Insite Reviews 

209
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

PCV practical driving test passed first time after 20 hours training with Karl Barham. Although an absolute font of knowledge and experience, Karl made every driving lesson a joy to take part... See more

Company replied

Rated 5 out of 5 stars

I hugely benefitted from Karl Barham’s expert tuition and passed my Cat D test first time! Karl took me from feeling completely unsure I would be able to get to grips with controlling a bus to feel... See more

Company replied

Rated 5 out of 5 stars

Started my bus driver training with my instructor Jordon, 2 weeks ago and I passed my test today! I highly recommend Jordon and can’t thank him enough for his kind, cheery, helpful and patient nature... See more

Company replied

Rated 5 out of 5 stars

Tony Lynch is an A class PCV license instructor. He's very down to earth and has a laid back approach which puts you at ease. His instructions are clear and concise. He analyses your driving wea... See more

Company replied

Company details

  1. Drivers License Training School
  2. also in
  3. Driving School
  4. Training Centre

Written by the company

Insite (formerly HGVC) is the UK’s leading supplier of fully managed, commercial vehicle, warehouse, and construction training. For more than 12 years, Insite has been delivering training for the worlds most respected organisations including Amazon, the AA, Morrisons Utilities, Travis Perkins, NHS ambulance service, MOD overseas, AMEY Services and more. The business was founded in 2012 with the goal of delivering market-leading HGV licence acquisition programs for individuals and businesses. Insite is now the leading provider of commercial vehicle training in the UK, delivering more than 12,000 courses over the past five years. From initial checks and on-boarding, to preparing training summaries with results, analysis and recommendations for improvements, Insite transforms commercial vehicle and equipment training programmes. Insite has a network of over 400 training centres across the UK, offering training courses for every licence category in the UK, along with driver CPC, HIAB, ADR, forklift, and excavator courses.


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4.8

Excellent

TrustScore 5 out of 5

209 reviews

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4.8

All reviews

(209)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just completed a cscs course under…

Just completed a cscs course under Johnathan. He was amazing at the course and a great tutor

27 July 2026
Unprompted review
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Reply from Insite

Thanks for the great review! We’re delighted you enjoyed your CSCS course and had such a positive experience with Jonathan. We’ll be sure to pass your feedback on!

Rated 5 out of 5 stars

Excellent training provided by Jonathan

Excellent training provided by Jonathan, very enjoyable. 100% recommend.

15 July 2026
Unprompted review
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Reply from Insite

Thank you for the 5 stars! Brilliant to hear you enjoyed your training with Jonathan. We really appreciate the recommendation!

Rated 5 out of 5 stars

Jonathan was very knowledgeable in the…

Jonathan was very knowledgeable in the subject and has given me lots of information and insight about theory test and I feel as if I’m possible to pass my theory now

15 July 2026
Unprompted review
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Reply from Insite

Thanks for the fantastic feedback! We’re really pleased Jonathan helped build your confidence and get you feeling ready for your theory test. Best of luck!

Rated 5 out of 5 stars

Had a course with jonathon good…

Had a course with jonathon good instructor very knowledgeable!

15 July 2026
Unprompted review
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Reply from Insite

Thank you for the 5-star review! Great to hear you enjoyed your course with Jonathan and found his knowledge and experience valuable.

Rated 5 out of 5 stars

Great Training

Fantastic training by john, clear directions and helpful. Would recommend.

6 May 2026
Unprompted review
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Reply from Insite

Thank you for the great feedback. We’re pleased to hear you found the training valuable and that Jonathan created a calm and supportive learning environment. Your recommendation is greatly appreciated.

Rated 5 out of 5 stars

Brilliant good training and Jonathans…

Brilliant good training and Jonathans a lovely bloke very calm and understanding .Recommended.

6 May 2026
Unprompted review
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Reply from Insite

Thanks for your review. It’s great to hear you enjoyed the training and found Jonathan helpful throughout the course. We’ll be sure to pass your comments on to him.

Rated 5 out of 5 stars

Great training Johnathon is a great…

Great training Johnathon is a great trainer was really helpful

6 May 2026
Unprompted review
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Reply from Insite

Thank you for your feedback. We’re glad you found the course both informative and enjoyable, and that you came away having learned a lot. It’s great to know you found the training beneficial.

