Hertz - Oklahoma City - Will Rogers World Airport (OKC) Reviews 

Check-in customer service was top notch, even though I had a late arrival flight and several customers in front as well as in line behind me. The clerk was amazing!

Very easy to rent the car. I initially thought I go straight to the car- but had to register with the desk agent even though I did everything online ahead of time. Car wasn't great ( VW Taureg) but the process was easy.

Vehicle was ready however wasn't completely filled with gas

Arrived on delayed flight. Called to make sure they would be open when we landed. After over an hour on hold,I finally talked to a human who said they would be open. Good news, this turned out to be true…but there were zero cars on the lot! No apology, no help of any kind, just told bluntly not their problem and try again tomorrow. So $100 in uber trips to our hotel and back. No apology, nothing. President’s Club for a decade. Going back to Avis.

It was a great experience from when i picked up the car until I returned it.

I am a President circle member and there were absolutely no cars available

This rental went okay. The car was dirty though. Looked like someone licked all over the windows. But I will never reserve a specific vehicle here again. Rented a truck last summer. Paid on advance for said truck. Flight was delayed until 2am. Lady at 1-800 number said don’t worry, your reservation will be held for 24 hours. Got there by 10am the next morning and they didn’t have my truck. Said they gave it to someone else because I didn’t show up on time. Even though I had entered our flight information in the reservation. When I said “I see trucks sitting out there” the guy said “yeah, those are reserved”. Gave two shits less about my reservation and didn’t even offer a price difference when I had to take a small SUV. I really hate this Hertz location but it really is a pick your poison situation with car rental companies in OKC.

Well, I got to OKC airport around 11:30 at night and the lady at the desk told me there are no cars. I told her I had a reservation and she reluctantly took my info and said there was a mini van I could take. She was curt but did warm up. She had her kid with her who was maybe distracting her. She sends me to car. I search everywhere for the fob to start car because when I press the button, it says fob not detected. I use my flashlight to to look in the console and under the seats on the driver and passenger side. I checked the doors. There were objects left in the car from the previous passenger with dirty sticky cupholders. I went back to the desk with my luggage and told the nice young man my issue and he said the manager will meet you at the car. When I meet the manager he said the fob is right here, on top of the console. It was NOT there before. He was not friendly when I asked him to take some of the things out of the car that has been left there. After an hour, I was able to finally get the car going and leave when I was leaving. The young man at the exit was very nice. He gave me a discount in order to not have to pay for the fuel. I thanked him. So this was my experience and the second time this year they were out of cars.

As a Gold Member, it is beyond easy to get your car and get on your way.

Did not get the class of vehicle I reserved.

Easy check in for rental. Our car had AC issues, and I was told to go back and see what they had available in the morning to swap but they were always full and said they didn't have more cars. Which I get but it was hard traveling with a baby in the heat and the car having AC issues. We

We arrived late, after hours and it was easy to find our rental and get on our way. Check in was the same. Everyone we talked to from Hertz was friendly. Good experience.

Check in was quick and easy. However, first car that I chose the left rear tire was low and could not find anyone to help for a while. I changed cars and as I was checking out I was told that the car could not be used because it was over the mileage for an oil change. So I switched again and ended up in a very nice car. In the process of changing cars I lost my hat, not their fault though.

Above and beyond customer service and very smooth, easy booking

My rental receipt has"1% Starting Level" on the fuel directly printed on it. I returned the vehicle with over half a tank remaining and was STILL charged for the fuel tank not being at 100%.

This is not the first time this has happened at this location. I have been charged for fuel before despite leaving the fuel receipt in the vehicle.

Great rental experience. The car was ready when we arrived and we received the vehicle we specified in our reservation. The return process was quick and easy.

The convenience of your check in process. Having the board you check for your name and picking a vehicle in the stated zone was awesome. The person at the check out point was respectful and very helpful. Thanks for an awesome experience.

I love the easy pick up and drop off and the great selection of vehicles. Being a Good Member allows me to choose the car I want. I'll always use Hertz.

Hertz stay open for me. My flight was late. Really appreciate that A+

Quick shuttle, easy to choose car and leave quickly, car was well maintained and return was just as fast. Praise them for having shuttles quickly!