HONOR Reviews 

1,186
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, most reviewers were let down by their experience overall. People frequently find customer service extremely unhelpful, experiencing long response times, unhelpful representatives, and poor communication when trying to resolve issues. Consumers often mention receiving faulty products, experiencing unexpected hardware failures, or encountering missing items right out of the box. The minority of people were satisfied with the device performance, praising the strong battery life, excellent sound, and overall screen quality. Some customers also noted that certain accessories or specific phone models worked exceptionally well and met their daily needs. Reviewers stated that the provided bundles and charging equipment delivered great power and reliability for daily use.

What people talk about most

Product

Users describe ambiguous interactions with the product, noting that while the hardware offers strong features... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently describing it as appalling and... See more

Quality

Consumers find quality to be deeply disappointing, frequently reporting severe hardware defects, fragile... See more

Service

People report negative experiences with service, expressing deep disappointment with after-sales support and... See more

User experience

Clients share negative opinions on user experience, highlighting issues like hover-writing and poor interface... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order last Monday for an Honor 200 Pro, tracking shows there was a problem at the sorting depot and it's effectively gone missing. Honor refuse to do anything about it until their investat... See more

Rated 1 out of 5 stars

Worst customer service ever. Received a faulty product, was denied a replacement at first, repair came back with the same issue untouched after THREE WEEKS, then was told replacement can only be done... See more

Rated 1 out of 5 stars

I bought this phone from EE , I did do the form to get free things watch earlier buds and tablet. I told them I did the form no items turned up ! I had done a promotion form 16th Oct with no confirmat... See more

Rated 1 out of 5 stars

i purchased the magic 7 pro last month, it has an issue with connectivity and signal. also i cant hear properly. i wen to the customer service in Dubai the technician told me the mobile has no prob... See more


Company details

  1. Electronics Company

Written by the company

Established in 2013, HONOR is a leading global provider of smart devices. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(1,186)

290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Thinking of buying one? DON'T!!!!

Bought an Honor 90 Lite a year ago first of all the phone feels like a toy in hand and is hollow like its empty from the inside , but it was working like a new phone smooth and all, doesn't lag or crash but after a year and a couple of updates the phone starts lagging and crashing like CRAZY it can't even handle Youtube and battery drains like super fast, trust me buy a SAMSUNG doesn't matter which model they're worth every penny

12 June 2025
Unprompted review
Rated 1 out of 5 stars

Got a honor 400 pro on contract wasn't…

Got a honor 400 pro on contract wasn't actually looking for this phone but the women working for 02 convinced me and promised 2 free gift a tablet and a watch this was November last year still haven't received my free gift now homer are saying they are out of stock feel it was a scam just so that I would purchase the phone one unhappy customer

4 November 2025
Unprompted review
Rated 1 out of 5 stars

PRIVACY & SECURITY THREAT

DO NOT PURCHASE. Honor is a former Huawei sub-brand that is expanding into Western markets and remains closely tied to the Chinese state and Chinese cybersecurity laws. This creates serious risks of personal data access, monitoring, and transfer to state-owned entities. Honor devices are a significant privacy and security threat for all users.

10 January 2026
Unprompted review
Rated 1 out of 5 stars

I sent an email regarding the Honor V3

I sent an email regarding the Honor V3, which is under warranty until 2027, because a green line appeared on the inner display. Of course, customer service never got back to me, and it looks like they have no intention of doing so. I believe that everyone who has experienced similar damage should share their experience with Honor and the warranty process on all platforms, so that other people won’t be affected and the company finally starts dealing with this properly, as they should. If this is how they treat customers, then customers should respond to Honor in the same way.

26 December 2025
Unprompted review
Rated 1 out of 5 stars

My sons Honor Pro200 had charging…

My sons Honor Pro200 had charging issues. After hassle finally got it sent off via postal repair. SBE came back some days later saying not covered under warranty as there was a scratch on the lens sent me a quote for over £200, told them forget the lens just fix the charging issue they told me they couldn't and to contact Honor, wh9ch i did......guess what they wouldn't repair it and so they sent it back. NOT HAPPY AT ALL!!
ABSOLUTELY DISGRACEFUL COMPANY, UNFORTUNATELY I HAVE A HONOR V3 MAGIC AND HAD AN EVEN WORSE EXPERIENCE...SEE MY OTHER REVIEW!

11 October 2025
Unprompted review
Rated 3 out of 5 stars

Frustrating Experience – 3 Stars

The Honor phone offers good value with solid specs, a great screen, and reliable battery life. It handles everyday tasks well.

