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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the entire process, from initial design to installation, smooth and pleasant. The service is frequently described as superb and efficient, with many highlighting the high quality of the products and the exceptional workmanship of the installation teams. People appreciate the attention to detail and the tidy work ethic of the tradespeople. However, some customers also noted issues with communication between staff, leading to difficulties in the process. A few other people also felt that the after-sales service was poor, with some experiencing delays in addressing faults and others reporting that surveyors missed appointments. There were also isolated mentions of faulty goods and a lack of follow-up from the company regarding these issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the professionalism... See more

Quality

Users describe positive interactions with quality. Many customers are delighted with the high standard of... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers are delighted with the end... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and professionalism of... See more

Based on these reviews

Rated 5 out of 5 stars

Gareth took us through the initial planning of ripping out and refurbing our ensuite in November 2025 - Castlereagh branch. We loved the selection they had in the showroom and we were able to get almo... See more

Company replied

Rated 5 out of 5 stars

Just had a new Bathroom designed and fitted through the Newtownabbey branch. Absolutely superb service from the design, removal of old suite and fitting of the new suite. All the tradesmen (Alan, P... See more

Company replied

Rated 5 out of 5 stars

Purchased and had installed a new Apeer Composite front door, living room double glazed window and front bedroom double glazed window. Install was carried out very professionally and meticulously b... See more

Company replied

Rated 5 out of 5 stars

Recently had new windows and doors fitted. Nick did an excellent job alongside Matthew. They kept me informed fixed a couple of delivery errors and finished the job to an exceptionally high standard.... See more

Company replied


Company details

  1. Home Improvement Store
  2. Bathroom Remodeler
  3. Kitchen Remodeler
  4. PVC Windows Supplier

Written by the company

HHI are the largest supplier of PVC fascia, barge boards and guttering etc in Northern Ireland offering an extensive range of colours and designs supplying the building trade and public


Contact info

4.8

Excellent

TrustScore 5 out of 5

423 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service, good contact between HHI and customer, I would recommend them for your PVC needs.
The fitters were very clean and tidy, they even got down on their knees and hoovered(Phil and his boys were excellent.

21 April 2026
Unprompted review
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Reply from HHI

Thanks Thomas for the 5 star review and great feedback, we appreciate it. HHI

Rated 5 out of 5 stars

Teamwork makes the dream work

Teamwork makes the dream work. From sales, surveyor, office support to fitters and drivers all working together and communicating at every stage supporting each other and me as the customer for the best possible experience. Mindful of pets. Active listening and solution focused throughout. Guttering system Windows and door all as requested. Cleaned up afterwards. Very pleased. Returning customer and would use again

21 April 2026
Unprompted review
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Reply from HHI

Thanks for the 5 star review and recommendation, we appreciate you taking the time. HHI

Rated 5 out of 5 stars

Great service from start to finish

Great service from sales room Gareth, Donna and Abbi, through to the plumber Stefan, the fitter Bart,electrician Michael and joiner James (Jimmy). Very pleasant guys who gave great attention to detail and were easy to have in the house. I would highly recommend HHI.

21 April 2026
Unprompted review
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Reply from HHI

Hi Eileen thank you for the 5 star review and feedback, we will be sure to pass it on. HHI

Rated 5 out of 5 stars

En-suite renovation

I recently had a new en-suite bathroom fitted and I’m extremely pleased with over all result, from start to finish the workmanship was of a very high standard, with attention to detail throughout. Overall I would highly recommend HHI for anyone considering a bathroom renovation, the finished en-suite not only meets our expectations but exceeds them in both quality and presentation, thank you Gareth .

21 April 2026
Unprompted review
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Reply from HHI

Thank you for the 5 star review and feedback we appreciate you taking time and are delighted to hear that you are happy with your new Ensuite. HHI

Rated 5 out of 5 stars

Ensuite refurb - Top quality work

Gareth took us through the initial planning of ripping out and refurbing our ensuite in November 2025 - Castlereagh branch. We loved the selection they had in the showroom and we were able to get almost everything sorted in one visit. We were told of the high demand (a good sign in my opinion) so it was April 2026 before work began. Only 4.5 days and a new ensuite was full complete. All trades people were so friendly and made minimal mess (thanks to Neil, Michael and Stephen). Highly recommend for a quality service. All staff are professional and helpful.

