilton and horsfall again In the future and i would recommend them to anyone who is looking to buy or sell a properly :)

15 November 2021
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Abbie :)

Rated 5 out of 5 stars

I received a fab service from Hilton &…

I received a fab service from Hilton & Horsfall when selling my property. I no longer live in the local area and they took care of everything for me, including viewings. They sold the property within weeks of it being on the market. I would 100% recommend!

15 November 2021
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you!

Rated 5 out of 5 stars

Hilton and Horsfall handled both our…

Hilton and Horsfall handled both our sale and purchase and we couldn't be happier with the service we received. Nothing was ever too much trouble. The marketing photos were brilliant and we had viewings booked in within hours of going online and a sale secured within weeks! I'd highly recommend Kendra and the team!

15 October 2021
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Leanne. All the best

Rated 5 out of 5 stars

Professional, quality, and super fast!

Fantastic service from 1st contact to last contact. We had viewings booked within an hour of the house going online. From 1st going online to actually moving out was just 9 weeks. Very professional, quality service.

30 August 2021
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Leanne.

Rated 5 out of 5 stars

Perfect service from first contact to completion.

Great service from Hilton & Horsfall for both selling my old property and assisting the purchase of my new. Flawless help and communication from start to finish with daily updates and at a very competitive price.
Highly recommended over anywhere else I have used in the past.

24 August 2021
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Joe. All the best

Rated 5 out of 5 stars

Smooth process from start to finish

Smooth process from start to finish! We had so many viewings booked in as soon as the house was on the market. The house was under offer within a couple of days. Photos were amazing too!

12 August 2021
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Katie!

Rated 5 out of 5 stars

Highly Recommend

We intended to seek several valuations/quotes to market our property, however when Mark visited we signed up immediately.
He was very professional and had done his research regarding property prices in the area.
We were given excellent advice re marketing and Mark went over and above in this regard.
Hilton and Horsfall, in my experience, have always presented the best photographs of properties and have very high standards. We certainly weren’t disappointed when our photographs were taken and presented.
As it happened, we had an interested party call immediately after the ‘for sale’ sign went up and she purchased the property!
I feel confident that, had our buyer not called, H&H would have sold our property for us in a short time. The sale was handled professionally and completed swiftly.
We highly recommend Hilton and Horsfall.

11 August 2021
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Linda.

Rated 5 out of 5 stars

A great experience dealing with the…

A great experience dealing with the Hilton & Horsfall team for the sale of our house. An accurate valuation of the property, great marketing and a sale agreed very quickly. Great communication throughout and very pleased with the service from their recommended solicitor too. Well done everyone!

8 June 2021
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Keith

Rated 5 out of 5 stars

Hilton and Horsfall have been managing…

Hilton and Horsfall have been managing my property for the last 5 years. I have found them to be impeccable when it comes to dealing with any matters arising with the tenancy and my tenant. They also ensure that when matters do arise, they have the best network of supporting contractors at a great price to deal with them. They are the most competitive around and give better service than any of the 5+ estate agents I have dealt with in the past. Great work from the team in Barrowford.

8 June 2021
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Steve!

Rated 5 out of 5 stars

From start to finish Hilton & Horsfall…

From start to finish Hilton & Horsfall were the most professional and efficient Estate Agents I have ever dealt with! To say Estate Agents get a bad rap is an understatement but H&H dispel that myth! Even when there were issues with solicitors Mark & Gavin took ownership personally and the influence they had meant a smooth completion! At first meeting with Mark he explained the full process from beginning to end in laymans terms
and was totally true to his word, great service, great company & all the best to you! A special mention to the staff too (Kendra, Barbara & Emily) where nothing was too much trouble! First class

8 June 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended - fantastic service from Hilton & Horsfall. We've sold 2 properties with them now, the first had an offer in a week and the second has had an offer in a matter of days. Fantastic attention to detail when preparing the marketing literature and the whole team have been friendly and supportive throughout. There's nobody else we'd trust to sell our home.

8 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from this estate agent from valuation to completion. A special mention to Emily who went above and beyond with her assistance. Would definitely recommend this estate agent.

8 May 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from a great company

Excellent service from a great company. Kendra has been amazing and really helped my purchase along its way, she has been so helpful and professional. I have dealt with a few estates agents recently and none have come close to these guys.

7 May 2021
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!!

Brilliant service from Kendra! Very experienced and professional. Very happy with the service received from Hilton and Horsfall from start to finish. The photos were fab and house sold on the first day of viewings! Highly recommended!

3 May 2021
Unprompted review
Rated 5 out of 5 stars

Can’t recommend enough!!!!!!!!

Really great service and the staff are really helpful, especially Emily who went above and beyond for us. Price for selling was the best on the market and included solicitor fees! Overall, the move was seamless and wrapped up in a couple of months. Can’t recommend enough.

3 May 2021
Unprompted review
Rated 5 out of 5 stars

I would recommend Hilton and Horsfall

I would recommend Hilton and Horsfall. They were very helpful with the whole process. Mark got things back up and running when I had the disappointment of the first sale falling thru. Then Kendra, Emily and Barbara kept me well informed and upto date all throughout.

19 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent professional service

We had excellent help, support and service when selling our house. The sale went through very smoothly and Kendra, Emily, and Gavin communicated with us at every stage and were very professional. I would recommend Hilton and Horsfall estate agents to anyone thinking of selling their house.

16 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent!!

Excellent.

Bought the house from Hilton and Horsfall and sold it with them 5 years down the line. Excellent communication throughout.

Stunning pictures and bio which showcased the property. Kendra answered all questions and made it a really simple process.

Have, and will continue to recommend.

16 April 2021
Unprompted review

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