I was denied a car despite a reservation, had to travel back and forth between airport and Somerville, MA. Prior indication of shortage of cars is easy and this is a lack of integrity. I spent 100$ in... See more
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Car was clean, smelled nice, and was ready when we arrived. Employees were friendly and efficient
Great attendant who gave us our vehicle. The drop off process at the airport was completely stress free!
Pick up went well. However, vehicle was dirty and hard to see out of the windshield. There was no wiper fluid which make things difficult
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
646 Somerville Ave, 02143-3206, Somerville, Massachusetts, United States
- (617) 625-7958
Your Car Rental Deals, News & Offers
3.2
Average
11 reviews
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I booked a full size SUV (pathfinder or…
I booked a full size SUV (pathfinder or similar) for a 4 day trip and when I arrived to pick up the car I was informed there were no vehicles available, except 1 electric car that did not fit the body/model I booked. Someone else just so happened to drop a Toyota Corolla off as I was there. I accepted the car but when I asked for a reduced rate as this was a totally different and smaller car I was informed that they could not honor a lower rate as I booked the original car on a discounted rate. On the day of drop off there also 3 customers there in the same situation as me. I will be calling corporate to file a formal complaint
7 October 2026
Good experience
Car was clean, smelled nice, and was ready when we arrived. Employees were friendly and efficient
7 October 2026
I was denied a car despite a…
I was denied a car despite a reservation, had to travel back and forth between airport and Somerville, MA. Prior indication of shortage of cars is easy and this is a lack of integrity. I spent 100$ in taxi and paid extra for picking up at the airport and charged extra for not returning at Somerville even though I picked at the airport. I don't think having a President circle status is of any use
7 October 2026
Careless
1. The pre-rental inspection file recorded information and photos of another car.
2. Never used toll roads or activated E-Z Pass but mistakenly billed All-Inclusive toll fare one week after.
15 September 2026
Great attendant who gave us our…
Great attendant who gave us our vehicle. The drop off process at the airport was completely stress free!
16 September 2026
Pick up went well
Pick up went well. However, vehicle was dirty and hard to see out of the windshield. There was no wiper fluid which make things difficult
27 August 2026
The car I reserved was not available
The car I reserved was not available. I was given an EV car, even though I did not want one, and it was incredibly inconvenient given that I was driving to rural New York State where fast charging stations were few and far between. I was told they were not allowed to upgrade me to a better gas-powered car, despite my preference. I was unhappy and inconvenienced and hope to not be forced into an EV again in the future. If you do not have the car I reserved, you should be required to give me a better car (a better gas-powered car if that is my preference) at no additional cost.
19 June 2026
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