Very pleased with the service from Hertz. The team is very pleasant and courteous, accommodating, and professional. We will continue renting from the W. Springfield location. And thank you so much to... See more
Location
Switch location1654 Riverdale St, 01089-1067 West Springfield, Massachusetts, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Didn’t have the vehicle I reserved even though I booked months in advance. Dispite them having the lot full of cars they could only offer me a small suv when I booked for a mid size because I needed t... See more
Car smelled like smoke, agent tried to mask it but it wore off
Pretty good service very friendly good experience
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1654 Riverdale St, 01089-1067, West Springfield, Massachusetts, United States
- (413) 732-0715
Your Car Rental Deals, News & Offers
3.5
Average
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service, thank you!
Very pleased with the service from Hertz. The team is very pleasant and courteous, accommodating, and professional. We will continue renting from the W. Springfield location. And thank you so much to the team member who was working the day we picked up and returned the vehicle (I did not get the gentleman's name). Thank you!
23 September 2026
Didn’t have the vehicle I reserved even…
Didn’t have the vehicle I reserved even though I booked months in advance. Dispite them having the lot full of cars they could only offer me a small suv when I booked for a mid size because I needed the space. Couldn’t even make an accommodation seeing as I was a 5 star rewards member and rent from hertz frequently this is why I’ll only be renting from the airport.
9 September 2026
Pretty good service very friendly good…
Pretty good service very friendly good experience
1 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.