However, the camera is inconsistent, often struggling in low light. More frustrating is the customer service, which is slow and unhelpful, making any issue a chore to resolve.

You get capable hardware, but the overall support and polish are lacking. It's a decent phone with noticeable compromises.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

If there was a

If there was a - a million for a Honor phone I'd give it!!! Take my advice which I learned the hard way don't buy a Honor phone!! They are unbelievably rubbish!! Slow as #### the Camara is sooooooooooooo bad!! Call's are a nightmare, phone cuts off..overall I've NEVER had a fone so bad!! RUBBISH RUBBISH PHONE!!!

18 December 2025
Unprompted review
Rated 1 out of 5 stars

DON'T! YOU WERE WARNED!

Placed an order last Monday for an Honor 200 Pro, tracking shows there was a problem at the sorting depot and it's effectively gone missing. Honor refuse to do anything about it until their investations are complete, mean while holding MY money with no product!

Absolute joke. Will be doinga chargeback on my card.

15 December 2025
Unprompted review
Rated 2 out of 5 stars

Good Specs, Poor Support

Honor phones offer strong hardware for the price, with good performance and features. The initial value is impressive.

However, the ownership experience is inconsistent. Claiming advertised promotions can be slow and complicated. More importantly, customer service is a significant weak point. Resolving any issue is often frustrating, with poor communication and slow responses.

You get capable hardware, but support feels like an afterthought. For a reliable long-term experience, look elsewhere.

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Bad quality magic v3

Bad quality magic v3. Broken screen in just 3 months. More and more hardware problems after that. Support is in shanty shops outside the city

17 December 2025
Unprompted review
Rated 1 out of 5 stars

i purchased the magic 7 pro last month

i purchased the magic 7 pro last month, it has an issue with connectivity and signal. also i cant hear properly.
i wen to the customer service in Dubai the technician told me the mobile has no problem, i tried to explain to him but no use.
in general the after sales service with honor is the worst and i will go back to Iphone where i never faced any issue

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Should have bought my phone off Vodafone

If I could give zero stars I would for this company.
When you buy a new phone on their website there is a link to trade in your old phone to recommerce.com. sending it to a address in Newcastle.
I done this and now two weeks later I have had no communications or any chance of a payment.
I contacted honor and all they keep doing is sending me the link to the company
Honor has to share some sort of responsibility with this as they are promoting them on their website.
Buyers be aware, these two companies are duping customers.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Don't deliver on promises

I purchased the Honor 400 Pro a couple of months back via O2 with the offer of a free gift pack which included Tablet, charger, smart watch and headset sent the claim in but I get replies from 3rd party Exertis latest reply was "oh it's out of stock waiting for supplies to arrive" It's just excuse after excuse. Don't trust them to deliver on their promises of non existent gift pack

13 December 2025
Unprompted review
Rated 1 out of 5 stars

They are bunch of thieves and probably…

They are bunch of thieves and probably worst customer service I have dealt. They do not refund your own gift card card voucher you used upon return the device. One representative answer differently and other give Italy opposite answer.Avoid

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Horrible tactic

Horrible tactic, making people go on website on the certain date and type, put in all details to see the error message on a promotional deal anytime you try to buy with any deal, honestly dissapointed. Christmas special offer is a misinfornation and misleadibg tactic, they basically block the page so people can’t use the ProMotion and they say that they have an error and to go back to shopping hoping that people will go for different non-promotional products, this is dirty move honestly.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

They will do anything in everything to…

They will do anything in everything to avoid fixing a firm or a parent of fault that is a manufacturers fault there are probably one of the worst companies right now they're trying to be big for no reason no wonder why people avoid them right now. I have a magic V3 and the display as a problem with the pixels it is unknown manufacturer fault but they said it was self-inflicted damage and they want to anything about it. They should have done a recall an all magic v3 mitigate screen pixels dying.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Purchased magic7 pro on black friday…

Purchased magic7 pro on black friday sale, absolutely great price for a phone that is better than what I expected. Easy to apply discount code, delivery of the phone was next day as promised. The phone itself is 10/10. Will beat any Samsung or iPhone flagship in terms of value for price.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Won't deliver to Scotland

I reside in Scotland and wished to purchase a Honor Laptop. I had great difficulty with the website and eventually sent them an email. I found out that they don't deliver to Scotland despite it only coming from Reading. I am in the central belt of Scotland with very good delivery services. It's shocking that they refuse to deliver to Scotland.

28 November 2025
Unprompted review

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