Edgar was wonderful! He made the entire process seamless, easy and he was very flexible with us on a car from the category we wanted! Thank you! We'll go back and recommend this location to others!... See more
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The vehicle that i got was without android auto so i had to keep my phone ON with maps all the time. Prefer all cars can have the android auto or car play facility available. Otherwise there was no is... See more
Service was really good! Pick-up and drop-off service would have helped me more, considering that I live within 15 mins distance from the Hertz location.
Check-in took some time because only one person was available at counter. Type of vehicle was as reserved. Color of vehicle was hideous. Certainly not meant for a senior. Save in for the kids.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1110 E Dundee Rd, 60074, Palatine, Illinois, United States
- (847) 991-0587
Your Car Rental Deals, News & Offers
4.3
Excellent
13 reviews
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Everything went smoothly from beginning…
Everything went smoothly from beginning to end
13 October 2026
Availability of vehicles to rent seems…
Availability of vehicles to rent seems to be better than most competition.
7 October 2026
The vehicle that i got was without…
The vehicle that i got was without android auto so i had to keep my phone ON with maps all the time. Prefer all cars can have the android auto or car play facility available. Otherwise there was no issue with the vehicle at all.
29 September 2026
Edgar was wonderful
Edgar was wonderful! He made the entire process seamless, easy and he was very flexible with us on a car from the category we wanted! Thank you! We'll go back and recommend this location to others!!!!
15 September 2026
Service was really good!
Service was really good! Pick-up and drop-off service would have helped me more, considering that I live within 15 mins distance from the Hertz location.
12 September 2026
Check-in took some time because only…
Check-in took some time because only one person was available at counter. Type of vehicle was as reserved. Color of vehicle was hideous. Certainly not meant for a senior. Save in for the kids.
4 September 2026
Great customer service
My car has been in the shop for 3 months and I am here every week. Carlos and Edgar are awesome! I ask for and they get me the same car (if avaiable) so I am used to the same one. They know me by my name when I walk in the door and make the transaction fast
5 September 2026
Excellent service
27 June 2026
Love Hertz Palatine
Always happy to doy car rentals in Hertz Palatine. Edgard and the team always provide me best options for my travels. They are very friendly and helpful.
23 June 2026
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