Hertz - Santa Ana - John Wayne Airport (SNA) Reviews 

Check out was great and check in was especially personable, excellent service.

Great staff at SNA airport. Great selection of cars.

Easy pickup and drop off, great car.
Friendly, courteous staff.

Easy check-in and returns. Decent cars.

The car had a bad body odor smell that stuck onto my clothes. I couldn’t get rid of it after trying to wipe down the car. I called my pickup location about 15 times and no one would pick up. I called multiple other locations in the area and they didn’t pick up either. I went back to try to swap out car and they said they were very busy so I would have to wait a very long time. I ultimately dropped off the car early since I couldn’t take it anymore. This made my trip very stressful and ruined some of my plans.

They continue to have issues with checking me in. They asked for my credit card every single time despite the fact that it’s established on the account and the last two times I’ve received a vehicle that wasn’t a match to my request. This was after I was confirmed to get the vehicle that I had requested.

The car was well selected and very comfortable.

Did not honor president circle benefits

Prepaying for gas and fast easy pickup and drop off.

Quick pick up and quick drop off. No hassle.

Helpful staff, location at airport.

Easy pick up and drop off, fair price for good vehicle

Staff at SNA were really nice. The receptionists were nice and the person I dealt with when I returned the vehicle was exceptionally nice and helpful. She made sure I had a great experience with Hertz and showed me the way back to the terminal with clear guidance/instruction.

Easy to get car and deal with the people. Great experience

Needed more inventory to
Choose from for Gold Members/Presidential Circle at this location.. Very limited .. Overall service was good .. and apologized for not being able to accommodate.

Always a great experience with Hertz.

Very helpful staff fixed my vehicle request at the Gold member reception desk. I ordered a Nissan Altima sedan on-line, but when I arrived, a SUV was issued to me. After staff fixed this by providing what I wanted, the Nissan Altima was brand new! It was a pleasure to drive. Kept it for a week.

vehicle met all of our needs for a family of 7 with a stroller to fit our luggage and stroller. A little cramped for the adult sitting in the middle, but it worked. Wonderful to pick up at one location and be able to drop off at another.