Easy to navigate website to find what so wanted . Founds items at a very good price - cheaper than anywhere else & although currently not in stock, I was notified promptly of this and assured they wou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just bought the iconic REL Number 31 Subwoofer and Bassline Blue cable, and I have to say that my experience with HiFix has been second to none. Updated on order progress, personal contact to arran... See more
Company replied
Excellent advertising . A wide range of quality products which are competitively priced, and I found just what I needed. Items arrived well packaged and quickly. I have used both items (Knosti Record... See more
Company replied
Ordered a pair of Mission LX5 Speakers, but sadly ParcelForce Oxford 'did not treat them with care' & they arrived damaged. HiFix subsequently sent a Replacement Set in their own Van & also 'price-mat... See more
Company replied
Company details
Written by the company
Centrally located in the Heart of the Midlands and owned by Hi-Fi Excellence Ltd with over 35 years in retail and mail-order, HiFix.co.uk is the internet shop window for some of the worlds greatest Hi Fi products, by buying direct huge savings can be made off High Street prices. Subject to stock levels they can normally reach most parts of the UK mainland within 2 to 3 working days and often within 24 hours from order.
HiFix the Hi Fi Professionals
Written by the company
- FREE SHIPPING
- HiFix offers free shipping on all orders over £75.00 delivered to mainland UK.
- CUSTOMER CARE
- Contact HiFix for expert technical advice on a wide range of Hi Fi and home Cinema solutions
- PRICE MATCH PROMISE
- HiFix aims to offer customers the best deals available on the internet, and in the unlikely event you do find the same product elsewhere for a better price, HiFix will aim to better or match that price for you.
- SECURE PAYMENTS
- HiFix Offers full security with GeoTrust® who is the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation
- FINANCE AVAILABLE
- Hifix.co.uk offers an ease and convenience with our latest range of affordable online finance options. Spread the cost with the new PayPal Credit, or simply choose a great low rate on our Classic Credit Plan with Klarna. It’s an easy and affordable way to purchase the latest technology you want - today!
Our Shipping Promise
Fast 48 hour Shipping
Get free fast 48 hour shipping with purchases over £75.00!
98% of our orders are despatched and delivered to your door next working day if you order before 2:00 PM!
Contact info
Unit 2 Binns Close, CV4 9TB, Coventry, United Kingdom
- 02476 631 707
- frank@frankharvey.co.uk
- www.hifix.co.uk
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another great service and merchandise…
Another great service and merchandise was up to expectations
Keep up the good service 👍
30 June 2026
Reply from HiFix The Hi Fi Professionals
Thank you so much for your wonderful review! We're thrilled to hear that you had another great experience with us and that the merchandise met your expectations.
Your encouragement means a lot, and we’re committed to maintaining the high standard of service you’ve come to expect. We truly appreciate your support and look forward to serving you again.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your fantastic feedback! We're delighted to hear that you were pleased with our excellent service, super-fast delivery, and that you're enjoying your Pro-Ject Flatten It.
Your satisfaction means the world to us, and we’re thrilled we could provide you with a product and service that lived up to your expectations. We look forward to assisting you again in the future.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your concise and wonderful review! We’re so glad to hear you were impressed with both the quality of the product and our service.
Your support and feedback truly motivate us to keep delivering excellence. We look forward to serving you again soon.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Good honest customer service
I ordered the wrong height speaker stands so I telephoned their sales department who informed me to simply place a new 2nd order for the correct height stands and return the 1st (incorrect) order at my expense (it was my mistake after all) and I received a full refund as promised within the month.
17 June 2026
Reply from HiFix The Hi Fi Professionals
Thank you for taking the time to share your experience! We’re thrilled to hear you appreciated our honest and straightforward customer service.
Mistakes can happen, and we’re always here to help make the resolution process as smooth as possible. We’re glad we could assist you and that your refund was processed promptly as promised.
Your feedback means a lot to us, and we look forward to serving you again in the future, this time with the perfect product.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your kind words! We’re so glad to hear that you had an excellent transaction and it was a pleasure doing business with you as well.
