I've used the wax removal service at the Doncaster branch a few times now the staff are so friendly and welcoming. The wax removal was carried out by lady called Mandy Taylor, very friendly, professio... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were welcomed into the shop and made to feel welcome. The audiologist, David Shaw, came to meet us, introduced himself and took us through to his room. He was friendly and extremely clear explain... See more
I went for my usual appointment on Tuesday at the Doncaster branch, I had Mandy Taylor for the first time who was a pleasure, I’m quite used to micro-suction but as it was my first time with her s... See more
From walking through the door I felt relaxed even though I was initially nervous. Met David he was brilliant, informative, and caring. Certainly thorough with all the tests but talked me through them.... See more
Company details
Written by the company
Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.
Contact info
43-45 St Sepulchre Gate, DN1 1TD, DONCASTER, Yorkshire, United Kingdom
- 01302 976522
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No complaints
I had the best ear test I have ever…
I had the best ear test I have ever had Very pleased I was at retford thanks D m h
Excellent service for wax removal!
This was my first time, I was explained everything before getting started and made me feel more comfortable
All staff delivered excellent service, from start to finish. They went above and beyond of my expectation. always happy to help and give really good advice.
The Doctor Mandy Taylor you were kind and delivered amazing service throughout
I would recommend any day!!
Thankyou Doncaster branch
'First Class'
As always, friendly and very professional service.
On my recent visit I had to have some wax removed from my right ear and this has helped immensely with my hearing.
This was carried out by an onsite specialist member of the Doncaster team.
Many thanks for your excellent help.
Wax removal
I've used the wax removal service at the Doncaster branch a few times now the staff are so friendly and welcoming. The wax removal was carried out by lady called Mandy Taylor, very friendly, professional and explained everything in detail. I would highly recommend these guys to anyone with ear issues.
Good experience.
The receptionist was one of the most amazing and friendly people I've ever met whilst still being very professional.
The clinician (I'm bad with names) was absolutely brilliant. If I was an employer, I'd want him working for me. Could not fault his knowledge, manners, friendly approach and sheer professionalism.
The knowledge was excellent the…
The knowledge was excellent the downside was the price & the surprise of being told that the left ear was retrievable. Then the last was the cost, ouch. It helped a little that we could spread the cost over 12 months interest free.
I went for my usual appointment on…
I went for my usual appointment on Tuesday at the Doncaster branch, I had Mandy Taylor for the first time who was a pleasure, I’m quite used to micro-suction but as it was my first time with her she made sure to explain everything thoroughly and made me feel at ease, she was friendly, polite and managed to clear my ears which is always a task😂
Katherine at the main desk is also amazing, it always puts a smile on my face seeing her and having a chat, she’s a great part of the brand and always makes me feel welcome
Thank you I’ll see you both again soon🙏
Excellent customer service offered by…
Excellent customer service offered by all the team at the Doncaster branch and especially Mandy. Highly recommended.
Great experience.
My recent experience at Hidden Hearing was exactly what wanted, I had a thorough hearing test and my prescription was adjusted accordingly to allow me to hear more clearly.
I trust Hidden Hearing to look after my hearing needs in the future.
A pleasurable experience
I was made to feel welcome from the minute the door was opened. Kathryn and a young gentleman were very friendly and enquired as to whether I would like a drink. I was well looked after by all.
The premises were light, spotlessly clean, and tidy, and quite modern in appearance.
I would definitely recommend to others.
The reception I received was excellent…
The reception I received was excellent from both the Doncaster branch and also Mandy Taylor certainly put me at my ease .
Had ears cleaned jan in Doncaster
Had ears cleaned by jan in Doncaster. Brilliant and knowledgeable. Unfortunately I can now hear the wife.
Great service
Great service, my mums hearing aid wasn't 100% so they sent them for repairs, they gave her some temporary ones the next day, couldn't fault the quick turn around
Always makes me feel at home welcoming…
Always makes me feel at home welcoming which puts you at ease very professional so glad I chose Hidden Hearing
I felt comfortable with the hearing…
I felt comfortable with the hearing test and soon had the suitable aids I needed
Excellent service
Excellent service from Kathryn and David. When my mum lost a hearing aid, they were brilliant and were able to replace it within a week of my initial phone call. Couldn't ask for any better! They really do care about their customers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







