Highbridge Caravans Reviews 

1,260
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

The staff at Highbridge Somerset are amazing!! we have just bought our first motorhome, they were so friendly and knowledgeable without being pushy in the slightest. The after sale customer care wa... See more

Rated 5 out of 5 stars

I bought an Adria Sonic Supreme from them in November 2024, excellent service then. Recently one of the side marker LED lamps failed. As we are going around Europe in just over a week, I contacted the... See more

Rated 1 out of 5 stars

Poor service from parts department. Young girl not interested in helping, had attitude and informed us that as we did not buy vehicle from them we needed to go elsewhere! Left extremely disappointed a... See more

Rated 5 out of 5 stars

A big shout out to Highbridge who assisted us with a problem with our van, even though we hadn't purchased from them. They took the time to listen and gave advice and a phone number via which we were... See more

Company details

  1. Camping Store

Written by the company

Highbridge Caravan Centre is a family run business with over 60 years of experience. As one of the Country’s largest Outdoor Leisure Companies, our success has been founded upon excellent customer service. With the launch of our online shop, we are able to deliver this same high standard throughout the UK. Browse through a huge selection of products including Caravan & Motorhome Accessories, Tents, Camping Equipment and Outdoor Leisure Accessories.

Highbridge Caravans Details

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Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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3.9

All reviews

(1,260)

20 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad customer service and attitude

They let us do a 6 hour round trip and 1.5 hour handover to collect a motorhome only to find accounts werent in on Saturday so they could not check the money had arrived!! (they knew we were coming to do a money transfer so why did they not say? We’d been advised not to transfer any money before checking the vehicle, just as well as it turned out!!) But they had confirmed on the phone that a transfer on a Saturday would not be a problem) We were surprised to see there was new damage to the back of the vehicle which they weren’t going to mention but my photos showed it wasn’t there before, and some bits missing from inside to make up the bed. We weren’t allowed to look at the V5C (later found govt site recommends you ask to see it and gives you a list of what to look for). We decided not to purchase and we’re refunded our deposit. Staff were very helpful when we were agreeing to purchase it but different staff were there on collection day with very questionable attitudes apart from the handover guy who was brilliant. Oh add to that our account was hacked a few days after we’d used it with them and they were the only retailer we’d used it with. When I let them know so they could check their systems or whatever they didn’t seem interested.
A very poor experience and we would never recommend them.

10 December 2022
Unprompted review
Rated 5 out of 5 stars

£200 including UPS Delivery.

£200 including UPS Delivery.

Ordered the Caravan cover on Sunday, delivery Tuesday, fitted Thursday. It fits a 1946 American Chevy truck, well enough to protect it when its outside.

Very pleased with the quality

10 January 2023
Rated 1 out of 5 stars

Deceitful

Before anyone buys a caravan from Highbridge caravans Somerset please ask me and I tell why ?
Isn't that right highbridge aftersales team
Regards C Williams

24 June 2022
Unprompted review
Rated 5 out of 5 stars

An excellent experience at Highbridge…

An excellent experience at Highbridge Caravans. Nathan, the salesperson, Steve, the handover person and Julie who handled the final paperwork were all very professional, efficient and extremely pleasant. The handover was extremely comprehensive, exceeding our expectations. We are so glad we chose Highbridge Caravans for our new caravan.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

Great Team Member

Had a few queries today and Liz Francombe in the sales office has been lovely to deal with, very knowledgeable and friendly. A credit to Highbridge.

14 November 2022
Rated 5 out of 5 stars

We had booked our caravan in at…

We had booked our caravan in at Highbridge for them to investigate a noisy brake issue. Unfortunately on my way to them we had a minor incident causing damage to skirt rail. Leighton and his service and repair team could not have been more helpful. The break issue was resolved without any quibbles, an estimate provided for repairs and sealant applied so as not further water damage could occur until repairs can take place. 1st class service by a great team. Thank you
. Keith and Rita

27 October 2022
Unprompted review
Rated 5 out of 5 stars

I have ordered my stuff

I have ordered my stuff
However I need to talk to someone but only got answer machine not good that.
And not enough time on machine to leave a message needs improvement.
On a good note you had what I wanted .you replied to my email and problem solved

19 October 2022
Rated 5 out of 5 stars

Repairs to our Coachman Laser caravan…

We purchased our Coachman Laser caravan new from the Devon Branch of Highbridge Caravans. We recently required some warranty work to be carried out and I can only state that the service we have received from the After Sales Service Centre at Teigngrace Devon Branch has been exemplary. Interest shown in the issues of concern, a schedule of the planned time in workshop and on collection a full description of the work undertaken. The Caravan was clean and the carpets vacuumed ready for our collection.
A special mention for Rebecca who had complete oversight of the work from the start to our collection. Thank you, we really appreciated your help and attention to detail.

19 October 2022
Unprompted review

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