Hertz - Phoenix - Phoenix Sky Harbor International Airport (PHX) Reviews 

fast, easy booking, courteous staff, nice price.

Initial contact with representative was poor.
I was treated disrespectfully as she joked about my sudden presence and confusion as to where I was supposed to stand in line. Made me feel about 2 feet tall. She then told me I was a gold member and all Inhad to do was “go downstairs and pick any car in the gold section”. When I got downstairs, I picked a car and when I got to the exit gate, was told me reservation information was “incomplete”, and that the representative upstairs should have taken care of it. Very sloppy intake.

You made everything so easy, from the time we checked in, to getting the vehicle to return. We will never use anyone else from now on.

Documents sent to Hertz on their poor performance.

Easy to get in and out.

The Nissan Kicks was fine until I discovered when it started to rain that the back window wiper had no blade--which was a problem. I found one at Walmart and they put it on for me.
I would think something like this would have been taken care of before putting the car back out for rent.

Very easy pick-up and drop-off, directions at the airport very clear. Pleasant and helpful personnel.

Everything went well except for the wiper making a terrible noise.

The easy access check-in, great vehicle this time, clean facility

The car was not very clean. It was vacummed but it could have used a good interior wipe down. Someone spilled a drink on the dash & the interior was dusty. The car suited our needs. The car felt like it was running rough but we had no problems with it.

45 min wait time at gate to exit facility. Car smelled of weed. Got 7 seater instead of 8 in confirmation. When asked reception said this was the only vehicle. Worst Hertz experience in 15 years as a customer.

Clean cars & Efficient staff.
We had a variety of cars to choose from at the Airport Rental Center. Quick and easy check out by professional yet friendly employee at the exit. Same efficiency upon our return.

had a good choice of car.

Running lights not working so I was restricted to not driving at night.

Process is on time with friendly service
We did have an issue if not being able to bypass the counter in pickup with no explanation given. That kept us from giving it a 5 star rating

I love Hertz! Picking up my rental car is so easy with them :)

Every employee I interacted with was ok. When I had to exchange the car due to the engine light, the person that was looking over the car that I dropped off was rude. The new car did not seem to ride smoothly.

Made upgrade prior to flight to mid size sedan, sent me to the dreaded President's circle - a bunch of unrented minivans, compacts, and chose the compact Buick, but didn't know until I got on the road that it didn't have a FM radio. Then try to contact someone at Hertz on the phone while driving - good f'in luck. Chat support 4 th agent did confirm that vehicle does not have a FM radio and Sirius can't be activated once rented. I've rented cars from Hertz for 30 years and I didn't even know they rented cars w/o a FM radio, much less in the "President's Circle"