Hicks & Brown Reviews 764

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their beautiful craftsmanship, perfect fit, and stylish designs. Many people appreciate the wide range of colors and finishes available, along with the excellent customer service, which is frequently described as helpful, polite, and efficient. Reviewers also commend the fast and reliable delivery service, noting that items arrive well-packaged and often sooner than expected. However, some customers also noted issues with damaged items upon arrival, with a few instances of hats being squashed or soaking wet due to packaging or transit problems. Additionally, a small number of people found the sizing inconsistent, with some hats being either too tight or too large, and a few mentioned minor concerns about pattern matching on certain products.

What people talk about most

Product

Consumers generally express high satisfaction with the product quality. Many reviewers praise the beautiful... See more

Quality

Reviewers consistently express high satisfaction with the quality of products. Customers frequently praise... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the speed and efficiency... See more

Service

Customers had positive experiences with service, consistently praising its efficiency, speed, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting excellent and exceptional... See more

Based on these reviews

Rated 5 out of 5 stars

As always Hicks & Brown their hats are exquisite, beautifully crafted and the fit is wonder - no hats taking off and landing in the show ring in a windy day. I confess to having a collection as I love... See more

Rated 5 out of 5 stars

Not a "cheap" product but you get what you pay for, absolutely superb quality. I am thrilled with my feather trimmed Fedora hat. Marvellous customer service. I initially ordered the "wrong" colour, my... See more

Rated 5 out of 5 stars

Absolutely the best fedoras in the UK! Beautifully made and with a great range of colours and finishes. The sizing is spot and is true to the given information chart (used the size of my r... See more

Company replied


Company details

  1. Headwear Store
  2. Fashion Accessories Store
  3. Hat Shop
  4. Outdoor Clothing and Equipment Shop

About Hicks & Brown

Written by the company

Welcome to Hicks & Brown, we are an independent hat brand founded by two sisters, Alice & Rosie. We combine British heritage with contemporary style to design high quality ladies and mens hats that can be worn throughout the seasons and for many years to come. Our unique styles are as at home in the city as they are in the country and can be worn for special days and for every day. Customers often tell us that they buy our hats for the pure joy of they bring.

Over time, our range has expanded to include year-round fedoras, summer fedoras and formal hats, as well as Baker Boy caps that can be worn by men and women. And our colour palette ranges from sophisticated neutrals to uplifting brights. Throughout it all, our customers have been a huge part of the journey, with their invaluable feedback and the unique ways they wear Hicks & Brown. Today, our hats are sold in stores across the UK and USA, but our philosophy remains the same. We’re an independent brand with a focus on high quality, inventive design and giving customers the best possible service - as well as something special that will always be in style. Alice & Rosie x

VISIT OUR WEBSITE SHOP WOOL FELT FEDORAS SHOP SUMMER HATS SHOP MENS HATS SHOP KNITWEAR SHOP THE WAX COLLECTION FIND YOUR NEAREST HICKS & BROWN STOCKIST

ABOUT US

Written by the company

A lifestyle brand creating timeless hats and accessories to complement a town or country lifestyle.
The craftmanship
Our brand is focussed on timeless, classic styles reimagined for todays way of life.
The quality
The quality of our product is of the upmost importance to us, offering a high level of quality across all we do.
Honesty & Integrity
We are driven by honesty, transparency and integrity in everything we do within our brand.

Free UK shipping when you spend over £120

Free UK returns

We also ship worldwide.

Contact info

4.9

Excellent

TrustScore 5 out of 5

764 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Quality Products

Always great service and quality products. I have purchased quite a few hats from H&B and I love them all

17 March 2026
Rated 5 out of 5 stars

Very impressed

Arrived within 48 hours of ordering. Very well packaged and within a second box that I can store the hat in. Very good quality, well made hat.

30 March 2026
Rated 5 out of 5 stars

Love my new hat

Hat arrived so quickly, and as usual, well packed so never any damage. Its great to be notified that items are back in stock- I'd been waiting or this one for the summer restock.

Love my Hicks & Brown hats - this is my third fedora - i get so many compliments when I wear them, but more importantly, I love the look!

30 March 2026
Rated 5 out of 5 stars

Stunning hat

Fast delivery - easy checkout, absolutely stunning hat, fabulous quality - I have ordered another one. Thank you x

20 March 2026
Rated 4 out of 5 stars

Very good quality sun hat with a…

Very good quality sun hat with a stylish neutral band. I ordered the Hemley and Orford Fedoras in Extra Small. Unfortunately they were not the same sizes. The Orford was a good fit, but the Hemley was too big. However I preferred the wider brim of the Hemley, so I have bought a band to stick inside, though it still feels too large.

18 March 2026
Rated 5 out of 5 stars

Love the Suffolk Fedoras

a great hats! All fits well and looks sharp. This is my third Suffolk Fedoras to wear in Spring, Summer, & Fall/Winter. I get many compliments every time I well them.

8 April 2026
Rated 5 out of 5 stars

Gorgeous and high quality

I ordered a size too large and spoke to a really helpful and friendly person in the office. I placed the order for a smaller size over the phone and it arrived the next day. I was so impressed. I also got t refund on the original purchase extremely quickly.

The quality of these hats area second to none and I shall continue to buy

17 March 2026

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