The vehicle was ready for me to pick up…
The vehicle was ready for me to pick up when I got to hertz. The employees was great greeting me and made me feel welcome.

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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
2200 Military Rd, 14304, Niagara Falls, New York, United States
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The vehicle was ready for me to pick up when I got to hertz. The employees was great greeting me and made me feel welcome.
The costumer care representative who booked my reservation incorrectly booked the drop off and I ended up paying 300$ more for no.good reason. The pickup location I initially placed an order from was closed and the nearest location rejected my LEISURE trip pickup and it was a mess of a day.
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