Easy to navigate website to find what so wanted . Founds items at a very good price - cheaper than anywhere else & although currently not in stock, I was notified promptly of this and assured they wou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took advice from Mark about Rega Planar 6 RS & Arcam A5+ amp, really helpful & very happy with purchase and collection, as Rega wouldn't let the turntable be Delivered. Fantastic sound. Many thanks.... See more
Company replied
I just bought the iconic REL Number 31 Subwoofer and Bassline Blue cable, and I have to say that my experience with HiFix has been second to none. Updated on order progress, personal contact to arran... See more
Company replied
Excellent advertising . A wide range of quality products which are competitively priced, and I found just what I needed. Items arrived well packaged and quickly. I have used both items (Knosti Record... See more
Company replied
Company details
Written by the company
Centrally located in the Heart of the Midlands and owned by Hi-Fi Excellence Ltd with over 35 years in retail and mail-order, HiFix.co.uk is the internet shop window for some of the worlds greatest Hi Fi products, by buying direct huge savings can be made off High Street prices. Subject to stock levels they can normally reach most parts of the UK mainland within 2 to 3 working days and often within 24 hours from order.
HiFix the Hi Fi Professionals
Written by the company
- FREE SHIPPING
- HiFix offers free shipping on all orders over £75.00 delivered to mainland UK.
- CUSTOMER CARE
- Contact HiFix for expert technical advice on a wide range of Hi Fi and home Cinema solutions
- PRICE MATCH PROMISE
- HiFix aims to offer customers the best deals available on the internet, and in the unlikely event you do find the same product elsewhere for a better price, HiFix will aim to better or match that price for you.
- SECURE PAYMENTS
- HiFix Offers full security with GeoTrust® who is the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation
- FINANCE AVAILABLE
- Hifix.co.uk offers an ease and convenience with our latest range of affordable online finance options. Spread the cost with the new PayPal Credit, or simply choose a great low rate on our Classic Credit Plan with Klarna. It’s an easy and affordable way to purchase the latest technology you want - today!
Our Shipping Promise
Fast 48 hour Shipping
Get free fast 48 hour shipping with purchases over £75.00!
98% of our orders are despatched and delivered to your door next working day if you order before 2:00 PM!
Contact info
Unit 2 Binns Close, CV4 9TB, Coventry, United Kingdom
- 02476 631 707
- frank@frankharvey.co.uk
- www.hifix.co.uk
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
Good service, delivery was delayed after choosing a higher priced Saturday delivery but they reimbursed my postage so top marks for service.
6 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for sharing your feedback! We’re sorry to hear about the delivery delay, but we’re glad we could promptly reimburse your Saturday delivery postage. It’s fantastic to know that, despite the delay, you still rate us top marks for service — we truly appreciate your understanding and kind words.
We’re always striving to ensure smooth and satisfactory experiences for our customers. If you need assistance in the future, don’t hesitate to reach out. Thank you for choosing HiFix.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Excellent customer service
**Please be aware that items listed as “in stock” may not actually be available, which can lead to delays in delivery.**
What started off as an absolute disaster eventually turned into an example of excellent customer service. I had ordered from this website specifically because I had seen reviews praising their quick dispatch, and I needed the item urgently. Unfortunately, I was soon emailed to say that the item was actually on back order. This was incredibly frustrating and disappointing given the circumstances.
However, the customer service team was outstanding throughout. They responded to emails quickly and even went as far as calling the manufacturer directly to try to obtain a delivery timeline for me. They later came back to explain that the manufacturer had pushed the timeline back further.
My order contained two items, so I asked if the other item could be sent separately. They didn’t hesitate to do so, even though this likely meant additional shipping costs for them. They sent it via express delivery and I received it the very next day. The second item arrived later, as expected given the back order situation.
I do hope the website will be updated in the future to reflect true stock availability so that other customers don’t face the same disappointment. Otherwise, this would easily be an 11/10 experience.
Thank you to the customer service team, particularly Thomas and Mark, for going above and beyond to help resolve the situation to the best of their ability.
4 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your detailed and honest review! We sincerely apologise for the initial challenges you faced with the stock availability. It’s disappointing to hear that what started as a frustrating experience caused by the backorder ended up interrupting your plans. However, we're truly heartened to know that our customer service team, particularly Thomas and Mark, were able to turn the situation around for you.
We’re glad they responded quickly, kept you updated along the way, and went above and beyond by contacting the manufacturer and arranging express delivery for the first item at no extra cost to ensure you received it promptly. Your patience and understanding in this matter mean so much to us, as we genuinely strive to provide the best service possible.
We take your feedback about stock availability seriously and will continue to work on improving our system to ensure greater transparency for our customers in the future.
Thank you for giving us the opportunity to resolve the situation and for acknowledging the efforts of our team. If there’s ever anything else we can assist you with, don’t hesitate to reach out.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your kind words! We're thrilled to hear that you received excellent service and that you're happy with the quality of the product. Your appreciation means a lot to us!
If you need assistance or have any questions in the future, we’re always here to help. Thank you for choosing HiFix.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Excellent service.
2 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback! We're delighted to hear that you found our service excellent. Your satisfaction is our priority, and we truly appreciate your support.
If there’s anything we can assist you with, please don’t hesitate to get in touch. Thank you for choosing HiFix!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Good good good
Great prices, superbly fast delivery, well packaged, good communication. Highly recommend.
3 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for the fantastic feedback!
We’re really pleased to hear you enjoyed, Great prices, Super-fast delivery, Secure packaging and Good communication
Your high recommendation means a lot to us. We look forward to helping you again in the future.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Great product fast delivery
3 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback! We're thrilled to hear that you’re happy with the great product and the fast delivery.
