I did not like the lack of transparency having me sign electronically without disclosure the contract and Hertz policies. I received an email the night before return letting me know in faint lighter t... See more
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Nightmare experience with horrible customer service. The car that I reserved was unavailable so they tried to put me in a car that was very hard to drive! I brought it back after driving it 12 miles a... See more
The person who help me at hertz was politely patient answered my question a very nice person to talk to. If I do business again it would be hertz trustworthy understanding and experienced
The young man who ran the office was wonderful. He was calm, handled all the customers really well, on his own. I would rent there again in a heart beat!
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
2010 Cerrillos Rd, Suite 7, 87505, Santa Fe, New Mexico, United States
- (505) 438-4650
Your Car Rental Deals, News & Offers
3.5
Average
7 reviews
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Good costumer service
24 September 2026
Nightmare experience with horrible…
Nightmare experience with horrible customer service. The car that I reserved was unavailable so they tried to put me in a car that was very hard to drive! I brought it back after driving it 12 miles and they charged me $86 and then lied and said that they would replace it the next day which did not happen. Worst experience trying to rent a car in my whole life. The agents there are unethical and seem like they just don’t care. I went to Enterprise after this happened and it was a wonderful experience!
8 September 2026
Unprompted review
The person who help me at hertz was…
The person who help me at hertz was politely patient answered my question a very nice person to talk to. If I do business again it would be hertz trustworthy understanding and experienced
12 September 2026
Excellent customer service!
The young man who ran the office was wonderful. He was calm, handled all the customers really well, on his own. I would rent there again in a heart beat!
4 September 2026
Our rental was great
Our rental was great! Quick transaction, and a good vehicle available when expected.
3 September 2026
Car reserved and confirmed was not…
Car reserved and confirmed was not available for pickup. Had to wait a whole extra day to get car.
4 September 2026
I did not like the lack of transparency…
I did not like the lack of transparency having me sign electronically without disclosure the contract and Hertz policies. I received an email the night before return letting me know in faint lighter text that if I drop off I will be liable until 2 days later when open. I was not told that when I picked it up. I painstakingly tried to contact and change to a nearby employee present location 5 miles away and was charged additional to drop off at that location, the airport 5 miles away. Also in order to add a driver it cost another $15. per day. I will probably be returning to one of the other choices in auto rentals.
30 August 2026
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