We booked a vehicle and by the time of pick up we were told it wasn’t available. Our only options were to upgrade to a luxury vehicle if we wanted a 7 seater. We paid an extra $50 per day bc their boo... See more
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Everything was great except that the app allowed me to book a premium sedan, but the location does not have any premium sedans available. I was really looking forward to driving a Cadillac CT5 or CT4.... See more
The car I received is different from the one I booked. In fact, they gave me a lower-tier vehicle.
Great customer service reps in the Marina office!
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
4100 Admiralty Way, 90292, Marina Del Rey, California, United States
- (310) 306-0221
Your Car Rental Deals, News & Offers
3.4
Average
4 reviews
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Everything was great except that the…
Everything was great except that the app allowed me to book a premium sedan, but the location does not have any premium sedans available. I was really looking forward to driving a Cadillac CT5 or CT4.
25 September 2026
The car I received is different from…
The car I received is different from the one I booked. In fact, they gave me a lower-tier vehicle.
22 September 2026
We booked a vehicle and by the time of…
We booked a vehicle and by the time of pick up we were told it wasn’t available. Our only options were to upgrade to a luxury vehicle if we wanted a 7 seater. We paid an extra $50 per day bc their booking system allows people to book vehicles that aren’t available.
22 September 2026
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