My order was never shipped. I reached out multiple times to this company but they blocked me from sending them instagram comments and then kept deleting my comments on their posts asking for help. I e... See more
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See what reviewers are saying
Ordered in June, got an instant email that payment was received... Then nothing. Spammed their incessant Instagram ads and they finally responded a month ago saying my order would be shipped that week... See more
Ordered one lipgloss in January and paid for express delivery… still waiting for it and it’s September. Joke of a company nearly on 1m followers on Instagram and a total scam! no communications. P... See more
This is THE WORST customer service I’ve ever encountered in my whole life. Ordered April 2022. Some conformation emails then some old flannel about being sent. NEVER ARRIVED AMD NO REFUND. Totally dis... See more
Company details
Information provided by various external sources
Welcome to the official website of Hidden Cosmetics.
Contact info
United Kingdom
- www.hiddencosmetics.co
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company are scamming everyone
This company are scamming everyone, it’s totally illegal what they are doing.
I ordered over £50 worth of stuff from there 50% off sale,
That was 12 weeks ago!
I’ve sent numerous emails and messaged them on their social media pages, they ignore all of them.
I’ve not received one reply!
And I wished I had come here first to read all the reviews. Because it looks like I’m one of hundreds of people they have scammed!
They are rob dogs!
And should be investigated asap. Because it’s fraud!
THIS COMPANY IS A SCAM
THIS COMPANY IS A SCAM! Ordered 2 pigments in February 2023 and never received. They were replying to my emails sporadically for a while but not now. Apparently they’re having a ‘closing down sale’ so clearly still taking orders they won’t be sending. Wish I could prevent anyone else giving them their money, I keep commenting on their instagram and they keep deleting but I will continue.
Biggest scam ever
Biggest scam ever! They take your money and no orders. I ordered a month ago and they never responded to any emails and have blocked their messages on instagram. Wish I knew sooner I would have never ordered from them. Over 100$ later im stuck with no makeup and no refund no message back from “ customer service” I payed through this “ payment app “ and got an email but no confirmation number what so ever. Report the account!!
I placed my order more than a month ago…
I placed my order more than a month ago and never received the products. I should have looked at Trustpilot before.
Got my order once, scammed the 2nd time...
Very upsetting cause I ordered from their "closing down sale" and got my money taken by "take payments" but now I can't get into my account or anything. I've ordered before about a year or so ago, and it took a while to get the products but I did recieve something, so this is why I ordered again froj the closing sale, thinking they wouldn't be scammy but alas no response to emails, basically blocked from my account, can't see my order. DO NOT ORDER FROM THEM.
SCAM COMPANY
Ordered on 8 weeks ago no products, no refund, no response to emails..their 'closing down sale' that isn't a closing down sale has been going on for 10 weeks now, they take your money and you get nothing, yet still posting on IG and deleting comments asking for refund or products DO NOT BUY FROM THIS SCAM COMPANY WHO ARE LISTED AS DORMANT ON COMPANIES HOUSE
SCAM. NO ORDER RECEIVED, NO REPLIES FROM COMPANY
Made an order 10th June, still not received it on the 12th August. I've sent emails, messages on instagram and had NO reply. Looked on TrustPilot and Reddit - multiple people have had the same issue and been SCAMMED. People waiting MONTHS and others over a year and yet no response. DO NOT PURCHASE FROM THIS COMPANY.
Never received products.
Ordered product from this company 8 weeks ago. They were very quick to take my money but I am still waiting to actually get the goods. It's an absolute joke! Their customer service is not just terrible it is none existant. They haven't responded in anyway at all to any of my emails or messages. Negative ⭐️
Never received an order confirmation or response
Placed an order OVER A MONTH AGO and never received an order confirmation, just a payment receipt from the third party payment company. I've sent them a message through their websites Contact form, emailed them, left comments on their instagram posts and sent a DM to their instagram which apparently is not monitored. Absolutely NO response.
FRAUDULENT SCAM !!!! AVOID THIS COMPANY!!!
Why oh why didn’t I read the reviews first on this company!
I spent over £50 of goods from this hidden cosmetics company.
I understand their name now. Because they take your money and hide it away and don’t send your good.
It should be called “hidden money” instead
It’s been 2 weeks , I’ve heard nothing. I’ve emailed and messaged them through instagram. Nothing nada
I’m so angry with myself.
They are having a so called 50% off sale that is obviously suckering us all in to get a bargain.
The amount of people giving them money is scary to think.
I’m going to have to call my credit card company and report at fraud .
I’m not sure if I’ll get it back or not!
I’m so angry!
Never received order and cant get in contact
Have been waiting for my order over 2,5 years now. Cant get in touch with them which i tried via email and instagram
Money Taken, Products Never Received
Back on 6/23, I got a gift for myself through this company... at least I thought I did. It has been almost 1 month, and I've not heard anything back from them. I've attempted their website request for email (which is almost impossible to find) 2x with no reply, as well as any media platform I can access. Terrible company.
I should’ve looked at trustpilot before…
I should’ve looked at trustpilot before I spent my money on products from hidden cosmetics, that never arrived and won’t be in the futur 🤬
Scam
This is very nice site
This is THE WORST customer service I’ve…
This is THE WORST customer service I’ve ever encountered in my whole life. Ordered April 2022. Some conformation emails then some old flannel about being sent. NEVER ARRIVED AMD NO REFUND. Totally disgusting. I hate leaving negative comments but I can’t believe the total incompetence and dishonesty of this firm
Ordered 2023, never heard back
I order back in July of 2023. I did not get the order by an event I had so I requested a refund but I never heard back on that request or any additional request. I never recieved ny order and over the course of a year I have emailed them and messaged them on all their social media platforms to no response or my comments hidden.
SHADY
SHADY! I bought 70$ worth of makeup from them, just to never receive my order. I sent mutiple emails and messages just to be ignored. I've left comments on their Instagram warning other customers of their scammy practices and they delete my comments or just lock the post. I'm so fed up with this company. I'm just going to do a chargeback
Total scam!
Made an order on 8 Oct 2023, and never got the products. When I emailed I got a response saying they are understaffed and that they will send it, but it never came. Now they don’t event respond to my emails, don’t bother buying from them
AVOID AT ALL COSTS
Would give them less than if I could. Never received my order, emailed countless time, commented and messaged their pages multiple times and heard nothing. Avoid
Ordered Feb 2023 and never received a…
Ordered Feb 2023 and never received a thing. Eventually they stopped replying to my emails altogether. No refund, no product, no response. It’s a scam. They also delete negative comments on all their socials when people try to speak out about it. It’s a common problem and they seem to always have an excuse. There is no excuse for taking peoples hard earned money and not giving them the items they expected. I never even got a tracking number. I was diligent about emailing because I knew something was fishy. There’s better makeup out there. Don’t make this mistake!
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