Rated 5 out of 5 stars

This course informative and fun I…

This course informative and fun I learned a lot and was very beneficial

9 April 2026
Unprompted review
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Reply from Insite

Thank you for your feedback. I’m glad you found the course both informative and enjoyable, and that it provided real value. Your comments are appreciated.

Rated 5 out of 5 stars

Very good at providing information and…

Very good at providing information and explaining and delivering training

9 April 2026
Unprompted review
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Reply from Insite

Thank you for your feedback. I’m pleased to hear that the information, explanations, and training delivery met your expectations. I appreciate your comments and will continue to build on this approach.

Rated 3 out of 5 stars

Support offered too late to make a difference

We enrolled onto this training programme with the hope of supporting a move into a new career path, and initially the experience was positive.
However, as the course progressed, it became clear that the level of support needed for someone who was struggling was not put in place early enough. There were multiple occasions where the pass mark was narrowly missed, yet additional support (including one-to-one guidance) was only offered towards the final stages of the programme, at which point it was too late to make a meaningful difference.
Whilst we appreciate that there are deadlines and structure within the bootcamp, it is disappointing that more proactive support was not provided earlier, particularly given how close the results were on several attempts.
Communication was generally good, and staff were polite and responsive, however the overall experience has left us feeling that the programme is better suited to those who can pass within the standard timeframe, rather than those who may need a more structured level of support along the way.
We have invested a significant amount of time and money into this process, so the final outcome is understandably disappointing.

2 April 2026
Unprompted review
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Reply from Insite

Thank you for taking the time to provide such a considered review. We appreciate your feedback and are pleased to hear that your initial experience and interactions with our team were positive.

We fully recognise that an unsuccessful outcome can be disappointing, particularly where a significant investment of time and money has been made. We are sorry to hear that this was your experience.

Our programmes are designed with clear structure and expectations, including a strong emphasis on learners taking ownership of their theory test preparation. We recommend a minimum of 40 hours of independent study, as this level of commitment is typically required to achieve success. Where learners are unable to dedicate this time, it can impact outcomes despite the support available.

That said, we do provide a range of support mechanisms throughout the programme, including additional resources and adaptations for learners who may require them, such as voice-supported materials for those with learning differences. We continually review how and when support is offered to ensure it is both timely and effective.

We value your feedback regarding earlier intervention and will take this into account as part of our ongoing improvement. Thank you again for sharing your experience.

Rated 5 out of 5 stars

Cat D test passed first time! Thanks Karl!

I hugely benefitted from Karl Barham’s expert tuition and passed my Cat D test first time! Karl took me from feeling completely unsure I would be able to get to grips with controlling a bus to feeling confident that I could safely manoeuvre one through pretty tight spaces. Karl’s style of teaching is relaxed (although he doesn’t miss a thing in your driving and the road ahead!) and thoroughly enjoyable. He combines humour with just the right amount of instruction that you need at any given moment.

I would highly recommend Karl to anybody thinking of getting their D License. You’ll be in very good hands.

18 March 2026
Unprompted review
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Reply from Insite

Thank you for such a detailed and thoughtful review.

We’re delighted to hear that Karl’s expert tuition helped you pass your Cat D test first time and, more importantly, build real confidence behind the wheel. Supporting learners from uncertainty to capability is exactly what we aim for.

It’s great to know Karl’s calm, attentive and engaging teaching style made the experience both effective and enjoyable.

We really appreciate your recommendation and wish you every success with your driving career ahead.

Rated 5 out of 5 stars

Great training provided

Great training provided, clear training with a great foundation for myself to become an assessor. Course material was well laid out and structured with clear goals. Johnathan was very courteous and delivered the training to a very high standard.

5 March 2026
Unprompted review
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Reply from Insite

Thank you for your kind feedback. We’re delighted to hear that you found the training clear, well structured, and a strong foundation for becoming an assessor. It’s also great to know that the course materials and learning objectives supported your development throughout the programme.

I will be sure to pass on your comments to Johnathan – he will be pleased to hear that his delivery and support made such a positive impact on your experience.

