Hertz Reviews 

Avoid HERTZ at all costs. HERTZ is the only rental company in the world to NOT charge your credit card for fines/ tolls incurred. They send your details to the toll operators instead, who in turn send their debt collector attack dogs. I ended up paying € 245 for a € 28 euro toll charge. They hate their customers. AVOID!

Absolutely horrific customer service! Do not use this company nor Thrifty. Daylight robbery and fraud in plain sight. Staff would not even let me write in the complaints book!

My experience with the Hertz airport staff was pretty decent - nobody tried to upsell any services or extras and I picked up the car pretty quickly, because I was lucky there were not many people waiting before me. I also had low expectations about the car, so I wasn't surprised when for an "Audi A3 or similar" I got a Renault.

The problem is their customer service. At the desk I was told once the toll charges get to them I'll get a receipt and my credit card will be charged. My card was promptly charged, but I never got a receipt. I reached out multiple times to the customer service, but only got the automatic response and nothing else back. This is unacceptable and I wouldn't want to pay for charges on my card that I have no receipts for. I will be raising this with my card company.

I rented from hertz at Lisbon airport on October 6. When I picked up the car, the tank was not full. This was documented in the vehicle pre inspection report they sent in email. Before returning the car, I made sure to refill the tank to slightly more than the level when I received the car. When I received the receipt in email, I translated the itemized charges from Portuguese into English and realized there was a fuel charge of about 80 euro. I’ve sent them two emails requesting them to remove the charge. Each resulted in an automatic reply, nothing else.

One month later I did receive a response to my email and the charge was refunded. I am revising to 3 stars.

Fraudulent unauthorised charges to credit card. Sent evidence of incorrect charges but took 3 months of chasing numerous emails none of which were replied to and then several international telephone calls. More than 4 times the phone was put down on me by receptionist when asking to speak to accounts about incorrect charges. They then admitted to incorrect charges of nearly £100. I received a standard apology email with ‘your refund should be with you in one month’. So 4 months later rectified. Do not use, and if you have check your bill.

Rented with Thrifty car rental turned out to be £1300 for the week in the end. Service was delivered by Hertz Car Rental via Opoio services durning the pick up. There were rip off extra rental charges at airport at the Hertz premisses. Car rental companies are a dishonest bunch, you always get this at airports these days! I took out extra insurance at rate card quoted at desk inc tax to avoid the extra made up damage return charge lark they pull. Dropped the car off with easy signature. They said nothing wrong. An unintelligible bill comes later, by email, adds £200 to the expected cost for our week away. All sorts of extras and hidden in there, of course, they charged the Vat twice, by the looks of things. The bill does not balance at all! If you hire for a few days, it isn’t that obvious. You have to hire but they will get you! Re Car hire Ref: PT793485020 if they fix this issue I will adjust/review my report.

I recently rented a car from Hertz in Faro. When I returned the car they tried to say that I still had to pay half of the total for the car. I know I had all paid up front and in advance. They made the excuse that they had the wrong details. I do not believe this at all. I think they were trying to take advantage of customers rushing for flights. I questioned it and got it sorted in the end but they still added extra, unexplained charges the week after I returned the car. Do not use Hertz Portugal.

*****AVOID IF YOU CAN*****BEWARE OF FRAUD*****

I arranged a car through Hertz, due to it being a well-established brand. Unfortunately, I did not check reviews about Hertz PT before my rental. Please take the time to glance at some issues.

***CREDIT CARD DETAILS***
As you would normally expect when renting a car Hertz PT will put a hold on your credit card to cover insurance excess/fuel/fines/tolls etc HOWEVER, I expect a final bill to be correct and to be final. CHECK YOUR FINAL BILL
1. I was fraudulently billed for things that I should not have been.
2. Since the final bill, three additional charges have been applied for (so far).
3. **Many reviews below will also indicate wrong charges, continuing charges etc. as it seems to be their common practice. Some people have indicated £1500/£600 additional, others seem to be for small amounts but lots of them and going on for many months!!!**

***COMMUNICATION***
From experience, I will tell you that Hertz PT will not reply to your emails (other than an automatic reply at the time of sending yours). You will see this echoed in many, many reviews below (you will also see Hertz replying asking people to contact them by giving their email address, I am sure this is just for the benefit of those reading the reviews in the hope that they believe that Hertz is trying, they do not reply to your emails!!!)

***VEHICLE SUPPLIED*** (small issue?)
Our reservation was for an Audi A3, but we received a Ford Puma (it was new and it was OK as a car, you decide if it is in the same category). Our friends also made a reservation for an Audi A3, they got an old Seat Arona (it was old and the air conditioning wasn't working, again you decide if it is in the same category as an Audi A3). If you read the reviews below, you will see many, many examples of people being given cars they consider to be below what was reserved.

***STAFF***
The staff were OK, nothing to write home about.

***CHARGEBACK***
Chargeback is a process where you can get YOUR credit/debit card company to reverse the charges made by the company/retailer in question. Utilise it by calling your card company. You will be required to provide the appropriate level of information/evidence and it might take some time, but will be much easier than dealing with Hertz in Faro!!!

