HHV Reviews 

I placed an order with them via discogs order #181681-464447 over the holidays. I placed about 15 other orders and I thought I had paid them all and I unfortunately forgot the one I placed with HHV.de and they never reached out to me, instead just left me negative feedback after 5days of the order being placed. I messaged them several times wanting to pay and remedy this. I got zero response after over a week. I then emailed them through their website and again no reply. I’m new to discogs and their negative feedback hurts my reputation as a new user and they have ZERO customer service and seemingly want to destroy others with their lack of communications. I also got engaged during the time of the order and had family in my midst, god forbid I forgot to pay them over this period. If they had just reached out with a reminder I could’ve paid right away. I have paid for all my orders and pride myself to have good business practices. I did forget and that is on me but for a company as big as HHV.De is they should be able to reply to its customer base. I will NEVER purchase from them and will let everyone know how terrible they are. I wish them all the luck with their lack of service as they have forgotten that customer service goes a long way.

As of 1/9/25

They have resolved my issue and everything is okay now. So I updated the score to reflect

I ordered some limited edition records from HHV. For 10 consecutive months, I received a notification "order has been delayed - new shipping date is next month". I thought, some of the smaller labels may face challenges once in a while, and that's ok. I do not mind waiting. After 11 months I thought, I might just look into this. I can see on discogs that the record is out for a while so it clearly was not a production delay. I contact HHV and they basically say "not our problem - we cannot say when or if we will be able to ship this item. Do you want to cancel that item? Or maybe split the order in two and pay an extra shipment fee?". I mean, the f*** nerve. They sit on my money for close to a year and do not offer any sort of compensation or anything. I am not responsible for being on top of their supply chain. We made a deal that you have not been able to honor. I have been very patient and overbearing but I end up being the only one losing out when they cannot deliver what they sold. What they took my money for. Piss poor customer service. I cancelled the order and got the items from other shops without issue. Not shopping there again.

i ordered a product on November 15th and was told it would arrive on the 23rd, and it has been constantly delayed with little to no communication. This service is a scam, order from anywhere else, under no circumstances should you trust this company.

Disgusting attitude towards clients. They sent my order, but later it returned to them. After several letters they answered only 1 and said that “they couldn’t find the address and couldn’t send this”. But I don’t know who is “they”. Also they gave no info about the future of the purchase. After additional 5 letters they remained silent and then cancelled my order without any explanation. Fraud

I really hope this company is legit. Made a purchase last week, but have not received any order confirmation. I can imagine it can get busy around this time of the year, but currently the customer service has been non existent.

Please be cautious

Ironically I do receive all the promotion emails

Unredeemable vouchers. I was going to make a purchase on their site because I remembered they sent me a voucher for 25% off my next purchase, but when I went to activate it - it was invalid because the date had expired! Pointless to have an expiry date on a personal code, seems like it’s just an advertising method to increase sales in slow periods rather than encouraging customer loyalty. Won’t be purchasing from them again in the future.

For a very long time, they ignored my question regarding the refund for a defective product. It made me nervous. But in the end they made a refund, so the guys did well, since they value their reputation. You can deal with them.
They also ship goods quickly, which is undoubtedly a plus. I think I will contact you again.

fast shipment, great service

Super
Super

Great selection of vinyl records, super fast international delivery. User friendly site and an overall excellent online store

Great choice
Listen music before purchase
Good prices
Good and quick service
Correct Transport costs

I’ve received my vinyl damaged and want to return it. Because there is no automated international return process, you are directed to the customer services email address. I’ve written five days ago and haven’t received an answer. Contact via social media is unresponsive as well, as is the phone number (you get an auto message). I can’t understand you treat your customers like that in case of a defect. Just unacceptable.

Serious & compétitive seller but don’t protect enough the vinyl covers .

always right

Great service overall, nice brands. This is a very reliable online shop

I have been ordering from HHV monthly for almost a year, and I've generally appreciated the online shopping experience and their well-curated collection. However, my experience with preorders has been extremely disappointing. I preordered "Rebirth Of TBM: The Japanese Deep Jazz Compiled By Tatsuo Sunaga" nearly 6 months ago, and since then, the shipping date has been repeatedly postponed month after month.

While I agree that being patient is part of the vinyl collecting hobby, the lack of clear communication and seemingly negligent approach from HHV has been frustrating. Simply pushing the shipping date back without proper updates is unacceptable. I reached out to customer service for more information, but to date, I've only received automated responses, with no real answers or support.

Overall, I can recommend HHV for their general shopping experience, but I would advise against opting for preorders until they improve their communication and handling of such orders.

Fast delivery, good packaging and a large selection in the online store.

Nice product and a quick delivery