Your feedback inspires us to continue providing the best possible service, and we hope to assist you again in the future. Please don’t hesitate to reach out if there’s anything else we can do for you.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Rega Planar Plus
Bought a few turntables in the past, but this is by far the best turntable I’ve ever purchased the sound is great, punchy with full clarity, even my old vinyl sounds like new, it’s so easy to set up, no awkward weight, balance set up, just basically a plug & play, one very happy customer 👍👍
26 June 2026
Reply from HiFix The Hi Fi Professionals
Thank you so much for sharing your experience! We’re delighted to hear that you’re enjoying your new turntable and that it’s exceeded your expectations. It’s great to know the sound quality truly shines and even your old vinyl is sounding like new again, there’s nothing quite like rediscovering your collection with enhanced clarity.
We’re also pleased to hear you found the Planar Plus easy to set up. The convenience of a plug & play turntable is so satisfying, and we’re thrilled it provided a seamless experience for you.
Your happiness as a customer means the world to us, and we look forward to helping you with any future purchases. Enjoy your vinyl journeys and thank you for choosing HiFix.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Easy to navigate website, good price
Easy to navigate website to find what so wanted . Founds items at a very good price - cheaper than anywhere else & although currently not in stock, I was notified promptly of this and assured they would be send as soon as available. I was kept informed abd goods were with me in just over a week ! Still faster than some online retailers who claim to have items in stock! Have purchased from them before and have no hesitancy in purchasing again m.
23 June 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your wonderful review! We’re thrilled to hear that you found our website easy to navigate and were able to locate the items you wanted at great prices.
We appreciate your understanding regarding the brief wait for stock replenishment and are glad that our communication and updates kept you informed throughout the process. It’s fantastic to know that your items arrived quicker than expected, your patience and trust mean a lot to us.
We’re grateful for your loyalty as a returning customer and look forward to assisting you again in the future. Your recommendation is deeply appreciated.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
There was a leakage in the product.
18 June 2026
Reply from HiFix The Hi Fi Professionals
Thank you for bringing this to our attention. We’re very sorry to hear about the issue you experienced with the product. However, we have not received any communication from you regarding this matter and would love the opportunity to assist.
Please feel free to contact our customer service team directly so we can resolve this for you as quickly as possible. We’ll do everything we can to make things right.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
This is an update of a 5* review I left…
This is an update of a 5* review I left for a speedy and efficient delivery of a portable radio at a good price
Unfortunately they were less good when the radio turned out to be faulty, frequently losing stable connection. I had to be quite persistent to get the radio replaced
They first wanted me to return it at my expense, which didn’t seem fair, then tried to fob me off with nonsense about the DAB signal in my area, which is not at all remote and BBC say signal strength is fine here
The fact the replacement works perfectly confirms to me that the first one was faulty
I don’t know what they thought I hoped to gain by requesting an exchange - I can only think they thought that if they fobbed me off for long enough, I would give up and go away......
21 February 2026
Unprompted review
Reply from HiFix The Hi Fi Professionals
Thank you for taking the time to update your review. We’re truly sorry to hear about your experience and would like to sincerely apologise if you felt let down by the process. Customer satisfaction is at the heart of what we do, and we never want anyone to feel fobbed off or unsupported.
While your radio had passed the 30-day return period, and under usual circumstances would have been sent off for repair by the manufacturer, we did offer a replacement as a gesture of goodwill to resolve the matter swiftly. We understand how frustrating it must have been for you, and we did try our very best to assist.
Regarding the issue, Roberts radios can sometimes experience variances in signal strength depending on the area’s DAB coverage. While no specific fault was found with the original unit, we sent a replacement as a gesture of good will as testing it here confirmed there was no fault with the signal. This would have came back with a chargeable repair from Roberts with no fault found.
