Highgrove Beds Ltd Reviews 136

Ordered new mattress, arrived very promptly and great customer service. Been sleeping the best in years!

Really happy with my Highgrove Sanctum Nature 2000 Mattress. It was a great price, arrived quickly and feels really comfortable. Would highly recommend.

Amazing company to deal with and fantastic mattress - super comfortable, really helpful and delivered on time. Thank you so much to everyone at the team here - definitely recommend this company for the future :)

Where to start?

Having read a number of the 1 star reviews on Trustpilot, I can safely say that my sister is not alone in feeling deeply frustrated and disappointed about the Highgrove adjustable bed, which she purchased from Arthur Llewellyn Jenkins at around a year and a half ago.

Without question, the Legacy Copper Sleep mattress that came with the bed frame has to be the worst that she’s ever bought and slept on for the price.

It wasn’t exactly cheap and, on first impressions, the mattress did appear to be high end in the looks department, and in terms of its overall comfort when she laid on it in the store.

However, don’t be fooled by the expense of paying so much for the bed, as in just a year and a half of sleeping on it, the mattress has started to give in the spot where she sleeps and has become extremely uncomfortable for her.

This in turn, has resulted in her not getting a restful sleep, due to the discomfort that she feels whilst trying to get comfortable on what is a deteriorating mattress.

Arthur Llewellyn Jenkins have been as helpful as they can be their end but, on the basis of the comments made on the 1 star reviews on here, I don’t hold out much hope that the independent technician that they’re sending out, will rule in favour of my sister as the user of the bed.

Even so, I’ll provide an update to this review, once the technician has had a chance to assess the condition of the mattress.

Really pleased with this mattress so far. It feels supportive but still comfortable, and the quality seems very good. I’ve been sleeping well on it and it feels much better than our previous one without being too firm. Delivery was smooth as well and overall it feels like good value for the money

Really quick delivery and lovely mattress

I have had my ambience latex 2000 mattress for about a year now and it is quite simply the best mattress I have ever slept on. The delivery was quick and the quality is superb.

It's been a couple of weeks since I received my new Highrove Elements Hybrid Mattress. My quality of sleep has improved markedly in just a short time. Needless to say, I'm really happy with my new mattress.
Thanks, Highgrove!

Bought the Somerset Pocket Mattress from my local store. After my old mattress anything would be nice but in all honesty its fantastic- had some really good nights sleep.

We thought our old mattress was about five years old and was wearing badly but when we checked it was nearly ten
Wasn’t that familiar with Highgrove but bed store recommended them and we’ve been really happy
Good price and great delivery

I bought a Highgrove Dreamworld Buddy Fabric guest bed. The quality and comfort isn't great for the price. I expected it to be better.

Purchased through a retailer. Received a bed base that had a faulty drawer. The screws for the headboard were missing. It took 3 attempts to have the screws sent to me. Asked for a replacement base. Upon opening the plastic packaging of the second base found that the castors had been attached to the material in a plastic bag and had at some point moved around during transportation causing the screws of the castors to push into the material resulting in a number of holes in the base material. It's not rocket science, put the castors in the drawers of the base!!! I've asked for a refund from the retailer and to collect the bed. It's a shame because it took me some time to choose that bed and I really liked the material and colour, but none of this has been my fault, it's bad workmanship.

An awful experience with a mattress just over 12 months old….bought end of dec 23 noticed the problem March 25. I just thought it was me being a bit sensitive as I have had a hip replacement and get out of bed on my bad side….i kept noticing something sharp catching I thought it was a sharp button….i kept mentioning it to my partner and asked him to turn the mattress round only to find the very sharp thing was not a button but the sharp end of a spring poking through the fabric….so lucky I didn’t end up in a&e, just scratches and lucky it didn’t catch my new scar. ….my Partner had to get pliers to bend it back into the mattress…. customer services failed to assist forwarding us to where we bought the bed and mattress, we did that and initially told they would repair but then as over 12 months they decided it would not be repaired….considering they quote

‘Our dedication to excellence ensures that each product we deliver meets the highest standards of quality, durability, and satisfaction’

‘A Highgrove mattress is made to the very highest standards….built using decades of bed-making know-how’

I guess we ended up with a very low standard and dangerous mattress not as described by the company.

absolutely disgusted that an expensive mattress lasted just over 12 months…..we have no young children that would jump on it like a trampoline and purely just slept on due to being ill etc do not bother with them. Very disappointed is an understatement our old mattress was years old and used a whole lot more…..we should have kept it.

We purchased a Highgrove Wilton adjustable double bed with four drawers from Gillies Aberdeen. There was an order glitch, but that is another matter. There was an issue with 2 of the drawers not closing flush, and a small section of loose stitching on the mattress. The Gillies installers could not get the drawers to close flush, so they photographed the 2 issues and reported back. Highgrove Beds responded by saying they would replace the bed and mattress, but this would not be until January 26. Being in our late 70s and in an apartment, we did not at all relish the repeat upheaval of another bed and mattress delivery and assembly. I therefore suggested, as an amicable compromise, that some compensation for retaining the imperfect goods, with the warranty remaining in place, would probably be more suitable to both parties. To my surprise, Gillies reported back and said that taking compensation would void the guarantee. So, more disruption and inconvenience it is for us, and I assume a cost for Highgrove for collection, redelivery, and installation, etc. It seems a nonsensical approach under the circumstances. I just hope there are no issues with the new bed and mattress. I absolutely don't want further disruption!

For Kit & Caboodle Highgrove Beds are one of our most dependable suppliers. Along with great quality and price this is so important to a small company such as ours.

Purchased a Highgrove mattress 18 months ago, developed a pronounced ridge across width making it uncomfortable to sleep on. Supplied photos and dims as required via retailer, confident the issue would be resolved since the warranty is 5 years only to be told this had been invalidated because the mattress is in a weekly holiday let. No idea why this means there is now zero recourse - a Highgrove mattress that goes into e.g. a hotel could go faulty a week after purchase and they are left high and dry? I very much doubt it. Beware of Highgrove, they promote a warranty which implies quality and customer service, in reality this is window-dressing to generate a sale and when there is a clear fault they hide behind the small print. Wouldn't buy again, a mattress shouldn't be unusable after 18 months, sorry.

my son is really happy with his new 3ft 'harrington ortho' sidelift ottoman bed from Highgrove beds, he says its super comfy, and the quality is great. its made a big difference to his sleep.

The single mattress felt the same as the double tried in the showroom.
Quick delivery
Good value for money

After delivery of the Highgrove divan set I realised I’d been sold what looked like a reject base, not finished off and the mattress was lower one side.
Complained to the furniture shop in Dunfermline (well known) who insisted on sending an assessor out.
Wouldn’t accept my photos.
All the assessor said was ‘Jesus Christ!’
The mattress I was told was soft but the mattress which they delivered is firm.

Shop are refusing to give a full refund although the bed is faulty.
Will now be taking further action.
They obviously think because I’m an elderly woman on my own they can sell me anything! How wrong!!