Hidden Cosmetics Reviews 

I fell for their false advertising and sparkly makeup! DO NOT FALL for it like the rest of us have. You will pay and then not receive anything. I have had to dispute the charges with my credit card company like many others to try and get my money back. This company is a total scam.

I bought 3 years ago I can’t even imagine how many people they have scam there is always new people. Someone who lives in UK have to report them by police. This people have been doing this for YEARS. They won’t give you any answer they never sent any packet is all lost money for you!!! I hope they burn in h3ll eating their own sh11t

Ordered 5th Jan but never received anything. I emailed multiple times and each time they said my parcel had gotten lost and would be reshipped, I never once received shipping confirmation or a tracking number so I don't believe for a second that my order was ever shipped. In fact I don't believe the products exist, other than review from a profile that has reviewed nothing else (Hella sus), they've not had any positive reviews for nearly a year. All the BS they post on insta saying about mail strikes, and sob stories that people are calling them scammers which is so mean.... it's because they are scammers. Either that or the literal worst business to have ever existed. Anyway, I did a chargeback with my bank at the start of May and got a refund that way, and I'm so glad I did and it's not something I need to stress about anymore! If you're in the UK you have 120 days from the date of purchase to raise the dispute, I highly recommend anyone still waiting does it!
Will never order again even if they miraculously improve.

Update: I did some more research into this and I'm convinced this "business" is a tax avoidance scheme of some sort. Check them in company house is all I'll say....! I've reported to HMRC, hope to see them get what they deserve one day.

DID NOT RECEIVE PRODUCT AFTER 6 MONTHS. Ordered end of November 2022. Customer service is a joke and barely responds. I got so many excuses as to why I haven't received yet. Then, they said they will reship my product, but never confirmed when that will even happen. When I asked for a refund, they said they can't offer one. Royal mail isn't the problem because I received a package in 1 week from a different company shipped through royal mail. Good luck getting your stuff 👍🏻

I tried to be gracious, but these people are straight scammers. Do not give them your money. Never received my order 6 months after placing it. I was told it would be shipped again a month ago. Since then they have stopped replying to my emails and are ignoring me. Please don’t make the mistake I did.

You will never get your order, a reply from customer service if you're lucky. Apparently this company has been having problems for months, which is why after over 5 months I have not yet received my order. Most messages I sent go unreplied and they refuse to send a track and trace. They claimed that my order got lost in transit and they will send me a new one. Since I have not heard anything except that "they are working on it". I have not gotten any confirmation email that actually indicates my order has been shipped. I was supportive and patiently waiting for months but now I am done and I just want my money back. Terrible business management, this has been going on for so long and I cannot believe they put out it is only run by 2 people. Completely irresponsible to continue taking people's money without being able to deliver anything. This experience unfortunately left a very bad taste in my mouth and this company needs to be put down.

I ordered from this company on November 18, 2022 (order #24347 so you know this is legit and they can’t say I didn’t order like in some responses). In January I had not received a tracking number - which I paid extra for! so I emailed (Jan 29) and I did receive a response on Feb 5 saying that they would reship my order due to Royal Mail Strikes. Ok, fine. Well in April it had been over two months so I reached out again on April 4. No response despite their instagram saying 48-72 hour response time. I waited until April 13 to email again. I did again receive a response, “ Hi, your order will be reshipped. We apologise for the inconvenience caused” and that is the last time I have heard a thing. I checked in again on May 2 and May 8 looking for tracking and nothing. I emailed through the Shop app and have yet to receive a response. Don’t waste your time or money here and buy from somewhere that will respect your purchase and ship your items in a timely manner.

Hasn't sent the order 😤 still not recieved 4 weeks. The place is only in Burnley Lancashire so not really an excuse to send the item.
I have emailed every other day to find out what's going on, why they haven't sent the item. I've had 2 replies saying they are sending it tomorrow. And guess what I haven't recieved it. I have posted comments on their social to try to warn others I have messaged them on Instagram no reply. Started a dispute with my credit card. Its an absolute 💯 scam please do not waste your money. They do not send the product and will fobb you off if they actually reply that isnt very often.

Hidden Cosmetics can somebody answer to my email?
I ordered more than 10 days ago, sent you emails, no one answered and no items delivered
Thank you

SCAM! They take your money, don't ship any products and don't respond to any correspondence at all. Have had to report them to the Trading Standards Authority and file a claim through my bank. Do not give these people your money, you will receive nothing in return.

It has been over 8 months since I placed my order.

The products from this company are top quality. Despite a huge hiccup with my order with the unfortunate Royal Mail issues, Hidden Cosmetics were honest, and in constant contact with me with updates about my order. Some of my emails were written with very frustrated language, and I commend this company for not losing their cool with all the bumps in the road they faced between backorders, royal mail being hacked, short staffed, and everything else they faced. I will absolutely order from them again because as I stated, top quality and unique products that I can’t find in stores. You can’t beat true customer service which actually values its customers.

This shop is nothing but a LIE and a huge SCAM! Do not buy from them, they will never send your order. They never answer your messages, no matter how mNy times you contact them. Months go by. Nothing. Ever...comes...just got my money back. Pieces of sh***t

SCAM SCAM SCAM SCAM SCAM!! The lies they tell customers about why things haven’t shipped or arrived yet is a joke! (That is if anyone replies to you at all. I only got responses once I threatened to report them). I’m a small business owner in the UK and I can tell you for a fact that all their posts about Royal Mail is BS. I ordered in February and still have received nothing but empty promises. DO NOT BUY FROM THIS COMPANY!!

Absolutely shocking customer service, after waiting months I moved house, told them several times repeatedly my new address, second I asked for refund they said it was on its way then sends to wrong address!! Now no contact regarding a refund or replacement..

It has been over two months since I placed my order. They ignored all of my emails and blocked me on Facebook. They FINALLY say my order was shipped after me spamming their email and social accounts.

I purchased a product from this company back in November of 2022 I have not been waiting it is now April 223 I've been asking so much to now be getting to be ignored I have been an exclusive shipping information and this has been literally months of us and for a refund haven't got a really get them to reply on that this is beginning a look like of a sketchy company

I ordered some products back on January 4th for my birthday. It's now five months later, I've sent three emails to them, the first one I received a reply saying they were overworked and we're struggling to fulfil orders, my other two emails were just completely ignored. My order still says it's unfulfilled on their website. Terrible company.

They are scammers! Don’t trust and don’t spend your money on these people. Utterly vile scammers! Police need to be involved as this is theft!

I have made an order in January, waited 3 months and disputed it with PayPal - got a refund immediately, feels like they knew Hidden Cosmetics is a scam. The problem is - they expect you to read their social media instead of official communication. I ordered before the royal mail issues, I needed to contact them myself to get the information about delays. I don’t follow their accounts - I am not required to, they are required to follow up on my order. At the moment of my order it was said it will take certain number of days - which it didn’t. You are required to follow up with your customers via email and not expect them to check your social media and wait ages. In the meantime I received other things from the UK with no issue.

Edit after a response: so you do admit that although in the moment of my order your website claimed you will send it within 5-10 days, you didn’t send it in 3 months correct? I checked my spam folder, the only reply I got from you was a response to my email. You stopped responding after when I asked when can I finally receive the order. Yes, the money was returned but that’s not the case. The case is you rely on your customers checking your social media to know why you don’t send items. You say you are not able to reply via email to all to let them know about delays - then don’t take anymore orders! This is a ridiculous situation - you are a business, start acting like one.