The CLE airport is an excellent operation run by a great manager Saidah Johnson who completely understands Customer Service. Props to her. Unfortunately your Mentor location has a lady named Ty wh... See more
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The store manager Ty was very accommodating and went above and beyond to ensure that we had full coverage and the vehicle that we wanted. Very friendly and helpful. The vehicle was clean and safe . I... See more
I love how kind the woman who assisted me was
Always terrific service and support with rentals and returns.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
9670 Mentor Ave, 44060, Mentor, Ohio, United States
- (440) 255-2672
Your Car Rental Deals, News & Offers
3.7
Average
4 reviews
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The store manager Ty was very…
The store manager Ty was very accommodating and went above and beyond to ensure that we had full coverage and the vehicle that we wanted. Very friendly and helpful. The vehicle was clean and safe . I will be going back to rent a vehicle the next time.
18 September 2026
The CLE airport is an excellent…
The CLE airport is an excellent operation run by a great manager Saidah Johnson who completely understands Customer Service. Props to her.
Unfortunately your Mentor location has a lady named Ty who has some very strange attitudes about how to do her job and has no idea about anything related to customer service. She ruined my Hertz experience and then did some spiteful things with my second rental reservation so I canceled it. I cannot explain why Ty is so unfriendly and just creates problems. I was fed up and canceled
29 August 2026
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