Once again, please accept our apologies for any inconvenience caused, and thank you for your patience throughout this process. We truly value your feedback, which helps us improve our service further. If there’s anything else we can help with, don’t hesitate to get in touch.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Hifi accessory . Errors in supply were made but…
Errors in supply were made but effectively corrected. Product proved to be excellent choice.
Yes I will use company again .
22 June 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your honest feedback! We sincerely apologise for the initial errors in supply but are glad we could effectively resolve the situation for you.
It’s wonderful to hear that the product turned out to be an excellent choice and that you’re happy to continue shopping with us. We truly value your understanding and look forward to serving you again in the future.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Excellent
Always a great service and a pleasure to deal with. Never had a problem, you order and they deliver. Never had any issues.
12 June 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your kind words and continued support! It’s truly a pleasure to hear that you've always enjoyed great service and hassle-free experiences with us.
Your satisfaction means everything, and we’re grateful for your trust in us. We look forward to many more opportunities to serve you in the future, always here to deliver the best!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Excellent advice and service
Brilliant advice about which system to invest in and prompt delivery. Excellent.
17 June 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your fantastic feedback! We’re thrilled to hear that you found our advice helpful in choosing the right system and that your order arrived promptly.
Providing excellent service and guidance is what we strive for, so it means a lot to know we met your expectations. We hope you’re loving your new system and look forward to assisting you again soon.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your review! We’re delighted to know you found our services to offer good value, with swift delivery and no issues.
Your satisfaction is our priority, and we’re glad we could meet your expectations. We look forward to serving you again soon.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your kind words! We’re so pleased to hear that you found our service personable, professional, and efficient.
It’s always our goal to provide a seamless experience for our customers, and your feedback reassures us that we’re on the right track. We’d be delighted to assist you again in the future.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
£500+ Turntable arrived with a smashed…
£500+ Turntable arrived with a smashed lid. After weeks of emails and phone calls, I contacted the manufacturer, who happily sent me a replacement lid, free of charge.
20 April 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback. We're genuinely sorry to hear about the issue with your turntable lid and for any frustration caused during the resolution process.
We’d like to clarify that we did correspond with you via email and gave you a call regarding this matter and promptly requested a replacement to be sent to you. However, once a PayPal dispute was initiated, this temporarily placed the resolution on hold, as we were required to follow the dispute procedure set by PayPal.
We’re glad that the manufacturer was able to assist you with a replacement lid in the meantime and apologise again for any inconvenience caused during the process. Please don’t hesitate to reach out if you have further concerns, as we’re always here to help.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Very quick service
4 June 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback! We’re thrilled to hear that you were pleased with our very quick service.
It’s always our aim to deliver efficiently while maintaining the highest standard of care. We look forward to assisting you again soon!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Excellent experience Excellent fast…
Excellent experience Excellent fast shipping well packaged
10 June 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your wonderful review! We’re delighted to hear you had an excellent experience with us and that you were pleased with our fast shipping and careful packaging.
Your satisfaction means a lot to us, and we look forward to serving you again in the future.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Another purchase made from an excellent…
Another purchase made from an excellent company.
No problems at all, speedy delivery and cheaper than I found anywhere else.
9 June 2026
Reply from HiFix The Hi Fi Professionals
Thank you for taking the time to share your experience! We’re thrilled to hear that you’re happy with your purchase, our speedy delivery, and our competitive pricing.
Your continued support means the world to us, and we’re so pleased to have met your expectations once again. We look forward to serving you in the future!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Very pleased
Very pleased - The double album I wanted was easy to find, at a good price, was easy to order, was well packaged and arrived as scheduled. Thank you.
8 June 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your kind words! We're delighted to hear that you had a smooth and enjoyable experience—from finding the double album you wanted to receiving it safely and on time.
Your satisfaction is incredibly important to us, and we look forward to helping you with more orders in the future. Thank you for choosing HiFix.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback! We’re so pleased to hear that you found our support helpful in getting your speaker cables sorted. Providing the best assistance possible is always our priority.
If there’s anything else we can help with, don’t hesitate to reach out. Enjoy your setup!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.