10 April 2026
Unprompted review
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Reply from HHI

Hi Conor, thanks for the 5 star review and great feedback, we will be sure to let the guys know. We are delighted that we were able to assist you with your bathroom and look forward to welcoming you back in the future for any other home improvements you may need. HHI

Rated 5 out of 5 stars

I would recommend this company to…

I would recommend this company to everyone I know as I have just got all new windows and doors fitted and they are perfect. The fitters were very friendly and courteous and they were very meticulous about their work,they were very clean and tidied up after. Thank you so much.

13 April 2026
Unprompted review
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Reply from HHI

Hi Joyce, thanks for the 5 star review and feedback, we appreciate it. HHI

Rated 5 out of 5 stars

First class service

We had our bathroom and ensuite refurbished by the company. From the start to finish they were excellent in the the planning of the project and importantly in undertaking the work. It was done in timely fashion and very well managed. Follow up support also impressive.

1 July 2025
Unprompted review
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Reply from HHI

Hi Brian, thank you for the 5 star review and great feedback, we appreciate you taking the time. HHI

Rated 5 out of 5 stars

Just had a new Bathroom designed and…

Just had a new Bathroom designed and fitted through the Newtownabbey branch. Absolutely superb service from the design, removal of old suite and fitting of the new suite. All the tradesmen (Alan, Peter, Gerrard, Neil & Thomas) were very professional and have left us with a stunning new bathroom to be proud off. Our upmost gratitude to Alice for her professional, helpful and knowledgeable advice in the design of our bathroom. Well done all and thank you very much.
Peter & Julia 👏🏻👏🏻

11 March 2026
Unprompted review
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Reply from HHI

Thanks so much for the fantastic feedback and 5 star review, we appreciate you taking the time and delighted to hear that you love your new bathroom. HHI

Rated 5 out of 5 stars

New windows and doors

Recently had new windows and doors fitted. Nick did an excellent job alongside Matthew. They kept me informed fixed a couple of delivery errors and finished the job to an exceptionally high standard. They were polite and friendly and a pleasure to have in our home! Highly recommend!!

1 April 2026
Unprompted review
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Reply from HHI

Hi Julie thanks for the 5 star review and recommendation, we appreciate you taking the time. HHI

Rated 5 out of 5 stars

New door and windows

My wife and I have just had four new windows and a new front door put in our home and I can honestly say it's been an excellent experience from start to finish from HHI,a very professional company who were always there to help in everyway,I would especially like to thank Nicholas Light who fitted our new windows and door an absolute gentleman and very good at his profession kind regards Paul

31 March 2026
Unprompted review
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Reply from HHI

Thanks Paul for the 5 star review and feedback, we will be sure to pass this on to the team. HHI

Rated 5 out of 5 stars

Bathroom Fitting

This was an excellent experience all round. From Alice's customer service and helping to pick the right things for the bathroom, to Neil, Bart and John fitting the bathroom to a great standard quickly and leaving the place tidy every day. Would definitely recommend.

13 March 2026
Unprompted review
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Reply from HHI

HI Liz, thanks so much for the 5 star review and feedback, we appreciate you taking the time and will be sure to pass on to everyone involved. HHI

Rated 5 out of 5 stars

New windows and doors

Had Nicholas out to fit new windows and doors. Great work with a detailed finish. Answered any questions I had.

16 March 2026
Unprompted review
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Reply from HHI

Thanks Brian for the 5 star review and feedback, we appreciate it. HHI

Rated 5 out of 5 stars

Windows & Door installation …

Purchased and had installed a new Apeer Composite front door, living room double glazed window and front bedroom double glazed window.
Install was carried out very professionally and meticulously by Nicholas and James.
They were two very polite and good humoured lads who took pride in their workmanship Liked their coffees with two sugars. Very happy with my outcome.

