HHV Reviews 

Perfect packaging and items in pristine condition. The delivery was a bit confusing because they didn't specify my floor. This delayed delivery by two days.

Delivery is consistently reliable and on time, which I appreciate. However, my main concern is the lack of proper follow-through on special requests sent via your service email. Each time I reach out, I receive an automated response stating that the inquiry will be addressed within three days, but I have yet to receive an actual reply from a customer support representative.
In one instance, Customs required additional information to proceed with the clearance of my shipment, but this was never addressed by HHV. I ultimately had to resolve the issue on my own to prevent the shipment from being declared abandoned.

Perfect shopping experience overall, I got a great discount on a jacket I wasn't able to find anywhere! Fast shipping, great products and great user experience. Thanks 🙌

Excellent site with detailed product specification, very fast shipment and arrival, well done!!!

Perfect ! Thank you .

Twice I have received a sealed record with defects which would have been made at the pressing plant.
Each time HHV customer service has acted quickly and communication has been first-rate.
On each occasion a full refund or credit note has been offered.
Hence why I still order records from them.

Placed an order for a oakley beanie. Sent promptly but just got lost in transit quite clearly (not their fault i get that).

However I emailed half a dozen times asking for support / next steps and received NO RESPONSE.

Ignored all of my emails, not even a generic response. Poor..

Reliable store. I have ordered items on multiple occasions and items always arrive on time with great communication.

One of the best shops in the business.
Period!

Excellent. As always. Will be back again.

HHV......one of my favourites records dealers.
In HHV i put my trust

Great assortment and releases you won’t easily find elsewhere - HHV is truly one of the best destinations for record collectors and music lovers.

However, the customer care side feels like a completely different company. Zero empathy, and no effort to resolve even simple issues.

I placed an order on December 5th with a two-week delivery estimate. As of January 9th, I still have not received my items.

My attempts to contact the company have resulted in very slow and unclear communication. In our last interaction, I was informed that due to the delay, my order would be canceled and my money refunded. However, only the cost of the vinyl record was reimbursed. The shipping fee has not been refunded.

I am very disappointed with the service provided. I would like an official position from the company regarding the whereabouts of my order. I would love to still receive my item, but if it is not possible, I would like a full refund (item + shipping costs)

Order Number: 88787-41916

Good service and very professional

Original best quality. 100% recommended. Great place for clothes and vinyl. Fast delivery outside Germany.

They have a realy large cataloge of music carriers. And mutch good collectibles. For me personaly its the best store for Hip Hop albums.

Great selection, fast shipment, good customer service.

allways good sound samples and fast delivery

Truly very subpar experience. I used this store to buy one vinyl from a very anticipated release. But I wanted the specific cover so I decided to give them a try. The process and delivery was fast, but when I received the package it was damaged. It was damaged so badly that the vinyl box itself inside the package had a big tear. I messaged them about it same day and they requested pictures which of course I provided, asking not for a refund but an undamaged item. They offered me a discount on the item and a discount on the shipping. I refused and explained that I do display my vinyls so I need a replacement not my money back. At that point the stoped replying back and lost any form of communication with them. Really disheartening experience. I wouldn’t trust a company that stops replying to valid customer issues.

The Best shop