Giving the two gentlemen who helped me a big shout out. Despite logistical difficulties, they went above and beyond to accommodate me and my partner with our reservation. People have been pretty harsh... See more
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Been a President’s Club level customer for several years now. Seen service level ever decreasing in general. And have had especially un-ideal experiences at the 143rd and Aurora location. The... See more
The lone staffer was terribly rude. Lied and said he should have cancelled the reservation because he can only hold it for one hour. Showed him the two hour policy on the app and he just scoffed. Made... See more
The staff at the office on Aurora Ave were great.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
14333 Aurora Ave N Ste 3, 98133-9656, Seattle, Washington, United States
- (206) 361-5767
Your Car Rental Deals, News & Offers
3.1
Average
7 reviews
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Giving the two gentlemen who helped me…
Giving the two gentlemen who helped me a big shout out. Despite logistical difficulties, they went above and beyond to accommodate me and my partner with our reservation. People have been pretty harsh with the staff here, with little consideration to the facts on how the industry works. Please continue to support this location.
17 October 2026
convenience fee
I was never told it will be a convenience fee when there is a toll. The staff failed to mention it at the counter. And $9.99 convenience fee a day!!! That is just ridiculous!!!!!
22 September 2026
Not as good as it used to be…
Been a President’s Club level customer for several years now. Seen service level ever decreasing in general. And have had especially un-ideal experiences at the 143rd and Aurora location. The company won’t help by increasing staffing levels to quicken services.
Initially they couldn’t find my 4pm reservation. Then was politely chastised for coming in at 430.
Then they couldn’t find a car in my booked size.. Then they realized a vehicle in my booked class was returned. Then they had to clean it.
The manager himself stayed after closing to give it a vacuum. No car wash though. So honestly I’m conflicted. Not the best pickup experience but it did work out. Though I didn’t leave till 515, 45 min after arriving and over an hour after the reservation time, the guys at this location were polite and did work hard to get me in a great vehicle in the class I had booked,
10 September 2026
I rented the car for 4 days but had to…
I rented the car for 4 days but had to pay for one week plus a penalty. It is mistake to rent from Hertz,
15 September 2026
The tires on the rental were bald and…
The tires on the rental were bald and an hour after heading out from Washington to Texas, the engine maintenance light came on notifying that the engine oil change was overdue. We experienced torrential rains throughout the journey and the front end of the Pacifica would fishtail.
29 August 2026
The staff at the office on Aurora Ave…
The staff at the office on Aurora Ave were great.
25 August 2026
The lone staffer was terribly rude
The lone staffer was terribly rude. Lied and said he should have cancelled the reservation because he can only hold it for one hour. Showed him the two hour policy on the app and he just scoffed. Made it unnecessarily feel like he was doing me a favor by even processing my reservation. I'm paying for his salary, you should remind him of that. Last time I'm booking with Hertz
1 July 2026
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