18 March 2026
Unprompted review
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Reply from HHI

Hi Samuel, thank you for the 5 star review and feedback, we appreciate you taking the time and will be sure to pass this on to the fitters. HHI

Rated 5 out of 5 stars

Beautiful kitchen

We recently had our kitchen fitted by HHI Kitchens and Fitters and are absolutely delighted with the result. The whole process was quick, efficient and very professional from start to finish. The team worked extremely neatly and kept everything tidy while they were here, which we really appreciated.

The workmanship is excellent and the finished kitchen looks beautiful. Even though the space is quite small, they made great use of it and the quality of the installation is superb.

We would highly recommend HHI Kitchens and Fitters to anyone looking for a reliable, skilled kitchen fitting service.

2 March 2026
Unprompted review
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Reply from HHI

Thanks so much for the fantastic feedback and 5 star review, we appreciate you taking the time and are delighted to hear you are happy with your new kitchen. HHI

Rated 5 out of 5 stars

New bathroom

We had our new bathroom installed last week and we are extremely pleased with the result.everything went as we were told from start to finish.the three men who put the bathroom in place Aaron (plumber),Michael (fitter) and Michael (electrician) were excellent and did a superb job.many thanks Joseph and Kathleen Brennan.

11 March 2026
Unprompted review
HHI logo

Reply from HHI

Thanks for the 5 star review and feedback, we will be sure to pass this on to our fitter. HHI

Rated 5 out of 5 stars

HHI designed and fitted my bathroom…

HHI designed and fitted my bathroom which is looking amazing - from first appointment to completion was around 3 months. It was Alice who first helped me to design the bathroom and answer any queries - Joanne who surveyed and each of the workmen who came out to do the work did a great job and were friendly to talk with - they all seemed to be very sure of what they were doing too. I received a £400 discount when it was discovered it would be much too messy to remove the old tilework too.

4 March 2026
Unprompted review
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Reply from HHI

Hi Chris, thank you for taking the time to leave us a 5 star review and great feedback. HHI

Rated 5 out of 5 stars

Fantastic experience. Highly recommend.

We went to HHI on the Castlereagh Road to choose/plan out our new kitchen. Jen was absolutely brilliant throughout the entire process. She helped us choose our design in line with our taste, offered brilliant ideas and suggestions, advised us honestly throughout using her expertise, brilliant communication throughout the process too, and her energy was just fantastic! We are over the moon with how the kitchen has turned out. Also, all the team from HHI who came out to the house throughout the process were fantastic too - very friendly, knowledgeable and professional and the job was done to perfection. Thank you all very much!

5 February 2026
Unprompted review
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Reply from HHI

Hi Jayne, we are delighted to hear that you love your new kitchen. Thank you for taking the time to leave us a 5 star review and fantastic feedback. HHI

Rated 5 out of 5 stars

Excellent bathroom install

Great job on my recent bathroom install. They were incredibly helpful from the first showroom viewing, through all the planning/survey etc.
Install done midweek across a number of tradesman with good handovers and all mess tidied up. Couldn’t really ask for much more, excellent service and I’d use them again no issue

2 March 2026
Unprompted review
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Reply from HHI

Hi Neil, thanks for the 5 star review and feedback, we appreciate you taking the time. HHI

Rated 5 out of 5 stars

I would highly recommend HHI…

I would highly recommend HHI Glengormley. I recently got my bathroom renovated and couldn’t be happier. Alice was so good with the design, Bart the joiner, Neil the plumber and Alan the electrician did a fantastic job. They were so professional, clean and tidy and got it all done in 4 days!

4 March 2026
Unprompted review
HHI logo

Reply from HHI

Hi Paula, thanks so much for the 5 star review and great feedback, we are delighted to hear that you are happy with your new bathroom. HHI

Rated 5 out of 5 stars

Excellent service end-to-end

Excellent service end-to-end. Was kept well informed about timings, Chris the fitter was great - professional and tidy. Delighted with the end product and follow up care.

9 March 2026
Unprompted review
HHI logo

Reply from HHI

Thanks very much for the 5 star review and feedback, we appreciate you taking the time. HHI

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