I had a late flight coming in, was exhausted, and still had an hour's drive ahead of me. The young lady at the Hertz counter was incredibly friendly, had everything ready to go, and my car was par... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a problem with the car on the second day. The dashboard indicated a problem and said to see the Toyota dealer immediately. We returned to the rental site with the car and were told by the asst... See more
Great service at Counter, very quick service! The car was absolutely perfect! the return was quick and easy, the check in person was absolutely the best and quick! In November we are flying into Co... See more
This was the best rental experience we have ever had. Everything was so smooth and quick. We were in and out of there with our car within 10 minutes. The agent was exceptionally helpful with sugges... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
2300 N Airport Blvd, 65802, Springfield, Missouri, United States
- (417) 874-1385
Your Car Rental Deals, News & Offers
4.4
Excellent
32 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was the best rental experience we…
This was the best rental experience we have ever had. Everything was so smooth and quick. We were in and out of there with our car within 10 minutes. The agent was exceptionally helpful with suggestions for our stay in Branson! We took him up on his suggestion and had a wonderful experience.
22 September 2026
At check in the agent was responsive to…
At check in the agent was responsive to my needs. He tried to put me into a smaller car but I told him I needed a car of closer size to the one I reserved. He took care of it.
21 September 2026
Hertz is the way to go for sure
Hertz is the way to go for sure. The company is reliable, the cars are clean and new. Thank you for the management of this co.
14 September 2026
Even though Delta didn't inform Hertz…
Even though Delta didn't inform Hertz of my flight change, and arriving earlier, Fred supplied me with a vehicle. Much appreciated!
16 September 2026
The folks at airport counter were…
The folks at airport counter were extremely helpful and proficient. Great experience
15 September 2026
The company is properly focusing on…
The company is properly focusing on doing the right thing for the customer. Great car. Great service.
30 August 2026
Very easy and fast rental process
I’ve rented from several car rental companies over the years, and in the past the process often involved long waits and constant upselling, which could be frustrating.
My recent experience with Hertz was completely different. I had already prepaid for my rental, and the pickup process took less than five minutes. There was no pressure to buy additional products or services. They simply verified my reservation, had me sign the agreement, handed me the keys, and pointed me to the car.
Returning the vehicle was just as easy. I parked the car, dropped the keys in the return box, and was on my way. My final bill was exactly as expected with no surprises.
I’m genuinely impressed with the improvements Hertz has made to its customer service. The entire experience was fast, efficient, and hassle-free. I’ll definitely be using Hertz again.
29 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.