Highbridge Caravans Reviews 

1,260
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

The staff at Highbridge Somerset are amazing!! we have just bought our first motorhome, they were so friendly and knowledgeable without being pushy in the slightest. The after sale customer care wa... See more

Rated 5 out of 5 stars

I bought an Adria Sonic Supreme from them in November 2024, excellent service then. Recently one of the side marker LED lamps failed. As we are going around Europe in just over a week, I contacted the... See more

Rated 1 out of 5 stars

Poor service from parts department. Young girl not interested in helping, had attitude and informed us that as we did not buy vehicle from them we needed to go elsewhere! Left extremely disappointed a... See more

Rated 5 out of 5 stars

A big shout out to Highbridge who assisted us with a problem with our van, even though we hadn't purchased from them. They took the time to listen and gave advice and a phone number via which we were... See more

Company details

  1. Camping Store

Written by the company

Highbridge Caravan Centre is a family run business with over 60 years of experience. As one of the Country’s largest Outdoor Leisure Companies, our success has been founded upon excellent customer service. With the launch of our online shop, we are able to deliver this same high standard throughout the UK. Browse through a huge selection of products including Caravan & Motorhome Accessories, Tents, Camping Equipment and Outdoor Leisure Accessories.

Highbridge Caravans Details

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3.9

Great

TrustScore 4 out of 5

1K reviews

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3.9

All reviews

(1,260)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service.

Within two hours of ordering the product it was on it's way to Royal Mail and was delivered within 48 hours.

23 July 2023
Rated 5 out of 5 stars

I have my caravan serviced every year…

I have my caravan serviced every year with Highbridge Caravans.
Also this is our second. Purchase of awnings from them last year we bought a large Awning and now bought a smaller porch awning. In every case they’re knowledge expertise. And advice. Impeccable well done to everyone at Highbridge caravans

19 July 2023
Rated 1 out of 5 stars

Ordered paid immediately

Ordered paid immediately. Email advising despatch with a tracking number followed by a email advising that a refund had been issued Phoned Highbridge only to be told that they didn’t have any stock. When I enquired when stock would be availability I was told in a very off handed way he had no idea and by his tone he couldn’t care less no apology for any inconvenience

18 July 2023
Rated 5 out of 5 stars

Excellent service

A massive thank you to highbridge caravans devon for our first experience of buying our first motorhome. Top class service from start to finish. Kept me updated during the weeks the moho was being prepared. Thank you to Jody who sorted everything out for us, and the pics you kept sending us and answering any messages, top bloke. Thankyou to Richard for a great handover who explained every thing in great detail. Everything that needed doing was done. Drove away with the knowledge of being told any problems please ring us. I would definitely recommend highbridge to anyone.

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with my yellow high back…

Very happy with my yellow high back camping chair! Perfect colour, really comfortable, sturdy carry bag. Wrapped/packaged well, easy online ordering, fast checkout and prompt delivery with email updates. I will definitely use this company again! Thankyou 👏

26 June 2023
Rated 1 out of 5 stars

Very poor annual service

Booked my caravan into Highbridge dealer in Devon for a service Dropped it off with a number of additional items for them to look at. The staff came and looked at the additional items and took some photos. Nothing was said about these items may be warranted items.

Waited a week and heard nothing. I phoned them up to check if service and additional items had been done. I was told van was ready to be picked up. Not sure why no one had contacted my.

I paid for service and job sheet showed all items had been completed. I got to the van and checked it over. Two of the three items marked as completed on the job sheet had not been completed. One had been started and not finished, one had no action taken and one seemed to be completed. I then check things further and found that a number of the standard service check list had not been completed but had been marked as completed. It now puts the complete service into question. I suspect they have taken my money and done little else.

I asked for the service manage to contact me, as he was not in. The warranty person phoned me back the following day and told me that the two items would not be covered even though one item had been started and not finished.

I am aware of a number of local caravan owners to Bovey Tracey who will not be using the local deal because of the very poor experience they also had

I will not be going back to Devon branch

12 June 2023
Unprompted review
Rated 4 out of 5 stars

Ordered on a friday and picked up on…

Ordered on a friday and picked up on Saturday so good but staff at the shop took item from the shelf for me as online orders are not picked at weekends and it was helpful staff which got me sorted and not the online ordering system which is flawed.

21 May 2023
Rated 5 out of 5 stars

Superb Service at Highbridge Caravans Teignbridge

I first met Jody from Highbridge Caravans at Teigngrace in Devon when I first started looking for a motor home. I was immediately struck by his knowledge and helpful nature, even though they didn’t have anything suitable for me in stock. Several months later and after almost being conned into buying a motor home privately with a catastrophic engine failure, I contacted Jody again and he offered to still keep an eye out for something for me. Eventually the right Hymer van materialised and I’m now the proud owner of it. What strikes me about this company in general is their complete dedication to providing a top-rate service to uphold their long-standing reputation. The van was supplied to me with a 12 month MOT with no advisories, a fresh habitation check, 12 months warranty, 4 new tyres, new brake pads all round, 2 new windows, new blinds and a new modern stereo. I now have a van that I have complete confidence in and have already taken it on a couple of over-100 mile drives and it didn’t miss a beat at all. If you’re in the market for a motor home or caravan from a knowledgeable and trustworthy company, then you really should pay them a visit. I can’t recommend them highly enough!

14 May 2023
Unprompted review

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