Highworth Insurance Reviews 

664
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, knowledgeable, and helpful when handling various insurance requests. Consumers truly appreciate the extremely quick response times and highly efficient processes that make arranging complex policies completely stress-free. However, some customers also noted that these insurance policies were not always the absolute cheapest option available in the market. Despite this detail, people generally felt that the superior coverage details and expert guidance easily justified the overall cost. Many individuals mentioned that receiving tailored advice and finding the right policy details mattered far more than saving a small amount of money.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently polite,... See more

Service

Reviewers mention positive feedback about service, highlighting outstanding support from start to finish.... See more

Price

Consumers find price to be positive and consistently report receiving competitive quotes and great deals... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were exceptionally... See more

Value for money

Clients share positive opinions on value for money, highlighting efficient service and very reasonable prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

William Gordon did a good job on recommending insurance for my late mum's house whilst we are trying to sell it. It was not the cheapest quote but met what I needed better than any other comparable q... See more

Rated 5 out of 5 stars

I have spoken to William Gordon today to provide Insurance for a Diamond Engagement Ring and I found his Service second to none. William was thoroughly Professional and made sure I was at complete ea... See more

Rated 5 out of 5 stars

What can I say, Bethany was absolutely amazing to deal with. Had a lot of patience when dealing with me, I am Welsh so no answer is ever straight forward. Tangents, antidotes and sarcasm ar... See more

Rated 5 out of 5 stars

My call to Highworth insurance was to add an additional watch to my existing policy. My contact was William Gordon and he proved to be very polite and knowledgeable. He explained to me the cost a... See more


Company details

  1. Insurance Broker

Written by the company

Formed in 2012 Highworth Insurance specialises in all aspects of non standard and high value home insurance, as well as individual policy cover for watches, jewellery, fine art and collections. Based in Dorset our team of Account Managers are handpicked to support us in delivering great industry knowledge and a high level of service. As experts in insurance our aim is to support our clients by providing a clear cut and easy approach, delivering the best cover, advice and support at all times.


Contact info

4.9

Excellent

TrustScore 5 out of 5

664 reviews

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No recent history of asking for reviews

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4.9

All reviews

(664)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Competitive pricing and great service

William Gordon was a delight to deal with. He was knowledgeable and was willing to try different levels of cover to provide a competitive quotation. He arranged to call me back twice, and both times he called at the exact moment he said he would which is so refreshing.
Competitive pricing and great service.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Very responsive

William worked hard to find the best fit for my listed house. He looked at several options and got a much better deal than others I had tried.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

William Gordon restored my faith in a…

William Gordon restored my faith in a world obsessed with chat boxes and “ forgotten password try again” He was so helpful and understanding when I renewed my household contents insurance last week.i wish every company employed a William Gordon

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Good afvice

William Gordon did a good job on recommending insurance for my late mum's house whilst we are trying to sell it. It was not the cheapest quote but met what I needed better than any other comparable quote. Cheaper quotes needed you to drain all water including header tanks which would have cost more than would have been saved by buying cheaper insurances. Cheaper quotes also didn't include water leakage or break ins which the policy I took out does.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

I had an excellent experience working with Samuel Booth.He was incredibly patient, taking the time to explain every detail and answer all of my questions thoroughly. His professionalism and dedication made the entire process smooth and stress-free. I truly appreciated his honest advice and commitment to finding the best coverage for my needs. I highly recommend Samuel Booth to anyone looking for an insurance broker who genuinely cares about their clients.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Will was so helpful and understanding

Will was so helpful and understanding. We had an unfortunate experience with our previous insurance provider, including those to whom we had asked for a quote. I would certainly recommend him, and use him again

24 October 2025
Unprompted review
Rated 5 out of 5 stars

So helpful and a great deal

I have to renew insurance for an unoccupied house today which isn’t the easiest thing to sort. William was extremely helpful and polite. He sorted out the right insurance for me and made it straight forward.
We got a great deal too!

23 October 2025
Unprompted review
Rated 5 out of 5 stars

First rate service

William Gordon was first rate in the way he handled my enquiry, quote and as a result I took out the policy he had quoted for. It wasn’t the cheapest but William’s professionalism was very reassuring.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Recommend especially for less straightforward home insurance

We needed buildings insurance in place for exchange and it was a lot harder than I expected due to various circumstances and the location. I was going round in circles and getting nowhere until I spoke to Will Gordon at Highworth.

Will sorted out what we needed and also actually anticipated right away what we would need in future and how best to set that up. He was extremely patient and professional, explained all the ins and outs and different options, and also took time to search the market for the right options and explain why our situation was complicated. So glad to have this sorted for now.

I would definitely recommend Will and Highworth. They're probably not the absolute cheapest but neither were most other options, and I'd particularly recommend if your insurance situation isn't straightforward.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

William helped me with an urgent and…

William helped me with an urgent and specialist request for home insurance and had the matter resolved within minutes. He went above and beyond to ensure the requirements were met and was polite and clear in his explanation. Thank you

26 September 2025
Unprompted review
Rated 5 out of 5 stars

William was friendly and thorough

William was friendly and thorough, he made the often arduous process of taking out insurance feel straight forward and worked hard to get the best value for me.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

William was outstanding in his…

William was outstanding in his professionalism. He was polite, clear to understand & ensured I understood the wording of the policy. His quotation was quick but there was no pressure for me to buy. It’s such a relief knowing where I’ll but my future insurances. Thank you William. A job well done!

22 September 2025
Unprompted review
Rated 5 out of 5 stars

No one can ever say shopping for…

No one can ever say shopping for insurance is fun, but Will at Highworth took the time and made the effort to find me the best quote which fitted my circumstance and comfortably beat my renewal price. He explained policy details in a way that comparison sites simply cannot do and ensured I understood what I was getting from my policy. I can now have 364 days of fun until I need to think about insurance again!

12 September 2025
Unprompted review

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