Great customer service from beginning to end! The team at the Ray Rd HLE location is one the best!
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The blond lady that works the counter is always so nice and on top of it and quick with getting people in their rentals and on their way which I appreciate. I wish you were open on Sundays though........ See more
Everything, no professional check in or out process. Received conflicting drop off information, an extension of the rental then a late fee. Two employees at the location were completely disrespectful... See more
This review is actually from an earlier trip. The number one thing for me and my family is no stress and safety. For my trip planning to Seattle WA last July, I regrettably went with Avis to save a... See more
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
82 W Ray Rd, 85233, Gilbert, Arizona, United States
- (480) 376-0512
Your Car Rental Deals, News & Offers
4.1
Great
8 reviews
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Great customer service!
Great customer service from beginning to end! The team at the Ray Rd HLE location is one the best!
17 October 2026
Fastest and smoothest pickup I've ever…
Fastest and smoothest pickup I've ever experienced when getting a rental. Very friendly staff. Thank you!
30 September 2026
THIS LOCATION IS THE BEST
The blond lady that works the counter is always so nice and on top of it and quick with getting people in their rentals and on their way which I appreciate. I wish you were open on Sundays though......
23 September 2026
Never rent with anyone else!! Never
This review is actually from an earlier trip. The number one thing for me and my family is no stress and safety. For my trip planning to Seattle WA last July, I regrettably went with Avis to save a few dollars as I could bundle it with my Airlines. However, when reading the requirements after I prepaid (no refunds), other than the usual DL/Passport/Credit Card... which is a non issue, they also wanted, bank statements, utility bill/rent, my insurance binder paperwork that proves I have insurance because my insurance card was not enough and they also indicated they reserved the right to call my insurance agent just in to be eligible to rent a car. Which is insane.. and yet they reserved the right refused my reservation when I showed up if any of the paper work was not to their liking. And did I mention it was prepaid with no refund! I could not believe this so I chatted with their automated agent online and confirmed this was their requirements. Flying into a sketchy airport at 12am with my family and not knowing if I will be able to pick up a car was a deal breaker.... I don't care if they kept my money due to no refund.. Long story short... Never Again... I was able to rent with Hertz and never looked back. I love that I could pick up the car directly without stopping at the counter, load my family, and drive to my destination without any hassles... Thank You HERTZ!!
9 September 2026
Everything went smoothly
3 September 2026
Worst Rental Experience Yet
Everything, no professional check in or out process. Received conflicting drop off information, an extension of the rental then a late fee. Two employees at the location were completely disrespectful and lacked professionalism. Will never be using this company again.
8 July 2026
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