During a family crisis, I needed to extend my rental. I was unable to do it online and called Hertz customer service, which was not willing to assist. They basically read the contract back to me. The... See more
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There was no way of talking to a live person, so I drove to the office. When I got there early, I was told that my vehicle wad not there yet and told they could not guarantee that it would g... See more
Making the reservation was very easy. Great customer service and very polite. Vehicle selection was exactly what I had expected.pick up and return was less than 5 minutes.
The staff at Hertz location in Stockton at Auto Mall area, are fantastic. They greet you with and smile and they always make you feel welcomed and part of Hertz family, not just another customer walk... See more
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
2991 Auto Center Cir, 95212, Stockton, California, United States
- (209) 206-9875
Your Car Rental Deals, News & Offers
4.0
Great
8 reviews
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A Horrible Experience
There was no way of talking to a live person, so I drove to the office. When I got there early, I was told that my vehicle wad not there yet and told they could not guarantee that it would get there " because people have not been returning there vehicles..."
I asked if she could call other locations to see if they had what I requested. She said " even if they did, we only have 2 people working and could not go get the vehicle and they could not bring it to this location. "
I was offered Chevy Trailblazer (because it was the one and only vehicle on the lot) told: that it was a Hibrid vehicle. I operated the vehicle on that belief and ran out of gas, on the side of a busy freeway during rush hour traffic and had to call AAA for assistance.
Then told to return the vehicle at 4pm and I got there at 345 and initially charged for an extra hour because he said I was late.
This was a horrible experience and I will Not be renting from here ever again and will tell my friends not to do so either.
2 October 2026
Making the reservation was very easy
Making the reservation was very easy. Great customer service and very polite. Vehicle selection was exactly what I had expected.pick up and return was less than 5 minutes.
7 October 2026
Excellent service!
During a family crisis, I needed to extend my rental. I was unable to do it online and called Hertz customer service, which was not willing to assist. They basically read the contract back to me. The in-person experience was completely different. Branch Manager Angelica Jenkins went the extra mile for us. Thinking outside the box, she had the vehicle added to her inventory and re-rented it to me. It saved me time, money, and a whole bunch of stress during a difficult time. I am forever grateful for this excellent service.
19 September 2026
The staff at Hertz location in Stockton…
The staff at Hertz location in Stockton at Auto Mall area, are fantastic. They greet you with and smile and they always make you feel welcomed and part of Hertz family, not just another customer walking through the door..
22 September 2026
I recommend Hertz car rental.
1st customer service was absolutely on point. The vehicle I had was nice, clean, and ran great.
1 September 2026
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