Your satisfaction is what we strive for, and we truly appreciate your support! If there’s anything we can assist you with in the future, feel free to reach out.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Great customer service
Had a small issue, swiftly resolved with care, respect and manners.
They go that extra mile
I'll be a returning customer
2 March 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your kind review! We're glad to hear that our great customer service stood out to you. Resolving issues swiftly and with care, respect, and manners is always our priority.
We appreciate that you noticed us going the extra mile, and we’re thrilled to have earned your loyalty as a returning customer.
Thank you for choosing HiFix, and we look forward to assisting you again soon!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your 4-star review! We're glad to hear that you were happy with the good price and next-day delivery at no extra cost. Providing value alongside a fast and efficient delivery service is something we take pride in.
If there's anything we can do to make your next experience a 5-star one, feel free to let us know. We look forward to serving you again.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Very good price fo the product
Very good price fo the product, mofi studio phono, £50 cheaper than other sellers. Nice communication through chat answering some questions. Quick delivery. Highly recommended
23 February 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your kind words and recommendation! We're delighted to hear that you found the MoFi Studio Phono at a great price—£50 cheaper than other sellers—and that our team could assist you through chat with your questions. We always aim to provide excellent communication, competitive pricing, and quick delivery to enhance your shopping experience.
If there's anything else we can help with in the future, feel free to reach out. Happy listening.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback! We’re thrilled to hear that you’re happy with our great products and reasonable prices. Providing high-quality products at competitive prices is always our goal.
If you ever need assistance or have any questions, feel free to reach out. We look forward to serving you again.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Great set of speaker stands…
Great set of speaker stands that go really well with my white Mission speakers. Fairly straightforward to put together and feel really solid and well made. Definitely recommend.
25 February 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your fantastic feedback! We're delighted to hear that you love your new speaker stands and that they complement your white Mission speakers perfectly. It's great to know they were straightforward to assemble and feel solid and well-made—exactly what we aim for in our products.
Your recommendation means a lot to us, and we hope you enjoy your setup for years to come. If you have any questions or need further assistance, don’t hesitate to reach out.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Fast efficient service and well…
Fast efficient service and well packaged item. Works perfectly!
26 February 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your great review! We're so glad to hear that you were impressed with our fast, efficient service and the careful packaging of your item. It's wonderful to know that everything works perfectly—your satisfaction is our top priority!
If there's anything we can assist you with in the future, feel free to get in touch. Thanks again for choosing us.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your positive feedback! We’re thrilled to hear about your experience with our great customer service, easy ordering process, and fast delivery. Your satisfaction is incredibly important to us, and it’s wonderful to know we hit the mark for you.
If there’s anything more we can do, don’t hesitate to reach out. We’re here to help and look forward to serving you again!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Great product / right product sold to…
Great product / right product sold to me.
Installation service 5 out of 5
Highly recommend
19 February 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your amazing review! We’re so pleased to hear that we provided the right product tailored to your needs and that you’re happy with it. It’s fantastic to know you found our installation service to be 5 out of 5—your recommendation means the world to us!
If there’s anything else we can assist you with, please don’t hesitate to reach out. We genuinely appreciate your support and look forward to serving you again.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Speaker stands
Ordered from there website easy to navigate and find what I was looking for,secondly price great pricing cheaper than anywhere else by between 20 and 43 pounds so a nice saving free postage and was delivered the following day at the time stated was well packaged in a box and with a plastic covering to protect from the elements stands were perfect and in immaculate condition great customer service and quality
26 February 2026
Reply from HiFix The Hi Fi Professionals
Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you had such a positive experience with our website navigation, making it easy to find exactly what you needed. It’s great to know that our pricing offered you significant savings of £20 to £43, along with free postage—we strive to provide value to all of our customers.
We’re also delighted that your order arrived the next day at the promised time, and that it was well-packaged for maximum protection. It's wonderful to hear that your stands arrived perfect and in immaculate condition while meeting your quality expectations.
Your kind comments about our great customer service and exceptional product quality mean a lot to us, and we are so grateful for your support. If there’s anything more we can do for you, don’t hesitate to reach out. We look forward to serving you again.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
The ordering experience was quick and…
The ordering experience was quick and easy, the order arrived on time safely packed without any issues.
26 February 2026
Reply from HiFix The Hi Fi Professionals
Thank you for sharing your experience! It’s great to hear that the ordering process was quick and easy—just how it should be! We’re pleased that your order arrived on time, safely packed, and without any issues. Your satisfaction is our top priority, and feedback like this really motivates us to keep delivering great service.
If there’s anything else we can help with, please don’t hesitate to contact us. We look forward to serving you again.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Delivered quickly with no issues.
18 February 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback! We’re so glad to hear that your order was delivered quickly and that everything went smoothly with no issues. Your satisfaction means a lot to us, and we’re here anytime you need assistance or have more Hi-Fi needs.
Looking forward to serving you again.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Repeat customer
Repeat customer. These guys professional, responsive, do what they say they'll do.
16 February 2026
Reply from HiFix The Hi Fi Professionals
Thank you so much for your continued support and for being a repeat customer! It’s fantastic to hear that you find us to be professional, responsive, and that we consistently deliver on our promises. Your trust and satisfaction mean everything to us, and we truly value your loyalty.
If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again soon.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback! We’re delighted to hear that you found us excellent and really easy to deal with. Providing a smooth and hassle-free experience is always our goal, and it’s great to know we delivered that for you.
If you need anything in the future, we’re here to help. Looking forward to serving you again!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your review! We’re glad to hear that you’re happy with your Roberts radios, as well as our products, prices, and quick delivery. It’s also great to know that you appreciated our good communication throughout the process. Your feedback motivates us to continue providing the best service possible.
Let us know if there’s anything else we can do for you. Enjoy your new radio, and we look forward to serving you again soon.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.