We wish you every success as you progress in your role as an assessor.

Rated 5 out of 5 stars

23 hours of driving with Karl and I am…

23 hours of driving with Karl and I am a bus driver. Karl has made ever hour a pleaser. He’s a true gentleman. Funny, kind and a bloody good instructor. Thanks Karl

19 February 2026
Unprompted review
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Reply from Insite

Thank you for taking the time to share your feedback.

We are pleased to hear that your 23 hours of training with Karl were such a positive experience. It is great to know that his professionalism, humour and supportive approach made each session enjoyable and worthwhile. We agree that he is a highly skilled instructor and a valued member of the team.

We will be sure to pass on your kind words to Karl. Thank you again, and we wish you continued success in your role.

Rated 5 out of 5 stars

Driver assessor Training

I recently had driver assessor training, Trainer had brilliant industry knowledge and made the training flow with ease and i learnt a lot with out even realising it.

19 February 2026
Unprompted review
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Reply from Insite

Thank you for your fantastic feedback.

We are delighted to hear that you found the driver assessor training valuable and engaging. It is great to know the trainer’s industry knowledge and delivery style helped the course flow naturally and made learning feel effortless.

We appreciate you taking the time to share your experience and wish you every success in applying your new skills.

Rated 5 out of 5 stars

PCV practical driving test passed first…

PCV practical driving test passed first time after 20 hours training with Karl Barham.

Although an absolute font of knowledge and experience, Karl made every driving lesson a joy to take part in.
Relaxed and funny in his manner, he has an uncanny knack to foresee just what’s around every corner and predict just how other road users will react when they see a big yellow bus with L plates on!
Shout out for Karl…… Thanks for all your dedication and input.

11 February 2026
Unprompted review
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Reply from Insite

Thank you for your kind review, and congratulations on passing your PCV practical test first time.

It was a pleasure training with you, and I’m delighted you enjoyed the lessons. Your commitment and progress over the 20 hours of training were excellent, and you thoroughly deserved the result.

Wishing you every success in your future driving career.

Rated 5 out of 5 stars

Jonathan great instructor made the…

Jonathan great instructor made the course very engaging and interesting book of knowledge credit to insite

4 February 2026
Unprompted review
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Reply from Insite

Thank you for your fantastic feedback. We’re really pleased to hear that Jonathan made the course engaging and interesting. He brings a wealth of knowledge and experience, and it’s great to know that this had such a positive impact on your learning. We appreciate you choosing Insite and look forward to supporting you again in the future.

Rated 5 out of 5 stars

Outstanding Instructor – Karl Barham

Karl Barham is an outstanding instructor. His teaching is clear, well-structured, and easy to remember, which helped me truly understand the material rather than just memorising it. His guidance allowed me to put everything together and pass my PCV licence on the first attempt. His humour and approachable manner made learning enjoyable and stress-free. I am extremely grateful for his support and highly recommend him.

15 January 2026
Unprompted review
Insite logo

Reply from Insite

Thank you for your thoughtful review. We are delighted to hear that Karl’s clear, structured teaching and supportive approach helped you achieve a first-time pass. Congratulations on gaining your PCV licence, and thank you for the strong recommendation.

Rated 5 out of 5 stars

Karl Barham was a great instructor

Karl Barham was a great instructor, I couldn’t recommend him enough to anyone. He is patient and knowledgeable. With his instruction I was able to pass my PCV driving test first time.

18 December 2025
Unprompted review
Insite logo

Reply from Insite

Thank you for your kind feedback. We are pleased to hear that Karl’s patient and knowledgeable approach helped you pass your PCV driving test first time. Congratulations on your achievement, and we wish you every success going forward.

Rated 5 out of 5 stars

I really enjoyed my training

I really enjoyed my training, Karl Barham was very supportive. I was able to pass first time. I would recommend the training academy to anyone who wishes to be a qualified bus driver.

Reji

7 November 2025
Unprompted review
Insite logo

Reply from Insite

Thank you for your kind feedback and congratulations on passing first time! We’re delighted to hear you enjoyed your training experience with Karl and found his support helpful. Your recommendation means a lot to us, and we wish you every success in your new career as a qualified bus driver.

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