Portugal is a wonderful country, Hertz is a disgrace!

car was pre-booked for 20th aug 2023 13:30
car given at 15:25 , provided i asked the desk rep to sign and put the time of the return . (delay of 3 hors to get a pre-booked car )
car returned on 21st aug 2023 at 15:07 and still got charged for an extra day , even after asking to sign and time. car return guy said all is good and nothing extra to pay ,
now dealing again with their customer service from bookin.com ,rentalcars.com and hertz
people go on holiday for peace of mind , but these guys know how to cheat you and spoil your holiday .
there were nearly 40 people in the que to get cars what a pathetic service . PLEASE DONT BOOK FROM THESE GUYS

They took 900 eur in deposit, even though the contract said they were only allowed to take 200 eur. We had to wait over an hour. Worst costumer service!!!

Isn't it interesting that they take your money and when you complain they can't find the booking. They are scammers and should be investigated. The reply says it all haha 😂

Watch out! Don't use Hertz at Lisbon airport. The car was fine, but everything else was unpleasant or outright dishonest: despite the presence of 8 employees and only one other customer, we had to wait before an officious young lady finally looked up. She rushed us through, refused to answer our questions and flipped through her pad so fast we couldn't see what I was supposed to sign. She told us nothing about the car, fuel policy, and airport supplement. I only discovered that night that she had tacked on "options" that I supposedly signed for!
The fuel option I call stealing - it means you have to pay for a full tank at premium rates if you returned the car only partially full!
After hours of effort, I managed to lodge a complaint at Customer Service, but nothing has come of that so far.

The slowest service I’ve ever experienced when renting a car. We waited 2 hours to be served whilst we could see half of the staff just chatting instead of attending customers.

I booked Tesla 3 with them to try a car I consider to buy in the future. Everything possible went wrong:
* The vehicle appeared to be unavailable and they told me that only at the counter.
* The only solution they proposed was Hyundai.
* When I agreed for that they said I need to leave the deposit of EUR 7500 even though the original contract said EUR 6000 and I paid the additional coverage upfront which should had mitigate it at all.
* On top of that EUR 7500 they tried to charge me a "petrol deposit" of EUR 145 even though I pointed that this is an electric car!
* My credit limit was 6000, so I wasn't able to complete the pickup. Carjet support was out of working hours.
* Hertz is very badly connected to the carjet. They said I should deal with carjet and hertz can't help me to get the car.
* When I connected with carjet next day, they simply declined a refund. I'm not telling about the heaps of time I lost with them.

My booking is CJT-67778482

Never book with Hertz
2 hours wait in the office
Terrible service
Worst car rental experience I’ve ever had

Very rude and 1 hour wait to be seen at the counter

Never hire a car from these people. I hired a car from Faro Airport to drive to Isla Canela in Spain. I paid a cross border supplement to enable me to do this. The car I was given had a faulty tyre and the day after I hired it tyre blew while I was driving at abut 20kph along an empty road. The warning light for tyre pressure lit up on the dashboard and seconds later, the tyre blew. Hertz were absolutely useless at dealing with this. The tyre blew at about 17.00 and it was not until after 21.00 that a tow truck finally arrived to help. In the meantime, I had spent hours on the phone, being left on hold for up to 20 minutes at a time, being cut off frequently and being passed back and forth between Portugal and Spain. The Spanish operatives said the Portuguese needed to organise the rescue; the Portuguese said the Spanish need to do it. In the end, it was only by accident that I was put through to a helpful woman in a Portuguese tow-truck company and she put me in touch with a very helpful driver who came and took the car away and who organised for a taxi to take me and my very ill daughter back to Faro where I hired a replacement. When I returned the replacement, with a full tank, I received a bill for both the faulty tyre and the petrol for the first car. Not that I had an option of filling it up. I complained to Hertz and after yet more incompetence on their side, I was given a refund for one day's hire. Considering I lost a whole day of the week I was there dealing with the blown tyre, this is inadequate. Use any other hire company but not Hertz.

I hired a car from Firefly through Booking.com and picked up from Faro airport. Note Thrify, Dollar cars, Firefly cars are all collected from Hertz at this airport and operate together. There was no issues with the car at all. On return of the car, after drop off and getting through customs I received an email from Hertz.pt to say that they had to top the car up with fuel - 15.48 Euros with an additional charge of 35 Euros for this pleasure. I had already filled the car up with fuel and taken a photo of the full fuel gauge on drop off. I've emailed them advising this with the photo and am still awaiting a response. Therefore avoid, they are trying to scam people for additional charges!!

This Faro franchisee is a rogue business (as the many negative reviews here attest) they have many scams. I fell for the “BMW promotion” where they say you can upgrade your rental for a small increase in your original price. They assure how much in total you will pay and then when you return the car they tell you the invoice will be emailed to you (so you can’t check it there) and when you receive it, it is more than double what you had verbally agreed.
Hertz customer support is useless, because they are franchisees and Hertz have no control over them. But like many other victims I will never use Hertz again and I have been a loyal customer for 30 years.
Avoid this outlet and if you can’t, then film all your transactions on your phone. Not that Hertz will assist.
Buyer beware!!!!!

Fraudulent practice alert! I had to drop off car at airport after hours, and was told afterward that the car wouldn't start, I used wrong gas, and they charged to empty the tank and refill. This was for an economy car that we drove back to airport with no problems after filling the tank. Good luck trying to deal with them. Parent company Hertz indicated it's a franchisee and they have nothing to do with them, so you're not really renting from Hertz. Don't trust them. Go somewhere else.