Good collection of Cars and always got an upgrade. Hertz staff was courteous to add Fastrack since I took the car in the evening though my booking was from morning.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My vehicle was filthy it smelled like smoke. It's like they went and found somebody's nasty used car out the back lot and charged me full price for a junker off the back line.
The crew is great. The are super freindly and made sure not only I but veryone else was taken care of in a freindly and timley manner
Really liked Ahn, the friendly desk gal. Very friendly and super efficient.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
378 N Sunrise Ave, 95661, Roseville, California, United States
- (916) 632-8492
Your Car Rental Deals, News & Offers
3.8
Great
5 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service reps at the location…
Customer service reps at the location were fantastic!
27 August 2026
Really liked Ahn, super friendly.
Really liked Ahn, the friendly desk gal. Very friendly and super efficient.
7 July 2026
Great service good collection
Good collection of Cars and always got an upgrade.
Hertz staff was courteous to add Fastrack since I took the car in the evening though my booking was from morning.
28 June 2026
The crew is great
The crew is great. The are super freindly and made sure not only I but veryone else was taken care of in a freindly and timley manner
26 June 2026
My vehicle was filthy it smelled like…
My vehicle was filthy it smelled like smoke. It's like they went and found somebody's nasty used car out the back lot and charged me full price for a junker off the back line.
23 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.